Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

Ideas on experience, behavior & change.

This month's read.

CX Management Strategy: A Practical Framework

The Journal.

What Business Schools Teach About CX Strategy

CX Design or UX Design? How to Choose the Right Approach

Customer Experience or Service Design? How to Choose

Customer Centricity Measurement: The Mistakes Costing You Clarity

How to Measure Customer Centricity: A Step-by-Step Guide

Choosing CX Management Software: A Buyer's Guide

Top CX Strategy Discussions Worth Following in 2026

Customer Experience vs. Service Design: The Real Difference

CX Design vs. UX Design: What's the Real Difference?

CX Management Lessons From Romania's Flat Market

What a CX Strategy Module Actually Teaches Practitioners

How Effective CX Design Actually Works: A Practitioner's Guide

Lessons From Leading Approaches to CX Design

What Happens When Companies Ignore Customer Centricity

CX Management Software: A Practitioner's Honest Review

CX Design Explained: What Makes It a Distinct Discipline

Why a Customer Experience Strategy Is No Longer Optional

The Business Case for Customer Centricity: Why It Matters

Customer Experience Design: What Makes It Different

What Is CX Design? A Precise, Practitioner's Guide

What Is Customer Experience Design? A Focused Look

Why Customer Centricity Really Matters — And How Design Makes It Real

CX Management Recommendations That Actually Work

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