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The consultancy born at the intersection of behavioral economics and human experience.

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Proprietary tools, platforms, and AI that power CX transformation.

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Design, score and fix customer journeys with AI.

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Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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CX Maturity Assessment

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Write a vision that moves

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Model your CX return

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Building a Customer Centricity Strategy for 2026

Customer ExperienceAugust 2026

Building a Customer Centricity Strategy for 2026

Most organisations claim to be customer-centric. Almost none are. This guide sets out how to define, build, measure, and sustain a credible customer centricity strategy in 2026.

Read the article

02 —All Articles

The Journal.

The Link Between Trainer Quality and Customer Experience

Learning & Development

The Link Between Trainer Quality and Customer Experience

Customer Centricity Strategy: Not Just a Slogan

Customer Experience

Customer Centricity Strategy: Not Just a Slogan

The Link Between Touchpoints and Customer Experience

Customer Experience

The Link Between Touchpoints and Customer Experience

Customer Centricity Terminology in French: A Reference Guide

Customer Experience

Customer Centricity Terminology in French: A Reference Guide

Customer Experience Trends to Watch in 2026

Customer Experience

Customer Experience Trends to Watch in 2026

Customer Centricity in French-Speaking Markets: A Trust Architecture Guide

Customer Experience

Customer Centricity in French-Speaking Markets: A Trust Architecture Guide

Customer Experience Transformation: Not Just a Slogan

Organizational Transformation

Customer Experience Transformation: Not Just a Slogan

Customer Centricity in French: A Practical CX Explainer

Customer Experience

Customer Centricity in French: A Practical CX Explainer

The Core Customer Experience Theory Explained

Customer Experience

The Core Customer Experience Theory Explained

Who Should Own Customer Centricity Inside Your Company?

Customer Experience

Who Should Own Customer Centricity Inside Your Company?

What a Customer Experience Team Actually Does Day to Day

Customer Experience

What a Customer Experience Team Actually Does Day to Day

Structuring Your Organisation Around Customer Centricity

Organizational Transformation

Structuring Your Organisation Around Customer Centricity

Best Customer Experience Trainings to Consider in 2026

Learning & Development

Best Customer Experience Trainings to Consider in 2026

Should You Have a Dedicated Customer Centricity Department?

Customer Experience

Should You Have a Dedicated Customer Centricity Department?

Key Takeaways From the 2026 Customer Experience Summit

Customer Experience

Key Takeaways From the 2026 Customer Experience Summit

How to Prove Customer Centricity Impact to a Skeptical CFO

Strategic Planning

How to Prove Customer Centricity Impact to a Skeptical CFO

How Supervisors Shape Customer Experience More Than Strategy

Employee Experience

How Supervisors Shape Customer Experience More Than Strategy

Building the ROI Case for Customer Centricity Investment

Strategic Planning

Building the ROI Case for Customer Centricity Investment

The Survey–Experience Link: Why Your Scores Lie

Feedback Management

The Survey–Experience Link: Why Your Scores Lie

Does Customer Centricity Actually Pay Off? What the Numbers Show

Customer Experience

Does Customer Centricity Actually Pay Off? What the Numbers Show

Where to Find CX Specialist Jobs in 2026

Customer Experience

Where to Find CX Specialist Jobs in 2026

Where Customer Centricity Meets Design

Where Customer Centricity Meets Design

Decoding the Customer Experience Specialist Job Description

Customer Experience

Decoding the Customer Experience Specialist Job Description

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