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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Service Design
Winjit's "Beyond Screens" paper rethinks design for agentic AI
Winjit has published a research paper, unveiled at GFF 2026, arguing that service design must evolve as agentic AI systems act autonomously with limited human input.
21 Sept 2026 · 2 min read
Service Design
UX Title Still Dominates Design Field, NN/g Survey Finds
A Nielsen Norman Group survey of 604 tech and design professionals found "UX" remains the field's default term, with no alternative label gaining consensus.
10 Aug 2026 · 2 min read
Service Design
SDGC 2026: Service Design Global Conference Heads to Wiesbaden
Wiesbaden will host the Service Design Global Conference 2026, organised by the Service Design Network — a key bellwether for CX strategy and public-sector design trends worldwide.
30 Jul 2026 · 2 min read
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