About

The consultancy born at the intersection of behavioral economics and human experience.

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COMPANY

CO
Company
Meet team Renascence
PR
Our Profile
Build a tailored deck
FO
Our Founder
Aslan Patov, CEO
TM
The Team
20+ CX specialists
EX
Experience
Life at Renascence

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CA
Careers
5 open positions
FR
Franchise
Build your own CX firm
PA
Partners
Our global network

CONNECT

ME
Media
Press & coverage
SU
Sustainability
Our commitment
CT
Contact
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Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

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CORE

CX
Customer Experience
End-to-end transformation
BE
Behavioral Economics
Science of decisions
SD
Service Design
Journey blueprints
ST
Strategy Consulting
Management consulting
CC
Cultural Change
CX-first culture
CL
Customer Loyalty
Programs that retain

SPECIALIST

DT
Digital Transformation
Technology-led CX
EX
Employee Experience
EX drives CX
MS
Mystery Shopping
Audit experience
TP
Training Programs
Upskill teams
OT
Org. Transformation
Restructure for CX
VO
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

ST
CX Strategy
Vision, ambition & roadmap
MA
CX Maturity
Benchmark where you are
GV
CX Governance
Operating model & standards
VO
VOC Strategy
Listen, analyze, act
RM
CX Roadmaps
Turn ambition into action
CS
Comms Strategy
Communication that lands

DESIGN & DELIVERY

JR
CX Journeys
Map & redesign journeys
AC
CX Archetypes
Design for real customers
SD
Service Design
Blueprints & standards
PD
Process Design
Optimize operations
UX
UX & Wireframes
Digital experience design
ES
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

CR
Customer Rituals
Moments customers remember
CP
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

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BUILT ENVIRONMENT

RE
Real Estate
Developers & communities
HO
Hospitality
Hotels & resorts
RT
Retail
Stores & malls
FZ
Free Zones
Authorities & zones

FINANCE & TECH

BF
Banking & Finance
Banks & wealth
TE
Technology
SaaS & platforms
EC
E-Commerce
Online retail
TC
Telecommunications
Telecom operators

PEOPLE & MOBILITY

HC
Healthcare
Providers & clinics
ED
Education
Schools & universities
AU
Automotive
Dealers & OEMs
TT
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.CuratedCX NewsIndustry news filtered for what matters in CX — free of the noise.

LATEST ARTICLES

LATEST NEWS

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Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

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AI TOOLS

MA
CX Maturity Assessment
AI-scored benchmark
RC
CX ROI Calculator
Model your CX return
EC
EX ROI Calculator
Value of engagement
AT
All AI Tools
The full tool suite

FREE TOOLS

TM
CX Templates
Ready-to-use templates
GM
CX Games
Interactive learning
BB
Behavioral Biases
The science of CX
TR
Trends Radar
Shifts shaping CX

LEARNING

EV
Events & Webinars
Learn & connect
WP
Whitepapers
Download research

CULTURE

VL
Values
Burn the Deck — our manifesto

Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Just in

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Public Scepticism10 Jul 2026Google Gemini Ad Trivialises History: A CX and Brand Strategy Failure10 Jul 2026Flight Attendant Insights: Frontline Empathy Beyond the Script10 Jul 2026Sims Limited: Metal Recycling Growth and Digital Transformation Strategy10 Jul 2026Enterprise Digital Transformation: Kafein Yazılım's Integration-Led CX Approach10 Jul 2026SEA Fintech Funding Falls 4% in H1 as Airwallex Defies Trend10 Jul 2026India's Human-Led AI Policy: What It Means for Government CX10 Jul 2026KeyBank Digital Overhaul Puts Relationship-Led CX Over Product Menus10 Jul 2026Pet-Friendly Events: Identity-Based CX Design in Hospitality10 Jul 2026Marriott–Coca-Cola Global Beverage Partnership: CX and Halo Effect10 Jul 2026Conversational Voice AI: Redefining Customer Service Beyond IVR10 Jul 2026Teleperformance Doubles Down on Human-Led CX Outsourcing Amid AI Scrutiny10 Jul 2026Alorica and Crescendo Launch AI-Native Contact-Centre Partnership10 Jul 2026AI in Contact Centres: Cityside Fiber's Andrew Rios on Skills and CX10 Jul 2026Unified AI Workforce & Synthetic Customers: Cresta CMO's CX Vision10 Jul 2026Digital Signage as Employee Communication Tool in Retail CX10 Jul 2026Summer of Ludd Festival: Gen Z Rejects Big Tech's Engagement Loops10 Jul 2026Mike's Hot Honey Soccer Campaign: Behavioral On-Ramp or Sports Sponsorship?10 Jul 2026Wero A2A Payments: European Scheme Eyes In-Store Expansion10 Jul 2026Omnichannel Governance Gap: Why No One Owns the Customer Journey10 Jul 2026Airline Venue Sponsorships: Live Entertainment as a Loyalty Strategy10 Jul 2026Omnichannel CX Maturity: What 2026 Best Practice Demands of Leaders10 Jul 2026Healthgrades 2026 Top Hospitals for Patient Experience: Key Findings10 Jul 2026Operational Isolation in CX: Causes, Costs and Fixes10 Jul 2026Cloud Outages 2025: What Google, AWS and Azure Failures Mean for CX10 Jul 2026Crédit Agricole Egypt Wins Best Digital Transformation Bank 202610 Jul 2026Corendon Airlines Self-Service Kiosks: Airport CX Redesigned10 Jul 2026Air Traffic Control Cognitive Skills: CX Lessons for Frontline Teams10 Jul 2026Vietnam–Timor-Leste Legal and Digital Cooperation: CX Lessons10 Jul 2026Behavioral Scientist 2026 Summer Reading List: 13 Books for CX10 Jul 2026Carol Shaw, American Family Insurance Agent, Wins Top CX Award10 Jul 2026Citi H2 2025 Outlook: Fintech, Industrials & Climate Tech Lead10 Jul 2026No CX Story Found: Merit Badge Guide Lacks Relevant Content10 Jul 2026Oracle Leads IDC MarketScape 2026 for AI-Enabled Utility CX10 Jul 2026Klaviyo CRM AI Agents Share One Customer Profile Across Marketing and Service10 Jul 2026Ace Hardware Hey ARMA: AI Assistant Elevating In-Store CX10 Jul 2026V4CX Launches Purpose-Built AI Voice for Contact-Centre Automation10 Jul 2026Airline CX Failures During Disruption: Why Recovery Experience Must Be Designed10 Jul 2026Target Opens 11 Stores in July 2025: Physical Retail as CX Infrastructure10 Jul 2026Self-Checkout Shrink: Why Loss Prevention Is a CX Design Problem10 Jul 2026Sourdough Sidekick: King Arthur Flour's Case Study in Selective Friction Design10 Jul 2026Keurig's CX Lesson: Convenience Without Quality Is a Loyalty Debt10 Jul 2026AI Bed Monitoring: Gijang Hospital Deploys Sensor-Free thynC System10 Jul 2026TELUS Digital & ElevenLabs Partner to Scale Voice AI in CX10 Jul 2026Meta Muse Spark 'Watermelon' Update Targets Coding and Agentic AI Gains10 Jul 2026Nigeria AI Upskilling: Tijani Calls on Civil Servants to Build Digital Skills10 Jul 2026Globe Telecom AI Strategy: Embedding AI Across CX and Operations10 Jul 2026AI in CX: CCW Panel Declares Deflection Strategy Dead10 Jul 2026Zoom Webinar July 2026: AI Agents for High-Performance CX10 Jul 2026Home Depot Replaces IVR Menus with Conversational AI Agent10 Jul 2026Travel Texas Kiosk at Buc-ee's: Contextual CX at the Roadside10 Jul 2026Art Vending Machine: Ambient Retail Reduces Purchase Friction10 Jul 2026Vietnam Digital Transformation: CX Implications for Brands10 Jul 2026Bath & Body Works Enters Ulta Beauty: Distribution Shift Explained10 Jul 2026Customer Loyalty Beyond Transactions: CX Design Principles10 Jul 2026Sonos Cuts 3% of Staff in UX and Product Amid App Crisis Recovery10 Jul 2026AI Over-Personalisation: KPMG's Balisteri on the Empathy Deficit10 Jul 2026Airport Self-Service Kiosk: Louisiana Deploys Digital Concierge

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