René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Aslan Patov, CEO

20+ CX specialists

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Services

Comprehensive CX and management consulting for enterprise brands.

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AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio

AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIAI helps junior patent attorneys now but may stunt long-term growth AISpeech AI model Dessa from Block reads emotion directly from audio

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

How Customer Experience and Employee Experience Are Actually Connected

Employee ExperienceJuly 2026

How Customer Experience and Employee Experience Are Actually Connected

The separation of CX and EX is not just organisationally tidy — it is strategically wrong. Here is the structural case for treating them as one system.

Read the article

02 —All Articles

The Journal.

Real Companies Doing CX Design Well Right Now

Real Companies Doing CX Design Well Right Now

Best Journey Mapping Workshops to Consider in 2026

Best Journey Mapping Workshops to Consider in 2026

CX Design Consultant Salary: What the Numbers Actually Mean

Customer Experience

CX Design Consultant Salary: What the Numbers Actually Mean

Customer Experience: A Practical Introduction

Customer Experience

Customer Experience: A Practical Introduction

Good vs. Bad Customer Centricity: Side-by-Side Examples

Customer Experience

Good vs. Bad Customer Centricity: Side-by-Side Examples

Journey Mapping Software: The Complete Buyer's Guide

Journey Mapping Software: The Complete Buyer's Guide

What to Look For in a Journey Mapping Tools PDF Before You Download It

What to Look For in a Journey Mapping Tools PDF Before You Download It

Journey Mapping Tools That Actually Drive Change in 2026

Journey Mapping Tools That Actually Drive Change in 2026

What a Customer Experience Analyst Actually Does Day to Day

Customer Experience

What a Customer Experience Analyst Actually Does Day to Day

The Tools That Operationalize Customer Experience

Digital Transformation

The Tools That Operationalize Customer Experience

Customer Centricity Examples Worth Studying Before You Build Your Own

Customer Experience

Customer Centricity Examples Worth Studying Before You Build Your Own

Journey Mapping Tools, Guides & PDFs Worth Downloading

Journey Mapping Tools, Guides & PDFs Worth Downloading

Journey Mapping Software: A Practical Introduction

Digital Transformation

Journey Mapping Software: A Practical Introduction

How to Become a CX Design Consultant: Skills & Career Path

How to Become a CX Design Consultant: Skills & Career Path

Good vs Bad CX Design: Side-by-Side Examples

Good vs Bad CX Design: Side-by-Side Examples

Making AI Journey Mapping Tools Work for Your Business in 2026

Digital Transformation

Making AI Journey Mapping Tools Work for Your Business in 2026

Choosing the Right CX Software: What Actually Matters

Digital Transformation

Choosing the Right CX Software: What Actually Matters

Lessons From Companies That Get Journey Mapping Software Right

Lessons From Companies That Get Journey Mapping Software Right

CX Design Examples Worth Studying — And Why

CX Design Examples Worth Studying — And Why

What a Customer Experience Advisor Actually Does Day to Day

Customer Experience

What a Customer Experience Advisor Actually Does Day to Day

What Customer Centricity Looks Like in Practice

Customer Experience

What Customer Centricity Looks Like in Practice

What a CX Design Consultant Actually Does Day to Day

What a CX Design Consultant Actually Does Day to Day

Choosing the Right Journey Mapping Platform: What Matters

Digital Transformation

Choosing the Right Journey Mapping Platform: What Matters

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Two decades turning human behavior into business outcomes.

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