René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

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Employee Experience

Mystery Shopping

Audit experience

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Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIFirefox Enterprise: Mozilla Launches Self-Hosted Browser Management MarketingNordstrom Expands FAO Schwarz Range and Adds Holiday App Features

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

The Customer Experience Strategy Guide You Can Save and Share

Strategic PlanningJuly 2026

The Customer Experience Strategy Guide You Can Save and Share

A practical, no-shelf-ware guide covering the full CX strategy arc — from honest diagnosis to governance, measurement, and the operating model that makes it stick.

Read the article

02 —All Articles

The Journal.

CX Management Models Compared: Choosing the Right Architecture

Customer Experience

CX Management Models Compared: Choosing the Right Architecture

What's in the Latest CX Management Market Report

Customer Experience

What's in the Latest CX Management Market Report

How to Run a CX Strategy Canvas Session That Actually Works

Strategic Planning

How to Run a CX Strategy Canvas Session That Actually Works

Customer Experience Management Meaning: A Plain-English Guide

Customer Experience

Customer Experience Management Meaning: A Plain-English Guide

How to Run a CX Strategy Canvas Session That Sticks

Strategic Planning

How to Run a CX Strategy Canvas Session That Sticks

CX Strategy Jobs: What Employers Are Really Looking For

Customer Experience

CX Strategy Jobs: What Employers Are Really Looking For

Where to Start Learning Customer Experience Management

Customer Experience

Where to Start Learning Customer Experience Management

Literature Review: What We Know About CX Management

Customer Experience

Literature Review: What We Know About CX Management

What Is a Customer Experience Strategy? Defined

Customer Experience

What Is a Customer Experience Strategy? Defined

Customer Experience Strategy: A Complete Guide

Customer Experience

Customer Experience Strategy: A Complete Guide

CX Loyalty Programs: What Actually Works

Customer Experience

CX Loyalty Programs: What Actually Works

How to Create a CX Strategy That Actually Works

Customer Experience

How to Create a CX Strategy That Actually Works

What the LHUB CX Management Programme Actually Covers

Customer Experience

What the LHUB CX Management Programme Actually Covers

Rethinking Customer Experience Strategy in the Housing Sector

Customer Experience

Rethinking Customer Experience Strategy in the Housing Sector

CX Management Level 2: The Career Path Explained

Customer Experience

CX Management Level 2: The Career Path Explained

Customer Experience

Building a Recognizable CX Management Brand Identity

What CX Pros Really Say About Strategy on Industry Forums

Strategic Planning

What CX Pros Really Say About Strategy on Industry Forums

Customer Experience Strategy Trends in Australia 2026

Customer Experience

Customer Experience Strategy Trends in Australia 2026

How to Build a Customer Experience Management Office

Customer Experience

How to Build a Customer Experience Management Office

Mapping the Dimensions That Shape Customer Experience Strategy

Strategic Planning

Mapping the Dimensions That Shape Customer Experience Strategy

Building a CX Management Presentation That Lands

Customer Experience

Building a CX Management Presentation That Lands

How to Build a CX Management Capability: A Step-by-Step Guide

Customer Experience

How to Build a CX Management Capability: A Step-by-Step Guide

What CX Strategy Summits Are Debating in 2026

Strategic Planning

What CX Strategy Summits Are Debating in 2026

Keep exploring Renascence

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Two decades turning human behavior into business outcomes.

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