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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
User Experience
Target Names Chandhu Nair as First Chief AI Officer
Target has appointed former Lowe's executive Chandhu Nair as its first chief AI officer, tasked with unifying enterprise-wide AI strategy around the customer experience.
15 Aug 2026 · 2 min read · 3 sources
User Experience
SugarCRM's Sugar Sell Ranks No. 1 in Info-Tech Midmarket CRM Report
SugarCRM's Sugar Sell topped Info-Tech Research Group's Data Quadrant Report for midmarket CRM, earning the highest composite score from verified customer feedback across support, implementation and user experience.
14 Aug 2026 · 2 min read
User Experience
BBVA Pivot Revamp: Business Banking UX as a Competitive Edge
BBVA has overhauled BBVA Pivot, its global business banking platform, targeting structural friction and navigation to meet rising digital expectations among corporate and SME customers.
7 Aug 2026 · 2 min read
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