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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Microsoft & Journey Mapping Tools: What Works, What Doesn't
Service DesignJuly 2026

Microsoft & Journey Mapping Tools: What Works, What Doesn't

Microsoft Visio, Teams, and Power BI are common enterprise defaults for journey mapping — but are they fit for purpose? Here's an honest assessment.

Read the article

02 —All Articles

The Journal.

The Contact Centre Is Your CX Strategy in Real TimeCustomer Experience

The Contact Centre Is Your CX Strategy in Real Time

Jul 2026
CX Design Hyper Island: What It Actually MeansLearning & Development

CX Design Hyper Island: What It Actually Means

Jul 2026
Journey Mapping Tools: What the Category Actually MeansService Design

Journey Mapping Tools: What the Category Actually Means

Jul 2026
Customer Centricity Mindset: What It Looks Like When It's RealCustomer Experience

Customer Centricity Mindset: What It Looks Like When It's Real

Jul 2026
What a CX Design Manager Actually Does Day to DayService Design

What a CX Design Manager Actually Does Day to Day

Jul 2026
Top 10 Journey Mapping Software: What the Rankings MissDigital Transformation

Top 10 Journey Mapping Software: What the Rankings Miss

Jul 2026
Customer Experience in B2B: What's Really Changing in 2026Customer Experience

Customer Experience in B2B: What's Really Changing in 2026

Jul 2026
How Luxembourg Approaches Customer CentricityCustomer Experience

How Luxembourg Approaches Customer Centricity

Jul 2026
Symphony and CX: Why Experience Is a Composition, Not a ProcessCustomer Experience

Symphony and CX: Why Experience Is a Composition, Not a Process

Jul 2026
Customer Centricity in Tamil-Speaking Markets: A Practical GuideCustomer Experience

Customer Centricity in Tamil-Speaking Markets: A Practical Guide

Jul 2026
Saudi Arabia and Customer Experience: The Vision 2030 EffectCustomer Experience

Saudi Arabia and Customer Experience: The Vision 2030 Effect

Jul 2026
What Customer Centricity Means: A Complete Practical GuideCustomer Experience

What Customer Centricity Means: A Complete Practical Guide

Jul 2026
Building a Customer Experience Culture That SticksCultural Change

Building a Customer Experience Culture That Sticks

Jul 2026
Customer Centricity Terminology in Kannada: A Reference GuideCustomer Experience

Customer Centricity Terminology in Kannada: A Reference Guide

Jul 2026
Where to Find Customer Experience Jobs in Birmingham in 2026Customer Experience

Where to Find Customer Experience Jobs in Birmingham in 2026

Jul 2026
Customer Centricity in Kannada-Speaking MarketsCustomer Experience

Customer Centricity in Kannada-Speaking Markets

Jul 2026
CX Jobs in Bangalore 2026: Where to Look and How to Stand OutCustomer Experience

CX Jobs in Bangalore 2026: Where to Look and How to Stand Out

Jul 2026
Customer Centricity in Kannada: ಗ್ರಾಹಕ ಕೇಂದ್ರಿತತೆ ExplainedCustomer Experience

Customer Centricity in Kannada: ಗ್ರಾಹಕ ಕೇಂದ್ರಿತತೆ Explained

Jul 2026
Restaurant Food Delivery and Customer ExperienceCustomer Experience

Restaurant Food Delivery and Customer Experience

Jul 2026
Customer Centricity Unpacked: The Meaning Behind the TermCustomer Experience

Customer Centricity Unpacked: The Meaning Behind the Term

Jul 2026
Why Customer Experience Is Bigger Than Customer Service in 2026Customer Experience

Why Customer Experience Is Bigger Than Customer Service in 2026

Jul 2026
What Customer Centricity Really Means (Beyond the Buzzword)Customer Experience

What Customer Centricity Really Means (Beyond the Buzzword)

Jul 2026
Top CX Advisor Interview Questions to Prepare ForCustomer Experience

Top CX Advisor Interview Questions to Prepare For

Jul 2026

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