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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Employee Experience

SAP Agrees to Acquire TechWolf in Platform Expansion Deal

SAP has agreed to acquire TechWolf, a deal framed around scale, data and ecosystem fit, though financial terms and integration timelines remain undisclosed.

10 Oct 2026 · 2 min read

Employee Experience

Haiilo Named Challenger in Gartner's Employee Experience Quadrant

Haiilo has been positioned as a Challenger in Gartner's latest employee experience platform evaluation, a credibility signal that could shape HR software shortlists.

10 Oct 2026 · 2 min read

Employee Experience

EEOC obtains $23K for Muslim barista denied accommodation for Ramadan

A manager at New York’s Hungry Ghost Coffee allegedly refused to let the barista swap shifts so he could honor his religious practice of fasting, the lawsuit said.

10 Oct 2026 · 2 min read

Employee Experience

LumApps Appoints Sébastien Cano as New Chief Executive Officer

LumApps has named Sébastien Cano as its new CEO, putting fresh leadership atop the employee experience and digital workplace software provider.

5 Oct 2026 · 1 min read

Employee Experience

Interact Launches Cue and Conductor for AI-Native Intranet

Interact has introduced Cue and Conductor, two AI products designed to make its intranet platform surface personalised content, tasks and resources for each employee automatically.

5 Oct 2026 · 2 min read

Employee Experience

eHealth Earns Great Place to Work Certification for 2026-27

eHealth has received Great Place to Work Certification™ for 2026-27, marking its third consecutive year of recognition based on employee feedback on trust and workplace culture.

3 Oct 2026 · 2 min read

Just in

3 Oct 2026Yellow.ai's Nexus EDGE Aims to Resolve, Not Just Answer, IT/HR Issues 30 Sept 2026Yellow.ai launches Nexus EDGE agentic desktop for IT and HR 30 Sept 2026Forrester: CX-Brand-Employee Alignment Drives Bank Growth in India 20 Sept 2026Relaxo Launches Employee Engagement League to Boost Morale 16 Sept 2026Aon launches employee experience platform in Australia 15 Sept 2026SMG Opens 2027 IMPACT Awards, Adds Enterprise AI Category 15 Sept 2026TeamDynamix launches DEX tool for self-healing IT issues 13 Sept 2026Best Workplaces in Asia 2026: Great Place To Work's List Revealed 10 Sept 2026Alterra Mountain Company invests $350M+ for 2026/27 season 25 Aug 2026KPMG: Firms Favor Reskilling Over Layoffs Amid Talent Gaps 24 Aug 2026blueAPACHE, ControlUp Partner on Digital Employee Experience 15 Aug 2026Technology Credit Union Adopts eGain AI Knowledge Hub for CX

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