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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Behavioral Science
When consumer similarity backfires: Dark Triad personalities punish brands that act like them
A recent study indicates that consumers with manipulative or self-centered personality traits are surprisingly hostile toward brands that share those characteristics. Rather than feeling a sense of loyalty, these individuals are more likely to retaliate against toxic companies.
16 Aug 2026 · 2 min read
Behavioral Science
Clinic Hours Drive Alcohol Treatment Dropout in Working Patients
Employed patients in outpatient alcohol treatment drop out more often than unemployed peers, new research finds, pointing to rigid weekday clinic hours rather than lower commitment as the cause.
10 Aug 2026 · 2 min read
Behavioral Science
Dating Apps Reinforce Age Similarity Over Match Diversity
New research finds dating apps' design and user behaviour combine to cluster matches by similar age, limiting the diversity of choice these platforms claim to offer.
10 Aug 2026 · 2 min read
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