Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceWhy Customer Experience (CX) is Important for Success
Aslan PatovSept 20248 min read
Customer LoyaltyWhy Customer Experience (CX) is So Important in Building Brand Loyalty
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is So Important in a Competitive Market
Aslan PatovSept 202410 min read
Customer LoyaltyWhy Customer Experience (CX) is Key to Customer Loyalty
Aslan PatovSept 202410 min read
Digital TransformationWhy Customer Experience (CX) is So Important in the Age of Digital Transformation
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is So Important for Retaining Customers
Aslan PatovSept 202410 min read
Behavioral EconomicsAlgorithm Aversion: Distrust of Automated Decisions
Aslan PatovSept 20247 min read
Customer ExperienceCX Keeps Ahead of Competition
Aslan PatovSept 20243 min read
Behavioral EconomicsZero-Risk Bias: Preference for Reducing Small Risks to Zero
Aslan PatovSept 202410 min read
Behavioral EconomicsAgency Bias: Overattributing Actions to Human Agency
Aslan PatovSept 20247 min read
Cultural ChangeAligning Leadership & Vision
Aslan PatovSept 20244 min read
Strategic PlanningAligning Customer Experience (CX) Outcomes with Business Objectives
Aslan PatovSept 20247 min read
Behavioral EconomicsAesthetic Usability Effect: Influence of Aesthetics on Perceived Usability
Aslan PatovSept 20247 min read
Behavioral EconomicsAffect Heuristic: Emotional Influences on Customer Decisions
Aslan PatovSept 202410 min read
Behavioral EconomicsAffect Infusion: Emotions Influencing Decision Making
Aslan PatovSept 20248 min read
Behavioral EconomicsAction Effect: Preferring Action Over Inaction
Aslan PatovSept 20247 min read
Strategic PlanningOperational Excellence
Aslan PatovSept 202410 min read
Customer Experience25 Inspiring Customer Experience (CX) Quotes from Industry Leaders
Aslan PatovSept 202410 min read
Behavioral EconomicsAbsolute Threshold Bias: Sensory Perception Limits Influencing Decisions
Aslan PatovSept 20247 min read
Customer ExperienceHow Alfabank Enhances Customer Experience (CX) with Self-Service Solutions
Aslan PatovSept 202412 min read
Employee ExperienceEmployee Experience (EX) Design in Automotive: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) Matters for Your Brand’s Success
Aslan PatovSept 202415 min read
Learning & DevelopmentWho is a Customer Experience (CX) Associate? Day-to-Day Activities
Aslan PatovSept 202410 min read
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