Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Learning & DevelopmentTop Customer Experience (CX) Certifications to Advance Your Career
Aslan PatovSept 202412 min read
Customer ExperienceTop Customer Experience (CX) Quotes to Inspire Your Team
Aslan PatovSept 202410 min read
Customer ExperienceTop Customer Experience (CX) Technologies to Watch in 2025
Aslan PatovSept 202415 min read
Behavioral EconomicsTriviality Effect: Giving Disproportionate Weight to Minor Issues
Aslan PatovSept 202410 min read
Customer ExperienceUnderstanding Customer Experience (CX) Theory: Key Concepts
Aslan PatovSept 202412 min read
Customer ExperienceUnderstanding the Customer Experience (CX) Index: What It Measures
Aslan PatovSept 202412 min read
Customer ExperienceUnderstanding the Customer Experience (CX) Lifecycle: Key Stages
Aslan PatovSept 20248 min read
Digital TransformationUsing Zendesk to Enhance Customer Experience (CX)
Aslan PatovSept 202410 min read
Behavioral EconomicsUtility Heuristic: Judging Based on Perceived Usefulness
Aslan PatovSept 20247 min read
Behavioral EconomicsChristmas x Engagement
Lisa April NaidooSept 20243 min read
Behavioral EconomicsUtility Maximization: Seeking Maximum Benefit in Decisions
Aslan PatovSept 20247 min read
Behavioral EconomicsValence Heuristic: Preference for Positive Over Negative Information
Aslan PatovSept 20247 min read
Behavioral EconomicsVon Restorff Effect: Increased Recall of Unique Customer Experiences
Aslan PatovSept 202410 min read
Behavioral EconomicsWeight Heuristic: Overemphasis on Weight of Information
Aslan PatovSept 20247 min read
Customer ExperienceWhat Are Customer Experience (CX) Jobs? A Comprehensive Guide
Aslan PatovSept 202410 min read
Customer ExperienceWhat Are Customer Experience (CX) Jobs? Career Paths and Opportunities
Aslan PatovSept 20248 min read
Learning & DevelopmentWhat Are Customer Experience (CX) Jobs? Skills You Need to Succeed
Aslan PatovSept 202415 min read
Customer LoyaltyWhat Customer Experience (CX) Describes About Customer Loyalty
Aslan PatovSept 202410 min read
Customer ExperienceWhat Customer Experience (CX) Describes About Your Brand
Aslan PatovSept 202410 min read
Customer ExperienceWhat Customer Experience (CX) Do You Have? Identifying Strengths and Weaknesses
Aslan PatovSept 202415 min read
Customer LoyaltyWhat Customer Experience (CX) Means for Customer Loyalty
Aslan PatovSept 20248 min read
Customer ExperienceWhy Customer Experience (CX) is the New Marketing
Aslan PatovSept 20247 min read
Customer ExperienceWhat Customer Experience (CX) Trends to Watch for in 2025
Aslan PatovSept 20248 min read
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