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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What Salesforce Says About Customer Centricity
Customer ExperienceJuly 2026

What Salesforce Says About Customer Centricity

Salesforce defines customer centricity as unified data plus proactive engagement — but the harder truth is it's an organisational capability, not a CRM configuration.

Read the article

02 —All Articles

The Journal.

The Best Customer Experience Webinars Worth Your Time in 2026Customer Experience

The Best Customer Experience Webinars Worth Your Time in 2026

Jul 2026
Salesforce Customer Centricity Findings vs Real-World PracticeCustomer Experience

Salesforce Customer Centricity Findings vs Real-World Practice

Jul 2026
Customer Experience vs. Service: What's the Real Difference?Customer Experience

Customer Experience vs. Service: What's the Real Difference?

Jul 2026
Desktop vs. Mobile Journey Mapping Apps: What You Gain and LoseService Design

Desktop vs. Mobile Journey Mapping Apps: What You Gain and Lose

Jul 2026
Teaching Customer-Centric Thinking to Non-Design TeamsLearning & Development

Teaching Customer-Centric Thinking to Non-Design Teams

Jul 2026
How Online Retailers Choose the Right CX Measurement ToolFeedback Management

How Online Retailers Choose the Right CX Measurement Tool

Jul 2026
What Customer Experience Design Really Means (Beyond the Buzzword)Service Design

What Customer Experience Design Really Means (Beyond the Buzzword)

Jul 2026
What Employers Actually Look for in CX Design CandidatesService Design

What Employers Actually Look for in CX Design Candidates

Jul 2026
Journey Mapping Tools: How to Choose the Right OneService Design

Journey Mapping Tools: How to Choose the Right One

Jul 2026
Customer Experience Design: A Plain-English GuideService Design

Customer Experience Design: A Plain-English Guide

Jul 2026
CX Salary Expectations in 2026: Why the Gap Is WideningCustomer Experience

CX Salary Expectations in 2026: Why the Gap Is Widening

Jul 2026
Content and Journey Mapping Software: The Missing LinkService Design

Content and Journey Mapping Software: The Missing Link

Jul 2026
Mapping Customer Journeys From Your Phone: What Actually WorksService Design

Mapping Customer Journeys From Your Phone: What Actually Works

Jul 2026
Best Tools for Measuring Customer Experience in Online RetailCustomer Experience

Best Tools for Measuring Customer Experience in Online Retail

Jul 2026
Applying Customer Centricity Thinking to Everyday DecisionsCustomer Experience

Applying Customer Centricity Thinking to Everyday Decisions

Jul 2026
Microsoft Journey Mapping Tools: Making Them Work in 2026Customer Experience

Microsoft Journey Mapping Tools: Making Them Work in 2026

Jul 2026
Where to Find CX Jobs in Lagos in 2026Customer Experience

Where to Find CX Jobs in Lagos in 2026

Jul 2026
Remote Work and Customer Experience: The Hidden CX CostEmployee Experience

Remote Work and Customer Experience: The Hidden CX Cost

Jul 2026
Customer Centricity Lead: Salary, Demand & Where the Roles AreCustomer Experience

Customer Centricity Lead: Salary, Demand & Where the Roles Are

Jul 2026
Why Riyadh Is One of the World's Most Important CX LaboratoriesCustomer Experience

Why Riyadh Is One of the World's Most Important CX Laboratories

Jul 2026
How to Become a Customer Centricity Lead: Skills & Career PathCustomer Experience

How to Become a Customer Centricity Lead: Skills & Career Path

Jul 2026
Customer Centricity in Malayalam: What the Translation RevealsCustomer Experience

Customer Centricity in Malayalam: What the Translation Reveals

Jul 2026
Which CX Standard Is Part of 10x in 2026?Customer Experience

Which CX Standard Is Part of 10x in 2026?

Jul 2026

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