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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Patient Experience

Emergence Acquires Clinect Healthcare for AI Patient Experience

Emergence has acquired Clinect Healthcare to combine patient experience and feedback data with AI, aiming to link experience signals to clinical outcomes faster.

9 Oct 2026 · 2 min read

Patient Experience

Castle Connolly, rater8 Link Peer Ratings With Patient Feedback

Castle Connolly is partnering with rater8 to combine peer-nominated physician recognition with real patient survey and review data, giving healthcare providers a fuller quality picture.

8 Oct 2026 · 2 min read

Patient Experience

Penn State Health to Roll Out Epic EHR for Connected Care

Penn State Health is adopting the Epic electronic health record platform to unify patient scheduling, records and care-team communication across its network.

23 Sept 2026 · 2 min read

Patient Experience

Patient Experience: Mercy Health System Wins National Honor

Mercy, a US health system, has received a national honour recognising excellence in patient experience, as reported by its own newsroom and PR Newswire.

2 Sept 2026 · 2 min read

Patient Experience

Radar Healthcare Buys Patient Experience Firm Cemplicity

Radar Healthcare has acquired PREMs/PROMs specialist Cemplicity, combining patient feedback data with its risk, quality and compliance platform for healthcare providers.

13 Aug 2026 · 2 min read

Patient Experience

WellSpan Health deepens Hippocratic AI partnership on patient CX

WellSpan Health is expanding its partnership with Hippocratic AI, aiming to improve operational efficiency and patient experience across more of its operations.

9 Aug 2026 · 2 min read

Just in

3 Aug 2026South Korea Patient Experience Rankings: Regional Hospitals Beat Big Five 1 Aug 2026HIRA Patient Experience Grades: South Korea Ranks Hospitals on CX 31 Jul 2026HIRA Patient Experience Grading: 57 South Korean Hospitals Top-Ranked 31 Jul 2026WellSpan Health Expands Hippocratic AI to Reshape Patient CX 29 Jul 2026New Jersey Hospitals Ranked Second-Worst in US for Patient Experience 22 Jul 2026VHA 2025 Patient Experience Awards: What CX Leaders Should Note 21 Jul 2026Ascension Saint Thomas West $120M Campus Redesign Targets Patient Experience 21 Jul 2026First-Use Experience Drives Long-Term Medication Adherence, Noble Finds 20 Jul 2026Redi Health Signs 9 of Top 10 Pharma Makers in Patient CX Push 20 Jul 2026CMS Five-Star Patient Experience: Iowa Rural Hospitals Lead on HCAHPS 16 Jul 2026Nicklaus Children's Hospital Adopts Epic EHR to Improve Patient Experience 10 Jul 2026Healthgrades 2026 Top Hospitals for Patient Experience: Key Findings

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