Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsInformation Asymmetry: Unequal Knowledge Among Participants
Aslan PatovSept 20248 min read
Behavioral EconomicsForewarning Effect: Resistance to Persuasion After Being Forewarned
Aslan PatovSept 202410 min read
Behavioral EconomicsFrequency Illusion: Noticing Something More Often After Learning About It
Aslan PatovSept 202410 min read
Behavioral EconomicsFrequency Validity Effect: Frequent Information Seen as More Valid
Aslan PatovSept 20247 min read
Behavioral EconomicsFunctional Fixedness: Limiting Customer Use of Products to Traditional Uses
Aslan PatovSept 20247 min read
Behavioral EconomicsIntuition Heuristic: Decisions Based on Intuition
Aslan PatovSept 202410 min read
Digital TransformationHow AI is Transforming Customer Experience (CX)
Aslan PatovSept 202410 min read
Customer ExperienceHow BYD Enhances Customer Experience (CX) Through Electric Vehicle Innovation
Aslan PatovSept 202412 min read
Customer ExperienceHow Bentley Elevates Customer Experience (CX) Through Bespoke Customization and Exceptional Dealership Services
Aslan PatovSept 202412 min read
Customer ExperienceHow Customer Experience (CX) Improves Overall Business Performance
Aslan PatovSept 202410 min read
Behavioral EconomicsJustification of Effort: Valuing Outcomes Based on Effort Invested
Aslan PatovSept 20247 min read
Learning & DevelopmentKey Skills and Competencies for Customer Experience (CX) Professionals
Aslan PatovSept 202410 min read
Customer ExperienceHow Delta Airlines Improves Customer Experience (CX) with Operational Excellence
Aslan PatovSept 202412 min read
Customer ExperienceHow Emirates Airlines Enhances Customer Experience (CX) with Luxurious In-Flight Services and Seamless Travel Journeys
Aslan PatovSept 202412 min read
Customer ExperienceHow Hilton Enhances Customer Experience (CX) with Digital Innovations in Hospitality
Aslan PatovSept 202412 min read
Digital TransformationHow IKEA Uses Technology to Improve Customer Experience (CX) in Retail
Aslan PatovSept 202412 min read
Customer ExperienceLessons from Zalando’s Customer Experience (CX) Approach
Aslan PatovSept 202410 min read
Customer ExperienceHow Intuit (Quickbooks) Enhances Customer Experience (CX) with Personalized Financial Solutions
Aslan PatovSept 202412 min read
Customer ExperienceHow JetBlue Enhances Customer Experience (CX) with Passenger Comfort and Care
Aslan PatovSept 202412 min read
Digital TransformationHow MTS Enhances Customer Experience (CX) with AI and Personalized Telecom Services
Aslan PatovSept 202412 min read
Customer ExperienceHow Mercedes-Benz Elevates Customer Experience (CX) with Luxury In-Car Technology and Personalized Dealership Services
Aslan PatovSept 202412 min read
Customer ExperienceHow Prudential Improves Customer Experience (CX) with Personalized Financial Planning Tools
Aslan PatovSept 202412 min read
Customer ExperienceHow Qatar Airways Elevates Customer Experience (CX) with Luxury, Service Excellence, and Technological Innovation
Aslan PatovSept 202412 min read
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