René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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COMPANY

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Aslan Patov, CEO

20+ CX specialists

Life at Renascence

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Services

Comprehensive CX and management consulting for enterprise brands.

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AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio

AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Why Healthcare Needs a Different Take on Customer Centricity

Customer ExperienceAugust 2026

Why Healthcare Needs a Different Take on Customer Centricity

Healthcare cannot import the standard CX playbook. Patient-centricity is a structurally distinct discipline with different metrics, failure modes, and behavioral levers.

Read the article

02 —All Articles

The Journal.

Customer Experience Champion: Role, Responsibilities & Impact

Customer Experience

Customer Experience Champion: Role, Responsibilities & Impact

Top CX Interview Questions That Actually Test Your Thinking

Customer Experience

Top CX Interview Questions That Actually Test Your Thinking

Customer Centricity in Healthcare: What's Changing in 2026

Customer Experience

Customer Centricity in Healthcare: What's Changing in 2026

CX Statistics Worth Knowing in 2026: What's Real

Customer Experience

CX Statistics Worth Knowing in 2026: What's Real

Applying HBR's Customer Centricity Research to Your Business

Customer Experience

Applying HBR's Customer Centricity Research to Your Business

Free CX Vector Resources Worth Downloading in 2026

Customer Experience

Free CX Vector Resources Worth Downloading in 2026

HBR's Customer Centricity Findings vs. Real-World Practice

Customer Experience

HBR's Customer Centricity Findings vs. Real-World Practice

What Gartner Says About Customer Experience

Customer Experience

What Gartner Says About Customer Experience

What Harvard Business Review Says About Customer Centricity

Customer Experience

What Harvard Business Review Says About Customer Centricity

How to Write a CX Case Study That Actually Persuades

Customer Experience

How to Write a CX Case Study That Actually Persuades

Applying Gartner's Customer Centricity Research to Your Business

Customer Experience

Applying Gartner's Customer Centricity Research to Your Business

How to Prepare for a Customer Experience Interview

Customer Experience

How to Prepare for a Customer Experience Interview

Gartner's Customer Centricity vs. Real-World Practice

Customer Experience

Gartner's Customer Centricity vs. Real-World Practice

What Apple Gets Right About Customer Experience

Customer Experience

What Apple Gets Right About Customer Experience

What Gartner Says About Customer Centricity

Customer Experience

What Gartner Says About Customer Centricity

Turning Customer Centricity Games Into Training That Sticks

Learning & Development

Turning Customer Centricity Games Into Training That Sticks

Customer Experience in Retail: What's Changing in 2026

Customer Experience

Customer Experience in Retail: What's Changing in 2026

Free CX Template Resources Worth Downloading in 2026

Customer Experience

Free CX Template Resources Worth Downloading in 2026

Customer Centricity Games Worth Trying With Your Team

Learning & Development

Customer Centricity Games Worth Trying With Your Team

Why Customer Experience in 2026 Is Strategically Non-Negotiable

Customer Experience

Why Customer Experience in 2026 Is Strategically Non-Negotiable

Customer Centricity Goals That Look Good on Paper but Fail in Practice

Customer Experience

Customer Centricity Goals That Look Good on Paper but Fail in Practice

Why Customer Experience Matters in 2026

Customer Experience

Why Customer Experience Matters in 2026

How to Know If Your Customer Centricity Goals Are Actually Working

Customer Experience

How to Know If Your Customer Centricity Goals Are Actually Working

Keep exploring Renascence

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Two decades turning human behavior into business outcomes.

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