René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

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AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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Every engagement, mapped and scored in one AI workspace.

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Mystery shopping, scored and evidenced in real time.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

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Strategy Consulting

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Cultural Change

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SPECIALIST

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Structured solutions that turn CX ambition into measurable outcomes.

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Map, score and fix the journeys we redesign, with AI.

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Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

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DESIGN & DELIVERY

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CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

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A decade of CX transformation across the region's defining sectors.

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Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

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Authorities & zones

FINANCE & TECH

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Telecommunications

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Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

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Automate your pipeline

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CX TOOLKIT

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How mature are we, really?

CX Vision Generator

Where are we going?

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Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AIAI helps junior patent attorneys now but may stunt long-term growth AISpeech AI model Dessa from Block reads emotion directly from audio

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Experience Platforms Explained: A Buyer's Map

Digital TransformationJuly 2026

Customer Experience Platforms Explained: A Buyer's Map

Most CX platforms are bought with optimism and shelved with regret. This guide maps the category honestly — what each type does, where it earns its keep, and how to choose without being seduced by a feature list.

Read the article

02 —All Articles

The Journal.

How Journey Mapping Tool Rankings Are Really Built

How Journey Mapping Tool Rankings Are Really Built

Free vs Paid Journey Mapping Software: What the Choice Reveals

Free vs Paid Journey Mapping Software: What the Choice Reveals

What a Customer Experience Banker Actually Does Day to Day

Customer Experience

What a Customer Experience Banker Actually Does Day to Day

Jobs-to-Be-Done Thinking for Better Journey Mapping Tools

Jobs-to-Be-Done Thinking for Better Journey Mapping Tools

Why Video Is the Fastest Way to Teach Customer Centricity

Learning & Development

Why Video Is the Fastest Way to Teach Customer Centricity

Where Most Teams Get CX Design Frameworks Wrong

Where Most Teams Get CX Design Frameworks Wrong

CX Design Degree vs. Certification: Which Should You Choose?

Learning & Development

CX Design Degree vs. Certification: Which Should You Choose?

Why Journey Mapping Software Belongs on Every Leadership Agenda

Digital Transformation

Why Journey Mapping Software Belongs on Every Leadership Agenda

Journey Mapping Software Explained: How to Choose the Right Tool

Digital Transformation

Journey Mapping Software Explained: How to Choose the Right Tool

What Is CX Design? The Discipline Explained

What Is CX Design? The Discipline Explained

The Best Customer Centricity Videos Worth Watching in 2026

Customer Experience

The Best Customer Centricity Videos Worth Watching in 2026

Automation and Customer Experience: Where It Helps and Hurts

Customer Experience

Automation and Customer Experience: Where It Helps and Hurts

What the Best Journey Mapping Tools Companies Do Differently

What the Best Journey Mapping Tools Companies Do Differently

What You'll Study in a CX Design Degree Programme

Learning & Development

What You'll Study in a CX Design Degree Programme

Where to Find Customer Experience Analyst Jobs in 2026

Customer Experience

Where to Find Customer Experience Analyst Jobs in 2026

The Core Customer Experience Design Framework Explained

The Core Customer Experience Design Framework Explained

Turning a Journey Mapping PDF Into an Actual Plan

Turning a Journey Mapping PDF Into an Actual Plan

What the Best Customer Experience Companies Do Differently

Customer Experience

What the Best Customer Experience Companies Do Differently

Journey Mapping Software: Short Version and Long Version

Journey Mapping Software: Short Version and Long Version

Is a CX Design Degree Worth Pursuing?

Learning & Development

Is a CX Design Degree Worth Pursuing?

Patient Journey Mapping Tools: Why the Right Tool Changes Outcomes

Patient Journey Mapping Tools: Why the Right Tool Changes Outcomes

Customer Centricity, Explained in Under 5 Minutes

Customer Experience

Customer Centricity, Explained in Under 5 Minutes

Customer Experience Associate Salary in 2026: Full Guide

Customer Experience

Customer Experience Associate Salary in 2026: Full Guide

Keep exploring Renascence

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