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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Guest Experience

KSTDC Standardises Operations Across Mayura Hotels in Karnataka

KSTDC has rolled out standard operating procedures across its Mayura hotel chain in Karnataka, aiming to bring consistency to guest experience across previously varied properties.

20 Aug 2026 · 2 min read

Guest Experience

Mt. Rose Ski Tahoe deepens accesso digital guest experience deal

Mt. Rose Ski Tahoe has expanded its existing technology partnership with accesso, widening the provider's role across the resort's digital guest experience and ticketing operations.

17 Aug 2026 · 2 min read

Guest Experience

Custom Channels Launches Portal for Restaurant Music and Messaging

Custom Channels has launched a centralised portal letting multi-location restaurant groups manage in-venue music, guest messaging and experience touchpoints from one platform.

14 Aug 2026 · 2 min read

Guest Experience

Burger King Whopper Guarantee: QSR Guest Experience Commitment

Burger King has launched a Whopper Guarantee and refreshed guest experience programme, using public commitment as a behavioural device to drive internal service consistency.

3 Aug 2026 · 2 min read

Guest Experience

Hard Rock Hotel Bali Deploys Canary Technologies for Digital CX

Hard Rock Hotel Bali has partnered with Canary Technologies to digitise check-in, check-out and in-stay upselling — raising key questions about balancing automation with brand-defining human warmth.

3 Aug 2026 · 2 min read

Guest Experience

Boeing 737-800 Deployment: Alaska Airlines Upgrades Hawaiian Neighbor Island Routes

Alaska Airlines will deploy Boeing 737-800s on Hawaiian Airlines' inter-island routes, expanding capacity and reshaping the onboard experience for one of the world's most loyalty-sensitive short-haul networks.

3 Aug 2026 · 2 min read

Just in

1 Aug 2026LG Hospitality Portal: Personalised In-Room Guest Experience at Scale 31 Jul 2026JA Marsa Malaz Doha Appoints Senior F&B and Guest Experience Leaders 31 Jul 2026RMS and TrustYou Integration: Guest Experience Tech Update 31 Jul 2026Kempinski Hotels Adopts Shiji Daylight PMS to Scale Luxury Personalisation 30 Jul 2026Airport Robotics CX: ABM and LaGuardia Terminal B Pilot 29 Jul 2026HCN and Artography Turn Hotel Screens into Digital Art Galleries 29 Jul 2026Yelp Host Voice AI Tackles Restaurants' Missed-Call Problem 29 Jul 2026IHG Hotels Launches AI Conversational Search for Hotel Discovery 27 Jul 2026RealTime Reservation Acquires STAY to Unify Hotel Guest Experience 27 Jul 2026PPHE Hotel Group Partners Hudini for Digital Guest Experience 25 Jul 2026Cashless Card Readers: Paladin Midway's CX Upgrade with Intercard 24 Jul 2026Phuket Marriott Merlin Beach Upgrades Dining and Family Facilities

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