Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer ExperienceJuly 2026

What Is a Customer Experience Strategy? Defined

Most CX strategies fail not because they're poorly designed, but because they optimise for the wrong thing. Here's what a rigorous CX strategy actually contains.

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02 —All Articles

Ideas on experience, behavior & change.

This month's read.

What Is a Customer Experience Strategy? Defined

The Journal.

Customer Experience Strategy: A Complete Guide

CX Loyalty Programs: What Actually Works

How to Create a CX Strategy That Actually Works

What the LHUB CX Management Programme Actually Covers

Rethinking Customer Experience Strategy in the Housing Sector

CX Management Level 2: The Career Path Explained

Building a Recognizable CX Management Brand Identity

What CX Pros Really Say About Strategy on Industry Forums

Customer Experience Strategy Trends in Australia 2026

How to Build a Customer Experience Management Office

Mapping the Dimensions That Shape Customer Experience Strategy

Building a CX Management Presentation That Lands

How to Build a CX Management Capability: A Step-by-Step Guide

What CX Strategy Summits Are Debating in 2026

CX Management Presentations That Actually Land

Lessons From Nokia's CX Management Approach

CX Management Maturity Model: Where Do You Stand?

Malaysia Airports' CX Lessons Every Leader Should Steal

Five Pillars Every Customer Experience Strategy Needs

What Kalmar's B2B CX Management Approach Gets Right

CX Strategy in MSc Management: What BPP's Module Reveals

Choosing a CX Management Course: What to Look For

Why Investing in Customer Experience Strategy Pays Off

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