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The consultancy born at the intersection of behavioral economics and human experience.

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Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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How mature are we, really?

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EX ROI Calculator

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Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIJais 3: UAE's MBZUAI Unveils Arabic AI for Regional Dialects AIUK Invests $134 Million in AI Biosecurity Lab for Threat Detection

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

CX Management Tips That Separate Leaders from Laggards in 2026

Customer ExperienceJuly 2026

CX Management Tips That Separate Leaders from Laggards in 2026

Most CX programmes stall not from lack of data but lack of discipline. Here are the governance, behavioural, and design habits that compound CX value in 2026.

Read the article

02 —All Articles

The Journal.

Why Every Organisation Needs a Documented CX Strategy

Strategic Planning

Why Every Organisation Needs a Documented CX Strategy

What a CX Design Analyst Actually Does Day to Day

What a CX Design Analyst Actually Does Day to Day

How to Structure a CX Management Team That Actually Works

Customer Experience

How to Structure a CX Management Team That Actually Works

Gold Coast CX Strategy: What Every Organisation Can Learn

Customer Experience

Gold Coast CX Strategy: What Every Organisation Can Learn

CX Design Agency vs. In-House Team: Cost and Trade-Offs

CX Design Agency vs. In-House Team: Cost and Trade-Offs

CX Design Books vs. Real-World Practice: Where They Diverge

CX Design Books vs. Real-World Practice: Where They Diverge

How to Develop Customer Centricity: A Step-by-Step Guide

Customer Experience

How to Develop Customer Centricity: A Step-by-Step Guide

The CX Strategy Template Every Leader Needs in 2026

Strategic Planning

The CX Strategy Template Every Leader Needs in 2026

Best CX Management Training Programs in 2026

Learning & Development

Best CX Management Training Programs in 2026

What to Ask Before Hiring a CX Design Agency

What to Ask Before Hiring a CX Design Agency

How SAFe Teams Make Customer Centricity Operational

Customer Experience

How SAFe Teams Make Customer Centricity Operational

What CX Design Books Get Right (and Wrong)

What CX Design Books Get Right (and Wrong)

Best Customer Experience Design Books Worth Reading in 2026

Best Customer Experience Design Books Worth Reading in 2026

Customer Experience Management Theory: The Fundamentals

Customer Experience

Customer Experience Management Theory: The Fundamentals

Customer Centricity: The SAFe Definition and 3 Costly Mistakes

Customer Experience

Customer Centricity: The SAFe Definition and 3 Costly Mistakes

Lessons From Instagram's CX Model for Experience Leaders

Customer Experience

Lessons From Instagram's CX Model for Experience Leaders

Outsource CX Design or Build In-House? The Real Question

Outsource CX Design or Build In-House? The Real Question

CX Design Agency vs. In-House Team: Cost & Trade-Offs

CX Design Agency vs. In-House Team: Cost & Trade-Offs

CX Management Tools Worth Evaluating: A Buyer's Framework

Customer Experience

CX Management Tools Worth Evaluating: A Buyer's Framework

How SAFe Defines Customer Centricity: A Step-by-Step Guide

Customer Experience

How SAFe Defines Customer Centricity: A Step-by-Step Guide

What Business Schools Teach in a CX Strategy Module

Customer Experience

What Business Schools Teach in a CX Strategy Module

Should You Hire a CX Design Agency? A Practical Guide

Should You Hire a CX Design Agency? A Practical Guide

Real Examples of Teams That Achieved Customer Centricity

Customer Experience

Real Examples of Teams That Achieved Customer Centricity

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