Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceWhat Customer Experience (CX) Do You Have? Key Metrics to Consider
Aslan PatovSept 20246 min read
Customer ExperienceWhat Customer Experience (CX) Means and Why It Matters
Aslan PatovSept 202410 min read
Behavioral EconomicsUnit Bias: Perception of Product Quantity and Its Effect on Consumption
Aslan PatovSept 202410 min read
Customer ExperienceWhat Makes Zappos a Leader in Customer Experience (CX)?
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: What’s the Difference?
Aslan PatovSept 20249 min read
Customer LoyaltyRewarding Loyalty: Strategies to Cultivate Long-Term Customer Relationships
Aslan PatovSept 20247 min read
Customer ExperienceWho Are Customer Experience (CX) Management Specialists? Best Practices
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) is the MCQ: Aligning with Business Objectives
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Beyond IT: Applications in Various Industries
Aslan PatovSept 202410 min read
Behavioral EconomicsHow to Quit Sunk-Cost Fallacy
Lisa April NaidooSept 20244 min read
Customer ExperienceWho is Responsible for Customer Experience (CX)? Aligning Teams for Success
Aslan PatovSept 202410 min read
Learning & DevelopmentWho is a Customer Experience (CX) Associate? Day-to-Day Activities
Aslan PatovSept 202410 min read
Behavioral EconomicsReference Group Effect: Evaluating Oneself Based on Comparison to a Group
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is the Future of Customer Engagement
Aslan PatovSept 20248 min read
Behavioral EconomicsPredecisional Distortion: Twisting Information to Fit Initial Preferences
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Benefits: Why CX Should Be a Top Priority
Aslan PatovSept 202410 min read
Customer LoyaltyProactive Engagement: The Key to Strengthening Customer Loyalty
Aslan PatovSept 20246 min read
Behavioral EconomicsPrimary Effect: Lasting Impact of Initial Information
Aslan PatovSept 20248 min read
Behavioral EconomicsPerceptual Contrast Effect: Judging Options Based on Comparison with Others
Aslan PatovSept 20247 min read
Customer ExperienceHow Alfabank Enhances Customer Experience (CX) with Self-Service Solutions
Aslan PatovSept 202412 min read
Behavioral EconomicsPerceived Control: Importance of Customers Feeling in Control
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Journey: Understanding the Connection
Aslan PatovSept 202415 min read
Behavioral EconomicsSalience Heuristic: Overemphasis on Prominent Information
Aslan PatovSept 20247 min read
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