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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

The Real Benefits of Customer Centricity
Customer ExperienceAugust 2026

The Real Benefits of Customer Centricity

Customer centricity is not a values statement — it is an operating model choice. Here is what the real commercial benefits look like, and why most organisations miss them.

Read the article

02 —All Articles

The Journal.

Journey Mapping Tools Trends to Watch in 2026Digital Transformation

Journey Mapping Tools Trends to Watch in 2026

Aug 2026
Functional Clarity: The Hidden Driver of Customer ExperienceCustomer Experience

Functional Clarity: The Hidden Driver of Customer Experience

Aug 2026
How Amazon Approaches Customer CentricityCustomer Experience

How Amazon Approaches Customer Centricity

Aug 2026
What a Customer Centricity Assessment Reveals That Gut Feel Doesn'tCustomer Experience

What a Customer Centricity Assessment Reveals That Gut Feel Doesn't

Aug 2026
Choosing Journey Mapping Tools: What Actually MattersService Design

Choosing Journey Mapping Tools: What Actually Matters

Aug 2026
Free vs. Paid Journey Mapping Tools: What You Give Up Either WayService Design

Free vs. Paid Journey Mapping Tools: What You Give Up Either Way

Aug 2026
Customer Centricity Assessment That Actually WorksCustomer Experience

Customer Centricity Assessment That Actually Works

Aug 2026
Where to Find CX Jobs in Toronto in 2026Customer Experience

Where to Find CX Jobs in Toronto in 2026

Aug 2026
Turning Customer Centricity Research Into Practical CX AdviceCustomer Experience

Turning Customer Centricity Research Into Practical CX Advice

Aug 2026
Journey Mapping Tools Compared: Features Worth Paying ForService Design

Journey Mapping Tools Compared: Features Worth Paying For

Aug 2026
Where to Find CX Jobs in Singapore in 2026Customer Experience

Where to Find CX Jobs in Singapore in 2026

Aug 2026
What Research Really Says About Customer CentricityCustomer Experience

What Research Really Says About Customer Centricity

Aug 2026
Choosing the Right Journey Mapping Tool: What Actually MattersDigital Transformation

Choosing the Right Journey Mapping Tool: What Actually Matters

Aug 2026
Where to Find CX Jobs in Manchester in 2026Customer Experience

Where to Find CX Jobs in Manchester in 2026

Aug 2026
Must-Read Articles and Books on Customer CentricityCustomer Experience

Must-Read Articles and Books on Customer Centricity

Aug 2026
Free vs. Paid Journey Mapping Tools: Which Is Worth Your Time?Service Design

Free vs. Paid Journey Mapping Tools: Which Is Worth Your Time?

Aug 2026
Where to Find Customer Experience Jobs in NYC in 2026Customer Experience

Where to Find Customer Experience Jobs in NYC in 2026

Aug 2026
Turning Customer Centricity Into Work Your Team Actually EnjoysCustomer Experience

Turning Customer Centricity Into Work Your Team Actually Enjoys

Aug 2026
What a Good Journey Mapping Tools Program Should Teach YouService Design

What a Good Journey Mapping Tools Program Should Teach You

Aug 2026
Where to Find CX Jobs in Uganda in 2026Customer Experience

Where to Find CX Jobs in Uganda in 2026

Aug 2026
Best Journey Mapping Tools & Programmes to Consider in 2026Service Design

Best Journey Mapping Tools & Programmes to Consider in 2026

Aug 2026
Customer Centricity Activities Worth Trying With Your TeamCustomer Experience

Customer Centricity Activities Worth Trying With Your Team

Aug 2026
Where to Find CX Jobs in Kenya in 2026Customer Experience

Where to Find CX Jobs in Kenya in 2026

Aug 2026

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