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The consultancy born at the intersection of behavioral economics and human experience.

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Proprietary tools, platforms, and AI that power CX transformation.

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Design, score and fix customer journeys with AI.

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Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Opinion

Insights, research, and conversations at the frontier of CX.

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Turn what you read into a journey you can score.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AISpeech AI model Dessa from Block reads emotion directly from audio AITOPC TXA2 AI Workstation: Ryzen AI Max+ PRO 495 at $6,800

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

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The regional CX index

Shrink PDFs privately

LEARNING

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Where Most Teams Get the Customer Centricity Model Wrong

Customer ExperienceJuly 2026

Where Most Teams Get the Customer Centricity Model Wrong

Most organisations claim customer centricity but operate inside-out. This article diagnoses the structural failures that prevent genuine customer orientation — and what a real model looks like.

Read the article

02 —All Articles

The Journal.

Journey Mapping Tools in 2026: What Works and What's Repackaged

Journey Mapping Tools in 2026: What Works and What's Repackaged

Where Journey Mapping Tools Are Headed Next

Digital Transformation

Where Journey Mapping Tools Are Headed Next

Journey Map Content vs Tools: What Actually Drives CX Change

Journey Map Content vs Tools: What Actually Drives CX Change

Peter Fader's Customer Centricity Model, Explained Simply

Customer Experience

Peter Fader's Customer Centricity Model, Explained Simply

LinkedIn's CX Reputation: A Split Platform, A Structural Warning

Customer Experience

LinkedIn's CX Reputation: A Split Platform, A Structural Warning

What Peter Fader Teaches Us About Customer Centricity

Customer Experience

What Peter Fader Teaches Us About Customer Centricity

BCG's Customer Centricity Research vs. Real-World Practice

Customer Experience

BCG's Customer Centricity Research vs. Real-World Practice

The Habits Behind Consistently Customer-Centric Teams

Customer Experience

The Habits Behind Consistently Customer-Centric Teams

NPS and Customer Experience: Why the Score Is Not the Strategy

Customer Experience

NPS and Customer Experience: Why the Score Is Not the Strategy

What's Actually Making News in Customer Experience in 2026

Customer Experience

What's Actually Making News in Customer Experience in 2026

What the Best Journey Mapping Software Companies Do Differently

Digital Transformation

What the Best Journey Mapping Software Companies Do Differently

Customer Experience Design: The Architecture of Intentional Journeys

Customer Experience Design: The Architecture of Intentional Journeys

What Is Customer Experience Design? A Practical Definition

What Is Customer Experience Design? A Practical Definition

Real Teams That Increased Customer Centricity: What Actually Worked

Customer Experience

Real Teams That Increased Customer Centricity: What Actually Worked

Building a CX Management Website That Converts

Customer Experience

Building a CX Management Website That Converts

What a Customer Experience Strategy Is (and What It Isn't)

Customer Experience

What a Customer Experience Strategy Is (and What It Isn't)

What Is Customer Experience Design? A Clear Guide

What Is Customer Experience Design? A Clear Guide

Customer Centricity: The Mistakes That Quietly Undermine It

Customer Experience

Customer Centricity: The Mistakes That Quietly Undermine It

How Customer Experience Management Works Day to Day

Customer Experience

How Customer Experience Management Works Day to Day

The Real Cost of Not Having a Customer Experience Strategy

Strategic Planning

The Real Cost of Not Having a Customer Experience Strategy

What a Good CX Design Course Should Actually Teach You

Learning & Development

What a Good CX Design Course Should Actually Teach You

Free vs. Paid CX Design Certifications: Which Is Worth It?

Learning & Development

Free vs. Paid CX Design Certifications: Which Is Worth It?

Customer Experience Management: What It Is and How It Works

Customer Experience

Customer Experience Management: What It Is and How It Works

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