René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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COMPANY

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Aslan Patov, CEO

20+ CX specialists

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Services

Comprehensive CX and management consulting for enterprise brands.

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AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Why Customer Experience Is Important in 2026

Customer ExperienceAugust 2026

Why Customer Experience Is Important in 2026

Switching costs are near zero and expectations are set by the best experiences customers have ever had. Here is why CX is now a structural business imperative.

Read the article

02 —All Articles

The Journal.

Setting the Right Customer Centricity Goals

Strategic Planning

Setting the Right Customer Centricity Goals

Who Is a Customer Experience Specialist in 2026?

Customer Experience

Who Is a Customer Experience Specialist in 2026?

Customer Centricity Facts Most Leaders Get Wrong

Customer Experience

Customer Centricity Facts Most Leaders Get Wrong

Who Is a Customer Experience Associate in 2026?

Customer Experience

Who Is a Customer Experience Associate in 2026?

What the Facts Really Say About Customer Centricity

Customer Experience

What the Facts Really Say About Customer Centricity

Who Is a Customer Experience Manager in 2026?

Customer Experience

Who Is a Customer Experience Manager in 2026?

Customer Centricity Facts Worth Knowing in 2026

Customer Experience

Customer Centricity Facts Worth Knowing in 2026

Customer Experience

What Drives Luxury Hotel Brand Purchase Intention in 2026?

Financial Services Customer Centricity: Case Studies Done Right

Customer Experience

Financial Services Customer Centricity: Case Studies Done Right

What Customer Experience Actually Means in 2026

Customer Experience

What Customer Experience Actually Means in 2026

Why Financial Services Needs a Different Customer Centricity

Customer Experience

Why Financial Services Needs a Different Customer Centricity

How Customer Experience Works in 2026: The Complete Guide

Customer Experience

How Customer Experience Works in 2026: The Complete Guide

Customer Centricity in Financial Services: What's Changing

Customer Experience

Customer Centricity in Financial Services: What's Changing

How Many Years of CX Experience Do You Actually Have?

Customer Experience

How Many Years of CX Experience Do You Actually Have?

Why Customer Centricity Starts With Your People

Employee Experience

Why Customer Centricity Starts With Your People

Customer Experience vs. Customer Journey: The Real Difference

Customer Experience

Customer Experience vs. Customer Journey: The Real Difference

The Link Between Retention and Customer Experience

Customer Experience

The Link Between Retention and Customer Experience

Engaging Employees in Customer Centricity: What Actually Works

Employee Experience

Engaging Employees in Customer Centricity: What Actually Works

When Feedback Loops Fail: Fixing Customer Centricity

Feedback Management

When Feedback Loops Fail: Fixing Customer Centricity

The Link Between User Experience and Customer Experience

Customer Experience

The Link Between User Experience and Customer Experience

The Link Between Loyalty and Customer Experience

Customer Loyalty

The Link Between Loyalty and Customer Experience

How to Collect Feedback That Actually Improves Customer Centricity

Feedback Management

How to Collect Feedback That Actually Improves Customer Centricity

Relationship Management and Customer Experience: One Discipline

Customer Experience

Relationship Management and Customer Experience: One Discipline

Keep exploring Renascence

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Two decades turning human behavior into business outcomes.

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