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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Patient Experience

Radar Healthcare Buys Patient Experience Firm Cemplicity

Radar Healthcare has acquired PREMs/PROMs specialist Cemplicity, combining patient feedback data with its risk, quality and compliance platform for healthcare providers.

13 Aug 2026 · 2 min read · 2 sources

Patient Experience

WellSpan Health deepens Hippocratic AI partnership on patient CX

WellSpan Health is expanding its partnership with Hippocratic AI, aiming to improve operational efficiency and patient experience across more of its operations.

9 Aug 2026 · 2 min read

Patient Experience

South Korea Patient Experience Rankings: Regional Hospitals Beat Big Five

South Korea's first hospital-level patient experience rankings show regional hospitals outperforming Seoul's elite 'Big Five' university hospitals — a signal that scale and prestige can erode relational quality.

3 Aug 2026 · 2 min read

Patient Experience

VHA 2025 Patient Experience Awards: What CX Leaders Should Note

The VA's 2025 VHA Patient Experience Awards signal that veteran-centred care is a measurable performance dimension — but recognition only drives change when paired with systemic redesign.

22 Jul 2026 · 2 min read

Patient Experience

Ascension Saint Thomas West $120M Campus Redesign Targets Patient Experience

Ascension Saint Thomas West commits $120 million to reshape its Nashville campus, explicitly naming patient experience as a design brief — treating the built environment as a behavioural intervention, not an afterthought.

21 Jul 2026 · 2 min read

Patient Experience

First-Use Experience Drives Long-Term Medication Adherence, Noble Finds

Noble's research shows a patient's first self-administration experience directly shapes long-term adherence — reframing it as a service-design problem, not a clinical one.

21 Jul 2026 · 2 min read

Just in

20 Jul 2026Redi Health Signs 9 of Top 10 Pharma Makers in Patient CX Push 20 Jul 2026CMS Five-Star Patient Experience: Iowa Rural Hospitals Lead on HCAHPS 16 Jul 2026Nicklaus Children's Hospital Adopts Epic EHR to Improve Patient Experience 10 Jul 2026Healthgrades 2026 Top Hospitals for Patient Experience: Key Findings

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