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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Service
AI Customer Service: Speed Beats 'Human-Like' Feel, Survey Finds
A PolyAI survey finds half of consumers are satisfied when AI resolves their issue quickly, even if the interaction feels distinctly robotic rather than human.
25 Aug 2026 · 2 min read
Customer Service
OKI to Standardize Contact Centre Ops With Generative AI by 2027
OKI plans to standardise its contact centre operations around generative AI, with a company-wide rollout targeted for January 2027.
22 Aug 2026 · 2 min read
Customer Service
8x8 Adds Krisp Voice AI to CX Platform for Clearer Calls
8x8 has integrated Krisp's noise cancellation, voice isolation and accent conversion tools natively into its CX platform, including 8x8 Contact Center.
22 Aug 2026 · 2 min read
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