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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Behavioral Science
Flight Attendant Insights: Frontline Empathy Beyond the Script
A podcast interview with cabin crew member Linda Beall reveals that frontline empathy is a professional identity built over thousands of hours — not a training outcome.
10 Jul 2026 · 2 min read
Behavioral Science
Air Traffic Control Cognitive Skills: CX Lessons for Frontline Teams
Dan Heath's podcast with controller Michael Rejent reveals how expert mental models and situational awareness under pressure offer direct lessons for customer-facing service design.
10 Jul 2026 · 2 min read
Behavioral Science
Behavioral Scientist 2026 Summer Reading List: 13 Books for CX
Behavioral Scientist's 2026 summer list offers 13 cross-disciplinary titles on consciousness, constraints and place — with direct implications for CX and service design.
10 Jul 2026 · 2 min read
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