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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

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The CX design platform we built from a decade of client work.

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Customer Experience

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Structured solutions that turn CX ambition into measurable outcomes.

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A decade of CX transformation across the region's defining sectors.

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Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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How mature are we, really?

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Opinion

Insights, research, and conversations at the frontier of CX.

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Turn what you read into a journey you can score.

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See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

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Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

How to Integrate CX Software With CRM Systems

Digital TransformationJuly 2026

How to Integrate CX Software With CRM Systems

CRM holds the relationship history. CX software holds the sentiment. Between them sits a gap wide enough to lose a customer in. Here's how to close it.

Read the article

02 —All Articles

The Journal.

CX Design Meaning: A Plain-English Guide

CX Design Meaning: A Plain-English Guide

Journey Mapping Tools in 2026: Make Them Work for Your Business

Journey Mapping Tools in 2026: Make Them Work for Your Business

Cheapest Ways to Improve Customer Experience Without Cutting Corners

Customer Experience

Cheapest Ways to Improve Customer Experience Without Cutting Corners

Enhancement vs Improvement: The CX Distinction That Drives Loyalty

Customer Experience

Enhancement vs Improvement: The CX Distinction That Drives Loyalty

CX Design Lead Salary: What the Numbers Really Reveal

Customer Experience

CX Design Lead Salary: What the Numbers Really Reveal

Journey Mapping Tools: What Teams Get Wrong & Top 10

Journey Mapping Tools: What Teams Get Wrong & Top 10

Core Customer Experience Design Principles Explained

Core Customer Experience Design Principles Explained

Agency vs In-House Journey Mapping: How to Choose

Agency vs In-House Journey Mapping: How to Choose

B2B Journey Mapping Software Done Right: Case Studies

B2B Journey Mapping Software Done Right: Case Studies

The Core Customer Centricity Dimension, Explained

Customer Experience

The Core Customer Centricity Dimension, Explained

Journey Mapping Tools: What CX Leaders Actually Need

Journey Mapping Tools: What CX Leaders Actually Need

What Customer Experience Means in German: A Quick Explainer

Customer Experience

What Customer Experience Means in German: A Quick Explainer

Building Customer-Centric Agility Into How You Work

Organizational Transformation

Building Customer-Centric Agility Into How You Work

Free vs. Paid CX Design Courses: Which Is Worth Your Time

Learning & Development

Free vs. Paid CX Design Courses: Which Is Worth Your Time

Why B2B Journey Mapping Software Needs a Different Approach

Why B2B Journey Mapping Software Needs a Different Approach

Enterprise CX on a Small Business Budget: What's Possible

Customer Experience

Enterprise CX on a Small Business Budget: What's Possible

What a Digital Agency's Journey Mapping Service Actually Includes

What a Digital Agency's Journey Mapping Service Actually Includes

How to Become a CX Design Lead: Skills and Career Path

How to Become a CX Design Lead: Skills and Career Path

Cost-Effective CX Solutions for Small Businesses

Customer Experience

Cost-Effective CX Solutions for Small Businesses

Customer Experience Director Salary in 2026: Full Guide

Customer Experience

Customer Experience Director Salary in 2026: Full Guide

Journey Mapping Tools: Make the Content Work in 2026

Journey Mapping Tools: Make the Content Work in 2026

What a CX Design Lead Actually Does Day to Day

What a CX Design Lead Actually Does Day to Day

Balancing Speed and Customer Focus in CX Design

Customer Experience

Balancing Speed and Customer Focus in CX Design

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