Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) is Everyone’s Responsibility: Building a Customer-Centric Culture
Aslan PatovSept 202410 min read
Change ManagementCapability Building & Support
Aslan PatovSept 20245 min read
Customer ExperienceCareer Path and Opportunities for Customer Experience (CX) Professionals
Aslan PatovSept 20248 min read
Behavioral EconomicsCustomer Loyalty
Lisa April NaidooSept 20245 min read
Behavioral EconomicsCausality Heuristic: Simplifying Cause-and-Effect Relationships
Aslan PatovSept 202410 min read
Behavioral EconomicsCausal Attribution: Inferring Causes for Events and Behaviors
Aslan PatovSept 20247 min read
Behavioral EconomicsCheerleader Effect: Objects Appearing More Attractive in Groups
Aslan PatovSept 202410 min read
Customer Experience10 Customer Experience (CX) Principles by Renascence. How brands apply them?
Aslan PatovSept 202410 min read
Behavioral EconomicsChoice-Supportive Bias: Post-Purchase Rationalization in Customer Loyalty
Aslan PatovSept 202410 min read
Behavioral EconomicsCross-Modal Bias: Influence of One Sensory Modality on Another
Aslan PatovSept 20247 min read
Behavioral EconomicsCognitive Dissonance: Discomfort from Conflicting Beliefs in Customer Loyalty
Aslan PatovSept 202410 min read
Behavioral EconomicsConfirmation Trap: Seeking Evidence to Support Beliefs
Aslan PatovSept 20247 min read
Strategic PlanningCustomer Experience (CX) Focus: Strategies for Keeping the Customer at the Center
Aslan PatovSept 202410 min read
Behavioral EconomicsCommitment Bias: Staying Loyal to Initial Decisions
Aslan PatovSept 20247 min read
Behavioral EconomicsCommitment Heuristic: Commitment to Initial Decisions and Investments
Aslan PatovSept 20247 min read
Behavioral EconomicsConfirmation Bias: Seeking Confirmatory Information
Aslan PatovSept 20247 min read
Behavioral EconomicsComparative Optimism: Believing Personal Risks are Lower than Others
Aslan PatovSept 20247 min read
Behavioral EconomicsSystem Justification: Rationalizing the Status Quo as Just and Deserved
Aslan PatovSept 202410 min read
Behavioral EconomicsConfirmation Bias: Navigating Its Impact on Customer Experience
Aslan PatovSept 202410 min read
Mystery ShoppingConducting Customer Experience (CX) Research: Key Methods and Best Practices
Aslan PatovSept 202410 min read
Behavioral EconomicsCompartmentalization: Separating Conflicting Beliefs
Aslan PatovSept 20247 min read
Behavioral EconomicsContagion Heuristic: Belief That Objects Carry Essences That Affect Judgments
Aslan PatovSept 202410 min read
Learning & DevelopmentTop Customer Experience (CX) Courses for Professionals in 2025
Aslan PatovSept 202412 min read
Keep exploring Renascence
Stay ahead of CX
Get the Journal in your inbox.
Insights, frameworks and event round-ups from the Renascence team. No spam, ever.
