Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

Ideas on experience, behavior & change.

This month's read.

CX vs. UX: What's the Real Difference?

The Journal.

Breaking Down the Director of Customer Experience Strategy Role

How to Achieve Customer Centricity: A Step-by-Step Guide

Should You Hire a Customer Experience Design Agency?

Where Design Ends and Customer Experience Begins

Real Examples of Teams That Improved Customer Centricity

Gartner Magic Quadrant for CX Software: What the 2026 Rankings Really Mean

CX-5 Sport Design vs Signature: A CX Design Masterclass

What Makes Lexus's Customer Experience Strategy Stand Out

Design or Customer Experience? How to Choose the Right Approach

CX Management Services: What to Look For

Customer-Centricity Mistakes That Undermine CX Efforts

CX-5 Sport Design or Signature? How to Choose

CX Strategy That Actually Delivers Results

Design vs. Customer Experience: What's the Real Difference?

Key Takeaways From the CX Management Summit 2026

How to Improve Customer Centricity: A Step-by-Step Guide

Rethinking Customer Experience in Social Housing

CX-5 Sport Design vs Signature: The Real Difference

Lessons From Apple's Customer Experience Approach

CX Management Salary Expectations in 2026: What Drives Pay

Where CX Design Ends and UX Design Begins

How to Measure Customer Centricity: Real Team Examples

Where Customer Experience Ends and Service Design Begins

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