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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What a Customer Experience Owner Actually Does Day to Day
Customer ExperienceJuly 2026

What a Customer Experience Owner Actually Does Day to Day

The job description lists strategy, data, and empathy. This is what a CX Owner actually does between nine and five — the routines, decisions, and moments that move the needle.

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02 —All Articles

The Journal.

Turning Your Customer Centricity Playbook Into ActionCustomer Experience

Turning Your Customer Centricity Playbook Into Action

Jul 2026
What Customer Experience Actually Is — and Why Most Definitions Miss the PointCustomer Experience

What Customer Experience Actually Is — and Why Most Definitions Miss the Point

Jul 2026
What Belongs in a Customer Centricity PlaybookCustomer Experience

What Belongs in a Customer Centricity Playbook

Jul 2026
Customer Experience in 2026: What Has Actually ChangedCustomer Experience

Customer Experience in 2026: What Has Actually Changed

Jul 2026
Customer Centricity vs Design Thinking: The Real DifferenceCustomer Experience

Customer Centricity vs Design Thinking: The Real Difference

Jul 2026
Why CX Design Hyper Island Deserves More Attention in 2026Learning & Development

Why CX Design Hyper Island Deserves More Attention in 2026

Jul 2026
What Teams Get Wrong About Journey Mapping Tools and MicrosoftService Design

What Teams Get Wrong About Journey Mapping Tools and Microsoft

Jul 2026
Journey Mapping Software: Make the Top 10 Work in 2026Customer Experience

Journey Mapping Software: Make the Top 10 Work in 2026

Jul 2026
The Link Between Solutions and Customer ExperienceCustomer Experience

The Link Between Solutions and Customer Experience

Jul 2026
Best Journey Mapping Apps Compatible With Mobile DevicesService Design

Best Journey Mapping Apps Compatible With Mobile Devices

Jul 2026
Top Customer Experience Conferences in 2026: A Practitioner's GuideCustomer Experience

Top Customer Experience Conferences in 2026: A Practitioner's Guide

Jul 2026
Where Operational Excellence Serves the CustomerCustomer Experience

Where Operational Excellence Serves the Customer

Jul 2026
The Link Between Branding and Customer ExperienceCustomer Experience

The Link Between Branding and Customer Experience

Jul 2026
Where Omnichannel Customer Centricity Breaks DownCustomer Experience

Where Omnichannel Customer Centricity Breaks Down

Jul 2026
Scotiabank Customer Experience Associate Salary in 2026Customer Experience

Scotiabank Customer Experience Associate Salary in 2026

Jul 2026
Setting the Right Customer Centricity OutcomesCustomer Experience

Setting the Right Customer Centricity Outcomes

Jul 2026
Customer Experience Manager Pay at Michaels in 2026Customer Experience

Customer Experience Manager Pay at Michaels in 2026

Jul 2026
How to Know If Your Customer Centricity Is Actually WorkingCustomer Experience

How to Know If Your Customer Centricity Is Actually Working

Jul 2026
Customer Experience in Tamil: Vāṭikkaiyāḷar Aṉupavam ExplainedCustomer Experience

Customer Experience in Tamil: Vāṭikkaiyāḷar Aṉupavam Explained

Jul 2026
Customer Centricity That Looks Good on Paper but Fails in PracticeCustomer Experience

Customer Centricity That Looks Good on Paper but Fails in Practice

Jul 2026
What Is Experiencia del Cliente? A CX Practitioner's GuideCustomer Experience

What Is Experiencia del Cliente? A CX Practitioner's Guide

Jul 2026
Customer Centricity Guides and PDFs Worth DownloadingCustomer Experience

Customer Centricity Guides and PDFs Worth Downloading

Jul 2026
What Simon Sinek Teaches Us About Customer ExperienceCustomer Experience

What Simon Sinek Teaches Us About Customer Experience

Jul 2026

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