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The consultancy born at the intersection of behavioral economics and human experience.

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A decade of CX transformation across the region's defining sectors.

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Design, score and fix customer journeys with AI.

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Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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How mature are we, really?

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Opinion

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIFirefox Enterprise: Mozilla Launches Self-Hosted Browser Management MarketingNordstrom Expands FAO Schwarz Range and Adds Holiday App Features

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

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The regional CX index

Shrink PDFs privately

LEARNING

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What Harvard Business Review Says About Customer Experience Management

Customer ExperienceJuly 2026

What Harvard Business Review Says About Customer Experience Management

HBR's research on CX management is more rigorous than most practitioners realise. Here's what the evidence actually says and what senior leaders should do differently.

Read the article

02 —All Articles

The Journal.

Customer Experience Strategy Explained in Plain Terms

Customer Experience

Customer Experience Strategy Explained in Plain Terms

Lessons From Huawei's CEM Approach for CX Leaders

Customer Experience

Lessons From Huawei's CEM Approach for CX Leaders

Customer Experience Strategy Canvas: Map Your CX Plan

Strategic Planning

Customer Experience Strategy Canvas: Map Your CX Plan

What Columbia's CX Strategy Programme Reveals About the Discipline

Learning & Development

What Columbia's CX Strategy Programme Reveals About the Discipline

What CX Management Actually Means — And Why Most Firms Miss It

Customer Experience

What CX Management Actually Means — And Why Most Firms Miss It

CX Strategy Objectives That Actually Drive Results

Strategic Planning

CX Strategy Objectives That Actually Drive Results

How to Design a CX Management System That Actually Works

Customer Experience

How to Design a CX Management System That Actually Works

Where the Real Gaps Are in CX Management Programs

Customer Experience

Where the Real Gaps Are in CX Management Programs

The Right Structure for a CX Strategy Document

Strategic Planning

The Right Structure for a CX Strategy Document

Do You Need CX Strategy Consulting? Signs It's Time

Strategic Planning

Do You Need CX Strategy Consulting? Signs It's Time

How Gartner's CX Management Framework Works

Customer Experience

How Gartner's CX Management Framework Works

Leading CX Management Firms to Watch in 2026

Customer Experience

Leading CX Management Firms to Watch in 2026

Turning Customer Feedback Into CX Management Action

Feedback Management

Turning Customer Feedback Into CX Management Action

Which CX Strategy Model Actually Fits Your Business?

Strategic Planning

Which CX Strategy Model Actually Fits Your Business?

Customer Experience Management Field Manual: A Practitioner's Review

Customer Experience

Customer Experience Management Field Manual: A Practitioner's Review

Real-World CX Strategy Examples That Actually Worked

Customer Experience

Real-World CX Strategy Examples That Actually Worked

How to Build a CX Management Framework Presentation

Customer Experience

How to Build a CX Management Framework Presentation

CX Strategy Slides: What to Include and Why It Matters

Strategic Planning

CX Strategy Slides: What to Include and Why It Matters

Customer Experience Management Framework: A Practical Breakdown

Customer Experience

Customer Experience Management Framework: A Practical Breakdown

CX Management Examples Worth Studying (And Why)

Customer Experience

CX Management Examples Worth Studying (And Why)

Inside a CX Strategy Council: Roles, Structure and Purpose

Strategic Planning

Inside a CX Strategy Council: Roles, Structure and Purpose

What Customer Experience Management Really Means in Business

Customer Experience

What Customer Experience Management Really Means in Business

Decoding the CX Strategy Job Description

Strategic Planning

Decoding the CX Strategy Job Description

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