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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Journey Mapping Software Explained: How to Choose the Right Tool
Digital TransformationJuly 2026

Journey Mapping Software Explained: How to Choose the Right Tool

Most journey maps die in PowerPoint. This guide explains what journey mapping software must actually do, how the main categories compare, and how to choose the right tool for your organisation's maturity.

Read the article

02 —All Articles

The Journal.

What Is CX Design? The Discipline ExplainedService Design

What Is CX Design? The Discipline Explained

Jul 2026
The Best Customer Centricity Videos Worth Watching in 2026Customer Experience

The Best Customer Centricity Videos Worth Watching in 2026

Jul 2026
Automation and Customer Experience: Where It Helps and HurtsCustomer Experience

Automation and Customer Experience: Where It Helps and Hurts

Jul 2026
What the Best Journey Mapping Tools Companies Do DifferentlyService Design

What the Best Journey Mapping Tools Companies Do Differently

Jul 2026
What You'll Study in a CX Design Degree ProgrammeLearning & Development

What You'll Study in a CX Design Degree Programme

Jul 2026
Where to Find Customer Experience Analyst Jobs in 2026Customer Experience

Where to Find Customer Experience Analyst Jobs in 2026

Jul 2026
The Core Customer Experience Design Framework ExplainedService Design

The Core Customer Experience Design Framework Explained

Jul 2026
Turning a Journey Mapping PDF Into an Actual PlanService Design

Turning a Journey Mapping PDF Into an Actual Plan

Jul 2026
What the Best Customer Experience Companies Do DifferentlyCustomer Experience

What the Best Customer Experience Companies Do Differently

Jul 2026
Journey Mapping Software: Short Version and Long VersionService Design

Journey Mapping Software: Short Version and Long Version

Jul 2026
Is a CX Design Degree Worth Pursuing?Learning & Development

Is a CX Design Degree Worth Pursuing?

Jul 2026
Patient Journey Mapping Tools: Why the Right Tool Changes OutcomesService Design

Patient Journey Mapping Tools: Why the Right Tool Changes Outcomes

Jul 2026
Customer Centricity, Explained in Under 5 MinutesCustomer Experience

Customer Centricity, Explained in Under 5 Minutes

Jul 2026
Customer Experience Associate Salary in 2026: Full GuideCustomer Experience

Customer Experience Associate Salary in 2026: Full Guide

Jul 2026
How Customer Experience and Employee Experience Are Actually ConnectedEmployee Experience

How Customer Experience and Employee Experience Are Actually Connected

Jul 2026
Real Companies Doing CX Design Well Right NowService Design

Real Companies Doing CX Design Well Right Now

Jul 2026
Best Journey Mapping Workshops to Consider in 2026Service Design

Best Journey Mapping Workshops to Consider in 2026

Jul 2026
CX Design Consultant Salary: What the Numbers Actually MeanCustomer Experience

CX Design Consultant Salary: What the Numbers Actually Mean

Jul 2026
Customer Experience: A Practical IntroductionCustomer Experience

Customer Experience: A Practical Introduction

Jul 2026
Good vs. Bad Customer Centricity: Side-by-Side ExamplesCustomer Experience

Good vs. Bad Customer Centricity: Side-by-Side Examples

Jul 2026
Journey Mapping Software: The Complete Buyer's GuideService Design

Journey Mapping Software: The Complete Buyer's Guide

Jul 2026
What to Look For in a Journey Mapping Tools PDF Before You Download ItService Design

What to Look For in a Journey Mapping Tools PDF Before You Download It

Jul 2026
Journey Mapping Tools That Actually Drive Change in 2026Service Design

Journey Mapping Tools That Actually Drive Change in 2026

Jul 2026

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