About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore MysteryaNOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore MysteryaALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore MysteryaALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore MysteryaALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Why Definitions of Customer Experience Design Keep Shifting
Service DesignJuly 2026

Why Definitions of Customer Experience Design Keep Shifting

The definition of customer experience design keeps moving because the discipline itself keeps moving. Understanding why is more valuable than memorising any single definition.

Read the article

02 —All Articles

The Journal.

What a Customer Experience Agent Actually Does Day to DayCustomer Experience

What a Customer Experience Agent Actually Does Day to Day

Jul 2026
Building CX Quizzes That Customers Actually TrustFeedback Management

Building CX Quizzes That Customers Actually Trust

Jul 2026
Free vs. Paid CX Design Certifications: Which Is Worth Your Time?Learning & Development

Free vs. Paid CX Design Certifications: Which Is Worth Your Time?

Jul 2026
Best Journey Mapping Software: Categories, Gaps & How to ChooseService Design

Best Journey Mapping Software: Categories, Gaps & How to Choose

Jul 2026
What Teams Get Wrong About Journey Mapping Tools and AIService Design

What Teams Get Wrong About Journey Mapping Tools and AI

Jul 2026
Customer Centricity, Defined: The Short Version and the Long VersionCustomer Experience

Customer Centricity, Defined: The Short Version and the Long Version

Jul 2026
What a Good CX Design Certification Should Teach YouLearning & Development

What a Good CX Design Certification Should Teach You

Jul 2026
Customer Experience Stage by Stage: The Complete GuideCustomer Experience

Customer Experience Stage by Stage: The Complete Guide

Jul 2026
Understanding the Customer Experience LifecycleCustomer Experience

Understanding the Customer Experience Lifecycle

Jul 2026
What Teams Get Wrong About Journey Mapping ToolsService Design

What Teams Get Wrong About Journey Mapping Tools

Jul 2026
Customer Centricity Books vs. Real-World Practice: The GapCustomer Experience

Customer Centricity Books vs. Real-World Practice: The Gap

Jul 2026
What the Best Customer Centricity Books Get Right (and Wrong)Customer Experience

What the Best Customer Centricity Books Get Right (and Wrong)

Jul 2026
Best Customer Centricity Books Worth Reading in 2026Customer Experience

Best Customer Centricity Books Worth Reading in 2026

Jul 2026
Customer Centricity Lessons From Amazon You Can Actually UseCustomer Experience

Customer Centricity Lessons From Amazon You Can Actually Use

Jul 2026
What a Customer Experience Lead Actually Does Day to DayCustomer Experience

What a Customer Experience Lead Actually Does Day to Day

Jul 2026
How to Design a Customer Centricity Assessment People Take SeriouslyCustomer Experience

How to Design a Customer Centricity Assessment People Take Seriously

Jul 2026
What Customers Experience vs. What Actually HappenedBehavioral Economics

What Customers Experience vs. What Actually Happened

Jul 2026
What's Actually New in Journey Mapping Tools in 2026Service Design

What's Actually New in Journey Mapping Tools in 2026

Jul 2026
Does Customer Centricity Actually Pay Off? What the Evidence ShowsCustomer Experience

Does Customer Centricity Actually Pay Off? What the Evidence Shows

Jul 2026
Applying BCG's Customer Centricity Research to Your BusinessCustomer Experience

Applying BCG's Customer Centricity Research to Your Business

Jul 2026
The CX CORE Model: A Complete Guide for CX LeadersCustomer Experience

The CX CORE Model: A Complete Guide for CX Leaders

Jul 2026
Where to Find Remote CX Manager Jobs in 2026Customer Experience

Where to Find Remote CX Manager Jobs in 2026

Jul 2026
Deloitte's Customer Centricity Findings vs. Real-World PracticeCustomer Experience

Deloitte's Customer Centricity Findings vs. Real-World Practice

Jul 2026

Keep exploring Renascence

Stay ahead of CX

Get the Journal in your inbox.

Insights, frameworks and event round-ups from the Renascence team. No spam, ever.