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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Best CX Management Training Programs in 2026
Learning & DevelopmentJuly 2026

Best CX Management Training Programs in 2026

A practitioner's guide to the CX training programmes worth your time in 2026 — from the CCXP credential to specialist courses in service design and behavioural economics.

Read the article

02 —All Articles

The Journal.

What to Ask Before Hiring a CX Design AgencyService Design

What to Ask Before Hiring a CX Design Agency

Jul 2026
How SAFe Teams Make Customer Centricity OperationalCustomer Experience

How SAFe Teams Make Customer Centricity Operational

Jul 2026
What CX Design Books Get Right (and Wrong)Service Design

What CX Design Books Get Right (and Wrong)

Jul 2026
Best Customer Experience Design Books Worth Reading in 2026Service Design

Best Customer Experience Design Books Worth Reading in 2026

Jul 2026
Customer Experience Management Theory: The FundamentalsCustomer Experience

Customer Experience Management Theory: The Fundamentals

Jul 2026
Customer Centricity: The SAFe Definition and 3 Costly MistakesCustomer Experience

Customer Centricity: The SAFe Definition and 3 Costly Mistakes

Jul 2026
Lessons From Instagram's CX Model for Experience LeadersCustomer Experience

Lessons From Instagram's CX Model for Experience Leaders

Jul 2026
Outsource CX Design or Build In-House? The Real QuestionService Design

Outsource CX Design or Build In-House? The Real Question

Jul 2026
CX Design Agency vs. In-House Team: Cost & Trade-OffsService Design

CX Design Agency vs. In-House Team: Cost & Trade-Offs

Jul 2026
CX Management Tools Worth Evaluating: A Buyer's FrameworkCustomer Experience

CX Management Tools Worth Evaluating: A Buyer's Framework

Jul 2026
How SAFe Defines Customer Centricity: A Step-by-Step GuideCustomer Experience

How SAFe Defines Customer Centricity: A Step-by-Step Guide

Jul 2026
What Business Schools Teach in a CX Strategy ModuleCustomer Experience

What Business Schools Teach in a CX Strategy Module

Jul 2026
Should You Hire a CX Design Agency? A Practical GuideService Design

Should You Hire a CX Design Agency? A Practical Guide

Jul 2026
Real Examples of Teams That Achieved Customer CentricityCustomer Experience

Real Examples of Teams That Achieved Customer Centricity

Jul 2026
CX Management Strategy Examples That Actually WorkedCustomer Experience

CX Management Strategy Examples That Actually Worked

Jul 2026
Where CX Ends and UX Begins: The Line Organisations Draw WrongCustomer Experience

Where CX Ends and UX Begins: The Line Organisations Draw Wrong

Jul 2026
CX Strategy: Where Academic Theory Meets Real PracticeCustomer Experience

CX Strategy: Where Academic Theory Meets Real Practice

Jul 2026
CX Management Synonyms: What Each Term Really SignalsCustomer Experience

CX Management Synonyms: What Each Term Really Signals

Jul 2026
Career Paths in Customer Experience Strategy ExplainedCustomer Experience

Career Paths in Customer Experience Strategy Explained

Jul 2026
CX or UX? How to Choose the Right ApproachCustomer Experience

CX or UX? How to Choose the Right Approach

Jul 2026
The Customer-Centricity Trap: Why Most Efforts FailCustomer Experience

The Customer-Centricity Trap: Why Most Efforts Fail

Jul 2026
Build In-House or Buy CX Design? Ask the Right QuestionService Design

Build In-House or Buy CX Design? Ask the Right Question

Jul 2026
What Schmitt's CX Management Model Gets RightCustomer Experience

What Schmitt's CX Management Model Gets Right

Jul 2026

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