Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsEmpathy Bias: Overemphasizing Emotional Connections with Customers
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Journey: Aligning Strategies for Success
Aslan PatovSept 202415 min read
Employee ExperienceEmployee Experience (EX) Design in Logistics and Transportation: Examples & Case Studies
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience (EX) Design in Travel and Tourism: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Journey: How to Align Both for Success
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: Which is More Important?
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Success: Aligning Strategies for Growth
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Marketing: Which Drives Better Results? (Checklist)
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Aligning Strategies for Business Growth
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: How They Work Together
Aslan PatovSept 202410 min read
Service DesignCustomer Experience (CX) vs. Service Design: Understanding the Connection
Aslan PatovSept 202415 min read
Customer ExperienceEssential Customer Experience (CX) Metrics You Should Track
Aslan PatovSept 202410 min read
Customer LoyaltyCustomer Experience (CX): The Key to Building Long-Term Customer Loyalty
Aslan PatovSept 202410 min read
Behavioral EconomicsReactance: Resistance to Persuasion When Freedom Is Threatened
Aslan PatovSept 202410 min read
Behavioral EconomicsExpectation Bias: How Expectations Shape Customer Perceptions
Aslan PatovSept 20247 min read
Behavioral EconomicsExplanatory Style: The Impact of Positive vs. Negative Explanations on Customer Satisfaction
Aslan PatovSept 20247 min read
Behavioral EconomicsFeature Integration Theory: Combining Features into Perceptual Objects
Aslan PatovSept 20247 min read
Customer ExperienceFinding Customer Experience (CX) Jobs Near Me: A Comprehensive Guide
Aslan PatovSept 202413 min read
Customer ExperienceCustomer Service CV Without Experience: How to Land Your First Job
Aslan PatovSept 20248 min read
Learning & DevelopmentCustomer Service CV Without Experience: Examples and Templates
Aslan PatovSept 202412 min read
Behavioral EconomicsFraming Effect: Shaping Customer Experience Through Strategic Presentation
Aslan PatovSept 202410 min read
Behavioral EconomicsFraming Heuristic: Influence of Presentation on Decision Making
Aslan PatovSept 20247 min read
Behavioral EconomicsGoal Gradient Effect: Motivation Increases as Customers Near Their Goals
Aslan PatovSept 20247 min read
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