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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Digital Experience

Liferay, MarketFully Partner on Localised Digital Experiences

Liferay has partnered with MarketFully to combine its digital experience platform with localisation expertise, helping organisations deliver culturally adapted, not just translated, digital experiences at global scale.

19 Aug 2026 · 2 min read

Digital Experience

GitHub Outage: 8-Hour Disruption Hits Actions, APIs, Copilot

GitHub resolved a nearly eight-hour outage on 17 August that disrupted Actions, pull requests, APIs, authentication and Copilot, with peak error rates of ~20% site-wide and ~50% for downloads.

19 Aug 2026 · 2 min read

Digital Experience

Palo Alto Networks ADEM Adds Browser-Based Call Monitoring

Palo Alto Networks has extended its ADEM platform to monitor browser-based voice and video calls, giving IT teams visibility into call quality issues in web conferencing tools.

16 Aug 2026 · 2 min read

Digital Experience

Autio Embedded in Ford and Lincoln Vehicles for Location-Triggered Audio

Ford and Lincoln are integrating Autio's location-aware audio storytelling directly into their in-vehicle infotainment systems, delivering ambient, contextually triggered content without driver interaction.

6 Aug 2026 · 2 min read

Digital Experience

BBVA Pivot Launch: Corporate Treasury Gets Unified Digital Platform

BBVA has launched BBVA Pivot, a unified digital platform giving corporate clients self-service control over cash management, liquidity and cross-border payments in one interface.

6 Aug 2026 · 2 min read

Digital Experience

GCash Accessibility Programme Engages Blind Users to Fix App UX

GCash has invited blind and low-vision users to co-design fixes to its mobile app, treating accessibility as a voice-of-customer method rather than a compliance exercise.

5 Aug 2026 · 2 min read

Just in

5 Aug 2026TelyRx Rebrand: Digital Pharmacy Redesigned Around Patient Feedback 3 Aug 2026SCMP Redesign: Building Reader Loyalty in an AI-Mediated News Era 2 Aug 2026Palo Alto Networks Acquires Embrace to Unify Mobile Observability and DEM 2 Aug 2026DP World Multi-Client Warehouse Saudi Arabia: CX Impact 30 Jul 2026Glassbox Repositions as Real-Time Behavioural Intelligence for Enterprise AI 30 Jul 2026AIG Women's Open Digital Fan Experience: R&A Modernises Live CX 30 Jul 2026Camden National Bank Redesigns Digital Platform for Simpler CX 29 Jul 2026Progress Software Embeds AI Agents in CMS Workflows to Cut Content Delays 28 Jul 2026ABC Fitness Acquires Replify to Deploy Agentic AI Across Gyms 24 Jul 2026NHS Digital Experience Monitoring Gap: Most Trusts Lack DEM Tools 24 Jul 2026Palo Alto Networks Acquires Embrace to Expand into Digital Experience Monitoring 22 Jul 2026US Education Digital Experience Awards: CX Innovation Recognised

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