Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) vs. Sales: How They Intersect and Support Each Other
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) to Drive Business Success: Strategies You Need
Aslan PatovSept 202410 min read
Behavioral EconomicsThe HUMANS Framework
Lisa April NaidooSept 20246 min read
Employee Experience25 Employee Experience (EX) Trends You Need to Follow for 2025
Aslan PatovSept 202410 min read
Customer ExperienceHow Zappos Delivers Exceptional Customer Experience (CX)
Aslan PatovSept 202415 min read
Innovation ManagementCustomer Experience (CX) vs. Product Management: Which Drives Innovation?
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through Data Analytics
Aslan PatovSept 20247 min read
Employee ExperienceCustomer Experience (CX) vs. Employee Experience (EX): Why Both Matter for Business Growth
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Support: Understanding the Differences
Aslan PatovSept 20249 min read
Strategic PlanningCustomer Experience (CX) Best Practices: Strategies for Success in 2025
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Journey Mapping
Aslan PatovSept 20247 min read
Behavioral EconomicsValue Contrast Effect: Comparing Values in Decision Making
Aslan PatovSept 20247 min read
Behavioral EconomicsSelf-Assessment Bias: Inaccurate Self-Evaluation of Abilities
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is the Key to Long-Term Business Success
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Success: Understanding the Differences
Aslan PatovSept 202414 min read
Customer ExperienceCX Improves Operational Efficiency
Aslan PatovSept 20244 min read
Behavioral EconomicsUnit Bias: Perception of Product Quantity and Its Effect on Consumption
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: What’s the Difference?
Aslan PatovSept 20249 min read
Customer LoyaltyRewarding Loyalty: Strategies to Cultivate Long-Term Customer Relationships
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) is the MCQ: Aligning with Business Objectives
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Beyond IT: Applications in Various Industries
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is Important: Key Reasons Why
Aslan PatovSept 202410 min read
Behavioral EconomicsHow to Quit Sunk-Cost Fallacy
Lisa April NaidooSept 20244 min read
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