Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsBilingual Advantage: Cognitive Benefits from Speaking Multiple Languages
Aslan PatovSept 20248 min read
Behavioral EconomicsFeature Integration Theory: Combining Features into Perceptual Objects
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Journey Map Template: Customization Tips
Aslan PatovSept 20248 min read
Behavioral EconomicsExplanatory Style: The Impact of Positive vs. Negative Explanations on Customer Satisfaction
Aslan PatovSept 20247 min read
Behavioral EconomicsExpectation Bias: How Expectations Shape Customer Perceptions
Aslan PatovSept 20247 min read
Learning & DevelopmentCustomer Experience (CX) Jobs Near Me: Opportunities and Career Growth
Aslan PatovSept 202415 min read
Behavioral EconomicsFluency Heuristic: Judging by Ease of Processing
Aslan PatovSept 20247 min read
Behavioral EconomicsAnchoring Bias: Influencing Customer Experience Through Initial Impressions
Aslan PatovSept 202410 min read
Behavioral EconomicsReactance: Resistance to Persuasion When Freedom Is Threatened
Aslan PatovSept 202410 min read
Customer LoyaltyCustomer Experience (CX): The Key to Building Long-Term Customer Loyalty
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Innovations at Nike: What We Can Learn
Aslan PatovSept 202412 min read
Customer ExperienceEssential Customer Experience (CX) Metrics You Should Track
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Improvement: Strategies for Success
Aslan PatovSept 20248 min read
Behavioral EconomicsEvaluative Projection: Projecting Current Evaluations into the Future
Aslan PatovSept 20247 min read
Service DesignCustomer Experience (CX) vs. Service Design: Understanding the Connection
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: How They Work Together
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Importance: Building Stronger Customer Relationships
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Aligning Strategies for Business Growth
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Marketing: Which Drives Better Results? (Checklist)
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Governance Framework: Best Practices for Implementation
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience: Well-Being & Work-Life Balance
Aslan PatovSept 20247 min read
Behavioral EconomicsAmbiguity Effect: Customer Preference for Known Options Over Ambiguous Ones
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Research: Case Studies and Real-World Examples
Aslan PatovSept 202410 min read
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