René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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Every engagement, mapped and scored in one AI workspace.

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Mystery shopping, scored and evidenced in real time.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

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Strategy Consulting

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Cultural Change

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SPECIALIST

Digital Transformation

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Structured solutions that turn CX ambition into measurable outcomes.

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Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

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UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

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Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

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Authorities & zones

FINANCE & TECH

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Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

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Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

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CX TOOLKIT

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How mature are we, really?

CX Vision Generator

Where are we going?

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Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIFirefox Enterprise: Mozilla Launches Self-Hosted Browser Management MarketingNordstrom Expands FAO Schwarz Range and Adds Holiday App Features

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Why Every Business Needs a Customer Experience Strategy

Strategic PlanningJuly 2026

Why Every Business Needs a Customer Experience Strategy

Most companies struggling with CX don't lack effort — they lack direction. A coherent CX strategy aligns every function around a shared, deliberate experience intent.

Read the article

02 —All Articles

The Journal.

What Is CX Management? A Clear, Operational Definition

Customer Experience

What Is CX Management? A Clear, Operational Definition

Customer Experience Strategy 101: A Student's Guide

Strategic Planning

Customer Experience Strategy 101: A Student's Guide

Customer Experience Management: A Full Description

Customer Experience

Customer Experience Management: A Full Description

Peppers and Rogers' CX Strategy Principles Revisited

Customer Experience

Peppers and Rogers' CX Strategy Principles Revisited

The Marketing Definition of Customer Experience Management

Customer Experience

The Marketing Definition of Customer Experience Management

What Belongs on Your Customer Experience Strategy Roadmap

Strategic Planning

What Belongs on Your Customer Experience Strategy Roadmap

What Deloitte's Research Reveals About CX Management

Customer Experience

What Deloitte's Research Reveals About CX Management

How Local Governments Build a Real CX Strategy

Customer Experience

How Local Governments Build a Real CX Strategy

How Dialog-Based Support Shapes Customer Experience Management

Customer Experience

How Dialog-Based Support Shapes Customer Experience Management

Customer Experience Strategy for Social Housing Providers

Customer Experience

Customer Experience Strategy for Social Housing Providers

Is There a CX Management Degree Worth Pursuing?

Learning & Development

Is There a CX Management Degree Worth Pursuing?

A Practical Framework for Building Your Customer Experience Strategy

Strategic Planning

A Practical Framework for Building Your Customer Experience Strategy

CX Management Defined: Scope, Structure, and What Most Programmes Miss

Customer Experience

CX Management Defined: Scope, Structure, and What Most Programmes Miss

What a Customer Experience Management Consultant Actually Does

Customer Experience

What a Customer Experience Management Consultant Actually Does

What Does 'Customer Experience Strategy' Really Mean?

Customer Experience

What Does 'Customer Experience Strategy' Really Mean?

Is a CX Strategy Certification Worth Pursuing?

Learning & Development

Is a CX Strategy Certification Worth Pursuing?

Leading Customer Experience Management Companies to Know

Customer Experience

Leading Customer Experience Management Companies to Know

Customer Experience Management Certification: Is It Worth It?

Learning & Development

Customer Experience Management Certification: Is It Worth It?

The Core Pillars of a Strong Customer Experience Strategy

Customer Experience

The Core Pillars of a Strong Customer Experience Strategy

Creating a CX Strategy: Where Most Teams Start Wrong

Strategic Planning

Creating a CX Strategy: Where Most Teams Start Wrong

CX Strategy Presentation That Gets Executive Buy-In

Strategic Planning

CX Strategy Presentation That Gets Executive Buy-In

Customer Experience Management in Banking: What's Changing

Customer Experience

Customer Experience Management in Banking: What's Changing

What Makes IKEA's Customer Experience Strategy Work

Customer Experience

What Makes IKEA's Customer Experience Strategy Work

Keep exploring Renascence

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Two decades turning human behavior into business outcomes.

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