René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

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A decade of CX transformation across the region's defining sectors.

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Sector-ready journeys, scored by AI in minutes.

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Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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How mature are we, really?

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Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

RetailUnattended payments: Nayax and Getnet announce partnership BankingMastercard Partners With Mojaloop and AfricaNenda on African Payments

Hub

Free tools, templates, and resources to advance your CX practice.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

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The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Comparing CX Design Methodologies: What Each One Actually Does

Service DesignJuly 2026

Comparing CX Design Methodologies: What Each One Actually Does

No single CX methodology covers the full scope of experience design. Here is a clear-eyed comparison of journey mapping, service design, design thinking, JTBD, and more.

Read the article

02 —All Articles

The Journal.

What Is Customer Experience? A Complete CX Guide

Customer Experience

What Is Customer Experience? A Complete CX Guide

What Is Customer Experience? A Clear Definition

Customer Experience

What Is Customer Experience? A Clear Definition

Comparing CX Design Methodologies: Which One Fits?

Comparing CX Design Methodologies: Which One Fits?

Choosing a CXM Platform at Enterprise Scale: What to Check First

Digital Transformation

Choosing a CXM Platform at Enterprise Scale: What to Check First

How Journey Mapping Tools Improve Customer Experience in Retail

Customer Experience

How Journey Mapping Tools Improve Customer Experience in Retail

Empathy as a Design Discipline in Customer Centricity

Customer Experience

Empathy as a Design Discipline in Customer Centricity

Where to Find CX Design Jobs in Melbourne in 2026

Where to Find CX Design Jobs in Melbourne in 2026

Journey Mapping Software: How to Choose by Team Size

Journey Mapping Software: How to Choose by Team Size

What Teams Get Wrong About Journey Mapping Tools

What Teams Get Wrong About Journey Mapping Tools

The Time of Day Is a Hidden CX Variable. Here's Why It Matters.

Customer Experience

The Time of Day Is a Hidden CX Variable. Here's Why It Matters.

What Sydney Employers Really Want in CX Design Candidates

What Sydney Employers Really Want in CX Design Candidates

CX Design, Step by Step: A Practitioner's Guide

CX Design, Step by Step: A Practitioner's Guide

Enterprise CXM Platforms Compared: What Sets Them Apart

Digital Transformation

Enterprise CXM Platforms Compared: What Sets Them Apart

Free vs. Paid Journey Mapping Software: What's Worth It

Digital Transformation

Free vs. Paid Journey Mapping Software: What's Worth It

Best Journey Mapping Tools for Business in 2026

Best Journey Mapping Tools for Business in 2026

Where Customer Centricity and Experience Reinforce Each Other

Customer Experience

Where Customer Centricity and Experience Reinforce Each Other

AI-Powered Journey Mapping Tools: A Feature-by-Feature Comparison

Digital Transformation

AI-Powered Journey Mapping Tools: A Feature-by-Feature Comparison

What a Customer Experience Crew Actually Does Day to Day

Customer Experience

What a Customer Experience Crew Actually Does Day to Day

Journey Mapping Tools That Actually Work for Your Business in 2026

Journey Mapping Tools That Actually Work for Your Business in 2026

What AI Actually Adds to Journey Mapping Software

Digital Transformation

What AI Actually Adds to Journey Mapping Software

Where to Find CX Design Jobs in Sydney in 2026

Where to Find CX Design Jobs in Sydney in 2026

Top Enterprise Customer Experience Management Platforms 2026

Digital Transformation

Top Enterprise Customer Experience Management Platforms 2026

The Customer Experience Design Methodology Explained

The Customer Experience Design Methodology Explained

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