Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Service DesignSeptember 2024 · 15 min read

Customer Experience (CX) vs. Service Design: Understanding the Connection

Customer Experience (CX) and Service Design are two crucial concepts in creating and delivering value to customers. While they share similarities in their focus on the customer, they have distinct roles and functions within an organization.

Ideas on experience,behavior & change.

This month's read.

Customer Experience (CX) vs. Service Design: Understanding the Connection

The Journal.

Customer Experience (CX) vs. Marketing: Which Drives Better Results? (Checklist)

Customer Experience (CX) vs. Customer Success: Aligning Strategies for Growth

Customer Experience (CX) vs. Customer Service: Which is More Important?

Customer Experience (CX) vs. Customer Journey: How to Align Both for Success

Employee Experience (EX) Design in Travel and Tourism: Examples & Case Studies

Employee Experience (EX) Design in Logistics and Transportation: Examples & Case Studies

Customer Experience (CX) vs. Customer Journey: Aligning Strategies for Success

Empathy Bias: Overemphasizing Emotional Connections with Customers

Embracing Innovation & Agility

Customer Experience (CX) vs. Customer Engagement: The Role of Technology

How to Improve Customer Experience (CX) in B2B Markets

How to Impact Customer Experience (CX) by Improving Customer Service

Employee Experience (EX) Design in Fashion and Apparel: Examples & Case Studies

Double-Standard Thinking: Applying Different Standards to Similar Situations

Direct Manipulation: Interface Design Enabling Direct User Control

Diagnostic Overshadowing: Dominant Diagnoses Obscuring Others

Decision Theory: Analyzing Decision Making Under Uncertainty

Customer Experience (CX) vs. Customer Engagement: Differences & Similarities

Driving the Closed Loop Feedback Process

Customer Experience (CX) with AI: The Future of Customer Engagement

Customer Service Without Experience: Tips for Getting Hiredv

Empirical Turnover: Changing Beliefs Based on Evidence

Customer Experience (CX) with AI Built for Humans: How to Implement AI Responsibly

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Ideas on experience,
behavior & change.