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The consultancy born at the intersection of behavioral economics and human experience.

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DECK A · 36 FORCES

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIJais 3: UAE's MBZUAI Unveils Arabic AI for Regional Dialects AIUK Invests $134 Million in AI Biosecurity Lab for Threat Detection

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

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Write a vision that moves

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Model your CX return

EX ROI Calculator

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FREE TOOLS

Ready-to-use templates

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Shrink PDFs privately

LEARNING

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

CX Management Software: A Practitioner's Honest Review

Customer ExperienceJuly 2026

CX Management Software: A Practitioner's Honest Review

Most CX software reviews compare features. This one asks why so many organisations invest in these platforms and still deliver worse experiences — and what to do instead.

Read the article

02 —All Articles

The Journal.

CX Design Explained: What Makes It a Distinct Discipline

CX Design Explained: What Makes It a Distinct Discipline

Why a Customer Experience Strategy Is No Longer Optional

Customer Experience

Why a Customer Experience Strategy Is No Longer Optional

The Business Case for Customer Centricity: Why It Matters

Customer Experience

The Business Case for Customer Centricity: Why It Matters

Customer Experience Design: What Makes It Different

Customer Experience Design: What Makes It Different

What Is CX Design? A Precise, Practitioner's Guide

What Is CX Design? A Precise, Practitioner's Guide

What Is Customer Experience Design? A Focused Look

What Is Customer Experience Design? A Focused Look

Why Customer Centricity Really Matters — And How Design Makes It Real

Customer Experience

Why Customer Centricity Really Matters — And How Design Makes It Real

CX Management Recommendations That Actually Work

Customer Experience

CX Management Recommendations That Actually Work

The Customer Experience Strategy Canvas: A Visual Planning Tool

Strategic Planning

The Customer Experience Strategy Canvas: A Visual Planning Tool

Customer Experience Management Roles: Who Does What

Customer Experience

Customer Experience Management Roles: Who Does What

What Makes a Strong CX Strategy Statement

Strategic Planning

What Makes a Strong CX Strategy Statement

Common Customer Experience Management Terms Defined

Customer Experience

Common Customer Experience Management Terms Defined

Questions to Ask Before Writing a CX Strategy

Strategic Planning

Questions to Ask Before Writing a CX Strategy

Why Strategy Is the Engine of Customer Experience Success

Strategic Planning

Why Strategy Is the Engine of Customer Experience Success

A Practitioner's Perspective on CX Management

Customer Experience

A Practitioner's Perspective on CX Management

CX Management Procedures Worth Documenting

Customer Experience

CX Management Procedures Worth Documenting

CX Strategy Curriculum: What the Course Actually Covers

Customer Experience

CX Strategy Curriculum: What the Course Actually Covers

Lessons From Amazon's Customer Experience Playbook

Customer Experience

Lessons From Amazon's Customer Experience Playbook

Major Players in Customer Experience Management Explained

Customer Experience

Major Players in Customer Experience Management Explained

What a CX Strategy Job Description Really Means

Customer Experience

What a CX Strategy Job Description Really Means

How to Structure a Customer Experience Management Programme

Customer Experience

How to Structure a Customer Experience Management Programme

How a CX Strategy Should Handle Customer Complaints

Customer Experience

How a CX Strategy Should Handle Customer Complaints

What Is the Purpose of Customer Experience Management?

Customer Experience

What Is the Purpose of Customer Experience Management?

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