René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

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A decade of CX transformation across the region's defining sectors.

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Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

RetailUnattended payments: Nayax and Getnet announce partnership BankingMastercard Partners With Mojaloop and AfricaNenda on African Payments

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

When 'CX Design' Search Traffic Isn't About Customer Experience

Service DesignJuly 2026

When 'CX Design' Search Traffic Isn't About Customer Experience

Most 'CX design' search traffic comes from graphic designers, UX practitioners, and software buyers — not CX professionals. Here's what that means for how the discipline communicates its value.

Read the article

02 —All Articles

The Journal.

CX Platforms With AI Chatbots: What to Look For

Digital Transformation

CX Platforms With AI Chatbots: What to Look For

Where Most CX Design Models Go Wrong

Where Most CX Design Models Go Wrong

Where to Find CX Director Jobs in 2026

Customer Experience

Where to Find CX Director Jobs in 2026

CX Analytics Software: Feature Comparison for 2026

Digital Transformation

CX Analytics Software: Feature Comparison for 2026

What Australian Employers Really Want in CX Design Candidates

What Australian Employers Really Want in CX Design Candidates

Journey Mapping Software That Does Real Work in 2026

Customer Experience

Journey Mapping Software That Does Real Work in 2026

How Customer Centricity Drives Real Innovation

Innovation Management

How Customer Centricity Drives Real Innovation

Best Journey Mapping Software in 2026: A Practical Guide

Digital Transformation

Best Journey Mapping Software in 2026: A Practical Guide

What a Customer Experience Director Actually Does Day to Day

Customer Experience

What a Customer Experience Director Actually Does Day to Day

How to Compare CX Analytics Software: What Actually Matters

Customer Experience

How to Compare CX Analytics Software: What Actually Matters

User Research & Journey Mapping Tools: Closing the Gap

User Research & Journey Mapping Tools: Closing the Gap

Choosing a Journey Mapping Tool Built for Retail

Customer Experience

Choosing a Journey Mapping Tool Built for Retail

Turning Customer Empathy Into Better Decisions

Customer Experience

Turning Customer Empathy Into Better Decisions

The Core Customer Experience Design Model Explained

The Core Customer Experience Design Model Explained

Where to Find CX Design Jobs in Australia in 2026

Customer Experience

Where to Find CX Design Jobs in Australia in 2026

Customer Experience: A Practical Definition and Career Guide

Customer Experience

Customer Experience: A Practical Definition and Career Guide

How to Build Empathy Into Customer-Centric Teams

Employee Experience

How to Build Empathy Into Customer-Centric Teams

What Melbourne Employers Really Want in CX Design Candidates

Customer Experience

What Melbourne Employers Really Want in CX Design Candidates

CX Design for Small Teams: Sequence Over Scale

CX Design for Small Teams: Sequence Over Scale

Attorney Journey Mapping Software: The Complete Guide

Attorney Journey Mapping Software: The Complete Guide

Making Journey Mapping Tools Work for Your Business in 2026

Making Journey Mapping Tools Work for Your Business in 2026

CX Analytics Software: A Practitioner's Comparison Guide

Customer Experience

CX Analytics Software: A Practitioner's Comparison Guide

Retail Journey Mapping Tools vs Store Walkthroughs

Customer Experience

Retail Journey Mapping Tools vs Store Walkthroughs

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