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The consultancy born at the intersection of behavioral economics and human experience.

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A decade of CX transformation across the region's defining sectors.

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Design, score and fix customer journeys with AI.

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Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIFirefox Enterprise: Mozilla Launches Self-Hosted Browser Management MarketingNordstrom Expands FAO Schwarz Range and Adds Holiday App Features

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

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FREE TOOLS

Ready-to-use templates

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The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What Is a CX Strategy? A Complete Definition and Guide

Customer ExperienceJuly 2026

What Is a CX Strategy? A Complete Definition and Guide

A CX strategy is not a service charter or NPS target. It is a deliberate set of choices about which experiences to deliver, to whom, and why — connected to a commercial outcome.

Read the article

02 —All Articles

The Journal.

Building a Customer Experience Management Plan From Scratch

Customer Experience

Building a Customer Experience Management Plan From Scratch

What Determines a CX Strategy Manager's Salary

Customer Experience

What Determines a CX Strategy Manager's Salary

What Belongs in a CX Management Project Plan

Customer Experience

What Belongs in a CX Management Project Plan

Top CX Strategy Certifications Worth Holding in 2026

Learning & Development

Top CX Strategy Certifications Worth Holding in 2026

Running a CX Management Programme That Actually Delivers

Customer Experience

Running a CX Management Programme That Actually Delivers

Why Operations Makes or Breaks Your CX Strategy

Customer Experience

Why Operations Makes or Breaks Your CX Strategy

The Customer Experience Management Process Explained

Customer Experience

The Customer Experience Management Process Explained

How Australian Businesses Are Rethinking CX Strategy

Customer Experience

How Australian Businesses Are Rethinking CX Strategy

Breaking Down a CX Strategy Assignment That Actually Works

Strategic Planning

Breaking Down a CX Strategy Assignment That Actually Works

Choosing the Right CX Management Platform

Customer Experience

Choosing the Right CX Management Platform

From Insight to Rollout: Building a CX Strategy That Sticks

Strategic Planning

From Insight to Rollout: Building a CX Strategy That Sticks

CX Management PDF Guides: What's Actually Worth Reading

Customer Experience

CX Management PDF Guides: What's Actually Worth Reading

Inside the Customer Experience Strategy Process

Strategic Planning

Inside the Customer Experience Strategy Process

Open-Source CX Management Tools: What Leaders Need to Know

Customer Experience

Open-Source CX Management Tools: What Leaders Need to Know

CX Strategy Trends Shaping Australia in 2026

Customer Experience

CX Strategy Trends Shaping Australia in 2026

Where CX Management Fits in Organisational Structure

Customer Experience

Where CX Management Fits in Organisational Structure

What Peppers and Rogers Taught Us About Customer Strategy

Customer Experience

What Peppers and Rogers Taught Us About Customer Strategy

Inside the NTUC LearningHub CX Management L4 Course

Learning & Development

Inside the NTUC LearningHub CX Management L4 Course

Building a CX Strategy Deck That Actually Lands

Strategic Planning

Building a CX Strategy Deck That Actually Lands

Becoming a CX Strategy Manager: What It Actually Takes

Strategic Planning

Becoming a CX Strategy Manager: What It Actually Takes

What MSU's CX Management Degree Actually Teaches

Learning & Development

What MSU's CX Management Degree Actually Teaches

Where CX Strategy Ends and Experience Design Begins

Where CX Strategy Ends and Experience Design Begins

What Is a Customer Experience Strategy? A Clear Definition

Customer Experience

What Is a Customer Experience Strategy? A Clear Definition

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