René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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Every engagement, mapped and scored in one AI workspace.

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Mystery shopping, scored and evidenced in real time.

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CORE

Customer Experience

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Behavioral Economics

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Strategy Consulting

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Structured solutions that turn CX ambition into measurable outcomes.

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Map, score and fix the journeys we redesign, with AI.

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Check the experience you designed is delivered.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

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Listen, analyze, act

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DESIGN & DELIVERY

Map & redesign journeys

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CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

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A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

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Providers & clinics

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Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

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Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

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CX TOOLKIT

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How mature are we, really?

CX Vision Generator

Where are we going?

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Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Automotive Customer Experience: Why the Car Is Now Table Stakes

Customer ExperienceAugust 2026

Automotive Customer Experience: Why the Car Is Now Table Stakes

In automotive, the product has become table stakes. This article argues that experience is now the differentiator — and explains the behavioural mechanics behind why.

Read the article

02 —All Articles

The Journal.

Why Hospitality Needs a Different Customer Centricity

Customer Experience

Why Hospitality Needs a Different Customer Centricity

Customer Centricity in Hospitality: What's Really Changing

Customer Experience

Customer Centricity in Hospitality: What's Really Changing

A Practical CX Glossary: Terms Worth Actually Knowing

Customer Experience

A Practical CX Glossary: Terms Worth Actually Knowing

The Link Between Importance and Customer Experience

Customer Experience

The Link Between Importance and Customer Experience

Customer Centricity Terminology in Tagalog: A Reference Guide

Customer Experience

Customer Centricity Terminology in Tagalog: A Reference Guide

What KPMG Says About Customer Experience: The Six Pillars Examined

Customer Experience

What KPMG Says About Customer Experience: The Six Pillars Examined

Customer Centricity in Tagalog-Speaking Markets: A Structural Guide

Customer Experience

Customer Centricity in Tagalog-Speaking Markets: A Structural Guide

What Disney Gets Right About Customer Experience

Customer Experience

What Disney Gets Right About Customer Experience

Customer Centricity in Tagalog: What It Means and Why It Matters

Customer Experience

Customer Centricity in Tagalog: What It Means and Why It Matters

Top CX Specialist Interview Questions to Prepare For

Customer Experience

Top CX Specialist Interview Questions to Prepare For

What Hiring Managers Really Want in a Customer Centricity Interview

Customer Experience

What Hiring Managers Really Want in a Customer Centricity Interview

Why the Contact Centre Is the Real Test of Customer Experience

Customer Experience

Why the Contact Centre Is the Real Test of Customer Experience

How to Answer Customer Centricity Interview Questions

Customer Experience

How to Answer Customer Centricity Interview Questions

Form Design Is a CX Strategy Decision, Not a UX Detail

Form Design Is a CX Strategy Decision, Not a UX Detail

Top Customer Centricity Interview Questions to Prepare For

Customer Experience

Top Customer Centricity Interview Questions to Prepare For

Where Most Customer Experience Efforts Hit a Wall

Organizational Transformation

Where Most Customer Experience Efforts Hit a Wall

Hiring and Developing for Customer Centricity

Employee Experience

Hiring and Developing for Customer Centricity

The Link Between Employee and Customer Experience

Employee Experience

The Link Between Employee and Customer Experience

How HR Can Reinforce Customer Centricity

Customer Experience

How HR Can Reinforce Customer Centricity

Customer Experience Careers, Skills, Roles and KPIs Explained

Customer Experience

Customer Experience Careers, Skills, Roles and KPIs Explained

HR's Role in Building a Customer-Centric Culture

Cultural Change

HR's Role in Building a Customer-Centric Culture

How to Build a Career in Customer Experience: A 2026 Guide

Customer Experience

How to Build a Career in Customer Experience: A 2026 Guide

Healthcare Customer Centricity: What Gets It Right

Customer Experience

Healthcare Customer Centricity: What Gets It Right

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