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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Decoding the Customer Experience Design Job Description
Service DesignJuly 2026

Decoding the Customer Experience Design Job Description

Most CX design job descriptions are written by HR teams copying outdated templates. Here's what the role actually requires, and how to tell if an organisation is serious about it.

Read the article

02 —All Articles

The Journal.

Customer Centricity in Performance Reviews: What Good Looks LikeEmployee Experience

Customer Centricity in Performance Reviews: What Good Looks Like

Jul 2026
Professional vs Basic Journey Mapping Tools: The Real DifferenceService Design

Professional vs Basic Journey Mapping Tools: The Real Difference

Jul 2026
The Blueprint Nobody Reads Is the Experience Everyone FeelsService Design

The Blueprint Nobody Reads Is the Experience Everyone Feels

Jul 2026
How to Write Customer Centricity Appraisal Comments That Mean SomethingEmployee Experience

How to Write Customer Centricity Appraisal Comments That Mean Something

Jul 2026
CX Design Job Titles Explained: Who Does WhatCustomer Experience

CX Design Job Titles Explained: Who Does What

Jul 2026
What a Customer Experience Manager Actually Does Day to DayCustomer Experience

What a Customer Experience Manager Actually Does Day to Day

Jul 2026
CX Design Defined: The Short Version and the Long VersionService Design

CX Design Defined: The Short Version and the Long Version

Jul 2026
Smaply 3.0 & Journey Mapping Software as a Management ToolService Design

Smaply 3.0 & Journey Mapping Software as a Management Tool

Jul 2026
Making Free Journey Mapping Tools Work for Your BusinessService Design

Making Free Journey Mapping Tools Work for Your Business

Jul 2026
Customer Experience Banker Salary in 2026: What the Data RevealsCustomer Experience

Customer Experience Banker Salary in 2026: What the Data Reveals

Jul 2026
How to Measure Whether Customer Centricity Training WorkedLearning & Development

How to Measure Whether Customer Centricity Training Worked

Jul 2026
Making Free Journey Mapping Software Work in 2026Service Design

Making Free Journey Mapping Software Work in 2026

Jul 2026
The Journey Mapping Tools Top Companies Actually UseService Design

The Journey Mapping Tools Top Companies Actually Use

Jul 2026
What Teams Get Wrong About Journey Mapping Tools and FreeService Design

What Teams Get Wrong About Journey Mapping Tools and Free

Jul 2026
CX Design: The Architecture of PerceptionService Design

CX Design: The Architecture of Perception

Jul 2026
What Employers Really Want in CX Design CandidatesCustomer Experience

What Employers Really Want in CX Design Candidates

Jul 2026
Free vs Paid Journey Mapping Tools: What Actually MattersService Design

Free vs Paid Journey Mapping Tools: What Actually Matters

Jul 2026
Customer Centricity Training: In-House, Online, or Outsourced?Learning & Development

Customer Centricity Training: In-House, Online, or Outsourced?

Jul 2026
Journey Mapping Tools: From Free Templates to AI PlatformsService Design

Journey Mapping Tools: From Free Templates to AI Platforms

Jul 2026
Power BI and Customer Experience: Closing the Insight GapCustomer Experience

Power BI and Customer Experience: Closing the Insight Gap

Jul 2026
Where to Find CX Design Jobs in 2026Service Design

Where to Find CX Design Jobs in 2026

Jul 2026
What Is CX Design? A Practical DefinitionService Design

What Is CX Design? A Practical Definition

Jul 2026
The Best Customer Experience Books Worth Reading in 2026Customer Experience

The Best Customer Experience Books Worth Reading in 2026

Jul 2026

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