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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Employee Experience

KPMG: Firms Favor Reskilling Over Layoffs Amid Talent Gaps

New KPMG research finds a third of executives cite talent shortages as a top barrier to transformation, with most companies favouring reskilling over layoffs to close the gap.

25 Aug 2026 · 2 min read

Employee Experience

blueAPACHE, ControlUp Partner on Digital Employee Experience

blueAPACHE and ControlUp have formed a strategic partnership combining managed IT services with DEX monitoring tools to give organisations deeper visibility into employees' digital workplace experience.

24 Aug 2026 · 2 min read

Employee Experience

Technology Credit Union Adopts eGain AI Knowledge Hub for CX

Technology Credit Union has selected eGain's AI Knowledge Hub to give both staff and members faster, more consistent access to accurate service information.

15 Aug 2026 · 2 min read

Employee Experience

FTC Sues Hims & Hers Over Deceptive Billing and Privacy Practices

The FTC has sued Hims & Hers, alleging hidden billing triggers and privacy violations in its telehealth onboarding — a cautionary case for CX and service-design practitioners.

6 Aug 2026 · 2 min read

Employee Experience

Employee Benefits Perception Gap: HR vs Employee Experience

InComm Benefits survey exposes a consistent gap between HR professionals' confidence in their benefits programmes and employees' actual experience of confusion and friction.

6 Aug 2026 · 2 min read

Employee Experience

Zoom Acquires BrightHire to Embed AI Interview Intelligence

Zoom has acquired BrightHire, bringing AI-powered interview structuring into its platform to reduce evaluator bias and connect the candidate experience to the decision layer.

2 Aug 2026 · 2 min read

Just in

29 Jul 2026Healthcare Benefits Decision Support: Claritev and SAVVI Financial Partner 29 Jul 2026Specialty Drug Costs to Rise 32% by 2028: Utilisation Drives Spend 29 Jul 2026Harmony's $34M Raise: AI Platform Targets Employee Experience 28 Jul 2026H&M Spain Court Ruling: Staff Bag Searches Banned as Unlawful 28 Jul 2026US Clinician Confidence Crisis: What It Means for Healthcare CX 26 Jul 2026Fund My Staff: Ashneer Grover's Employer-Linked Credit Platform 26 Jul 2026NICE and RingCentral Expand AI Orchestration Across CX and UC Stack 24 Jul 2026Riverbed Leads IDC MarketScape 2026: DEX as a CX Priority 24 Jul 2026AWS, OpenAI and Anthropic Embed Engineers in Enterprises: CX Risk 23 Jul 2026Retirement Benefit Engagement Gap: NFP Findings on US Plan Inertia 23 Jul 2026Disney Layoffs 2026: Pixar, ESPN and National Geographic Cuts 22 Jul 2026UK Employee Experience Ranked Second Lowest Globally: CX Impact

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