Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceHow Samsung Leads in Product Experience (PX) with Innovation and Customer-Centric Design
Aslan PatovSept 202412 min read
Behavioral EconomicsSample Size Insensitivity: Ignoring Sample Size in Judgments
Aslan PatovSept 20247 min read
Customer ExperienceHow Southwest Airlines Simplifies Customer Experience (CX) with Transparent Pricing
Aslan PatovSept 202412 min read
Innovation ManagementHow Tesla Enhances Customer Experience (CX) Through Innovation and Customer-Centricity
Aslan PatovSept 202412 min read
Customer ExperienceHow Three Mobile Enhances Customer Experience (CX) with Innovative Digital Services and Seamless Connectivity
Aslan PatovSept 202412 min read
Customer ExperienceHow Toyota Prioritizes Customer Experience (CX) with Reliability and Quality Assurance
Aslan PatovSept 202412 min read
Customer ExperienceHow Waitrose Elevates Customer Experience (CX) with Premium In-Store and Digital Services
Aslan PatovSept 202412 min read
Customer ExperienceHow Zoom Optimizes Customer Experience (CX) with Reliable Video Communication
Aslan PatovSept 202412 min read
Customer ExperienceHow to Become a Customer Experience (CX) Consultant: Skills and Qualifications
Aslan PatovSept 20248 min read
Strategic PlanningHow to Build a Successful Customer Experience (CX) Program
Aslan PatovSept 202412 min read
Behavioral EconomicsMoral Intuitions: Decisions Based on Moral Judgments
Aslan PatovSept 20247 min read
Change ManagementChange Management in CX
Aslan PatovSept 20244 min read
Customer ExperienceHow to Develop Customer Experience (CX) Use Cases for Your Business
Aslan PatovSept 202412 min read
Behavioral EconomicsNonconscious Influence: Subtle Factors Affecting Customer Behavior
Aslan PatovSept 20248 min read
Customer Crisis ManagementCustomer Experience (CX) and Crisis Management: How to Prepare Your Team
Aslan PatovSept 20249 min read
Customer Crisis ManagementCustomer Experience (CX) and Crisis Management: How to Handle the Unexpected
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) and Social Media: How to Handle Customer Complaints
Aslan PatovSept 20248 min read
Behavioral EconomicsObservation Bias: Influence of Being Observed on Behavior
Aslan PatovSept 20247 min read
Behavioral EconomicsNormative Social Influence: Conforming to Social Norms in Customer Behavior
Aslan PatovSept 20247 min read
Behavioral EconomicsPeak-End Rule: Judging Experiences Based on Peaks and Endings
Aslan PatovSept 202410 min read
Behavioral EconomicsOverjustification Effect: Reduced Motivation from External Incentives
Aslan PatovSept 202410 min read
Behavioral EconomicsPessimism Bias: Expecting Negative Outcomes and Its Effects on Decisions
Aslan PatovSept 202410 min read
Behavioral EconomicsRecency Effect: Lasting Impact of Most Recent Customer Interactions
Aslan PatovSept 20247 min read
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