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The consultancy born at the intersection of behavioral economics and human experience.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

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Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

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Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Turning Customer Feedback Into Real Customer Centricity

Customer ExperienceAugust 2026

Turning Customer Feedback Into Real Customer Centricity

Most organisations collect feedback. Few translate it into decisions. This guide shows how to close that gap and build genuine customer centricity.

Read the article

02 —All Articles

The Journal.

The Link Between Satisfaction and Customer Experience

Customer Experience

The Link Between Satisfaction and Customer Experience

Customer Centricity Frameworks Compared: What Works

Customer Experience

Customer Centricity Frameworks Compared: What Works

Where Most Teams Get Customer Centricity Framework Wrong

Customer Experience

Where Most Teams Get Customer Centricity Framework Wrong

The Link Between Employee Engagement and Customer Experience

Employee Experience

The Link Between Employee Engagement and Customer Experience

What Zoom's CX Reputation Actually Looks Like in 2026

Customer Experience

What Zoom's CX Reputation Actually Looks Like in 2026

The Core Customer Centricity Framework, Explained

Customer Experience

The Core Customer Centricity Framework, Explained

What Zappos Gets Right About Customer Experience

Customer Experience

What Zappos Gets Right About Customer Experience

Is a Customer Centricity Summit Worth the Investment?

Customer Experience

Is a Customer Centricity Summit Worth the Investment?

What Zara Gets Right About Customer Experience

Customer Experience

What Zara Gets Right About Customer Experience

What CX Leaders Are Debating at Customer Centricity Summits in 2026

Customer Experience

What CX Leaders Are Debating at Customer Centricity Summits in 2026

AI and Customer Experience: Getting the Link Right

Digital Transformation

AI and Customer Experience: Getting the Link Right

Key Takeaways From the Customer Centricity Summit

Customer Experience

Key Takeaways From the Customer Centricity Summit

Customer Centricity Exercises Your Team Will Actually Enjoy

Customer Experience

Customer Centricity Exercises Your Team Will Actually Enjoy

The Link Between Work and Customer Experience

Employee Experience

The Link Between Work and Customer Experience

Customer Centricity Exercises Worth Trying With Your Team

Customer Experience

Customer Centricity Exercises Worth Trying With Your Team

The Customer Experience Wheel: A Framework Worth Adopting

Customer Experience

The Customer Experience Wheel: A Framework Worth Adopting

Common Mistakes When Writing About Customer Centricity

Customer Experience

Common Mistakes When Writing About Customer Centricity

Customer Experience: Other Words for the Same Idea

Customer Experience

Customer Experience: Other Words for the Same Idea

How to Structure a Customer Centricity Essay for Maximum Clarity

Customer Experience

How to Structure a Customer Centricity Essay for Maximum Clarity

Customer Experience Games Worth Trying With Your Team

Learning & Development

Customer Experience Games Worth Trying With Your Team

How to Write a Strong Essay on Customer Centricity

Customer Experience

How to Write a Strong Essay on Customer Centricity

Best Customer Experience Workshops to Consider in 2026

Learning & Development

Best Customer Experience Workshops to Consider in 2026

Customer Centricity Terminology in Hindi: A Reference Guide

Customer Experience

Customer Centricity Terminology in Hindi: A Reference Guide

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