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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Experience vs CX: What's the Real Difference?
Customer ExperienceJuly 2026

Customer Experience vs CX: What's the Real Difference?

'CX' and 'customer experience' are not synonyms. One is the phenomenon; the other is the discipline. The distinction shapes how you hire, measure, and execute.

Read the article

02 —All Articles

The Journal.

Customer Centricity for Malayalam-Speaking MarketsCustomer Experience

Customer Centricity for Malayalam-Speaking Markets

Jul 2026
How Amazon Approaches Customer ExperienceCustomer Experience

How Amazon Approaches Customer Experience

Jul 2026
Free vs. Paid Customer Centricity Programs: Which Is Worth It?Customer Experience

Free vs. Paid Customer Centricity Programs: Which Is Worth It?

Jul 2026
Where to Find Remote CX Lead Jobs in 2026Customer Experience

Where to Find Remote CX Lead Jobs in 2026

Jul 2026
The Customer Experience Process: A Practitioner's GuideCustomer Experience

The Customer Experience Process: A Practitioner's Guide

Jul 2026
Building a Practical Customer Centricity PlaybookCustomer Experience

Building a Practical Customer Centricity Playbook

Jul 2026
How to Know If Your Customer Centricity Objectives Are WorkingCustomer Experience

How to Know If Your Customer Centricity Objectives Are Working

Jul 2026
Customer Experience vs Customer Service: The Real DifferenceCustomer Experience

Customer Experience vs Customer Service: The Real Difference

Jul 2026
Setting the Right Customer Centricity ObjectivesStrategic Planning

Setting the Right Customer Centricity Objectives

Jul 2026
The Core Elements of Customer Experience ExplainedCustomer Experience

The Core Elements of Customer Experience Explained

Jul 2026
Customer Centricity Terminology in Portuguese: A Reference GuideCustomer Experience

Customer Centricity Terminology in Portuguese: A Reference Guide

Jul 2026
How to Build a CX Rating System That People TrustFeedback Management

How to Build a CX Rating System That People Trust

Jul 2026
Customer Centricity in Portuguese-Speaking MarketsCustomer Experience

Customer Centricity in Portuguese-Speaking Markets

Jul 2026
Customer Experience in Insurance: What's Changing in 2026Customer Experience

Customer Experience in Insurance: What's Changing in 2026

Jul 2026
Customer Centricity in Portuguese: A CX Practitioner's ExplainerCustomer Experience

Customer Centricity in Portuguese: A CX Practitioner's Explainer

Jul 2026
Which Company Provides the Best Customer Experience in 2026?Customer Experience

Which Company Provides the Best Customer Experience in 2026?

Jul 2026
Customer Centricity Lessons From Netflix You Can Actually UseCustomer Experience

Customer Centricity Lessons From Netflix You Can Actually Use

Jul 2026
Keeping Customer Centricity Consistent Across Every ChannelCustomer Experience

Keeping Customer Centricity Consistent Across Every Channel

Jul 2026
Neuromarketing and CX: Designing for the Brain You HaveBehavioral Economics

Neuromarketing and CX: Designing for the Brain You Have

Jul 2026
Customer Centricity in an Omnichannel WorldCustomer Experience

Customer Centricity in an Omnichannel World

Jul 2026
The Business Value of Customer Experience: Measure & Communicate ItCustomer Experience

The Business Value of Customer Experience: Measure & Communicate It

Jul 2026
What Ombudsman Complaints Reveal About CX FailuresCustomer Experience

What Ombudsman Complaints Reveal About CX Failures

Jul 2026
How Customer Centricity and Efficiency Work TogetherCustomer Experience

How Customer Centricity and Efficiency Work Together

Jul 2026

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