Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceHow Walmart Enhances Customer Experience (CX) with Digital and Physical Integration
Aslan PatovSept 202412 min read
Customer ExperienceHow Zara Leads in Customer Experience (CX)
Aslan PatovSept 202410 min read
Digital TransformationHow Zendesk Supports Customer Experience (CX)
Aslan PatovSept 20248 min read
Innovation ManagementInnovation Management: Cultivating a Culture of Innovation
Aslan PatovSept 20245 min read
Customer ExperienceHow to Align Customer Experience (CX) Objectives with Business Goals
Aslan PatovSept 20247 min read
Customer ExperienceHow to Create a Comprehensive Customer Experience (CX) Map
Aslan PatovSept 202410 min read
Customer ExperienceHow to Create a Customer Experience (CX) Journey Map
Aslan PatovSept 202412 min read
Customer ExperienceHow to Develop Expertise in Customer Experience (CX)
Aslan PatovSept 20247 min read
Feedback ManagementHow to Improve Your Customer Experience (CX) Index Score
Aslan PatovSept 202412 min read
Customer ExperienceHow to Improve Your Customer Experience (CX) NPS Score
Aslan PatovSept 20247 min read
Customer ExperienceHow to Integrate Technology into Your Customer Experience (CX) Strategy
Aslan PatovSept 20247 min read
Customer ExperienceHow to Start a Career in Customer Service Without Experience
Aslan PatovSept 20247 min read
Customer ExperienceHow to Use the Customer Experience (CX) Index to Improve Business Outcomes
Aslan PatovSept 20249 min read
Customer ExperienceIdeal Customer Archetype: Template and Examples
Aslan PatovSept 20247 min read
Behavioral EconomicsIdentifiable Victim Effect: Greater Empathy for Individuals Than for Groups
Aslan PatovSept 202410 min read
Behavioral EconomicsImpact Bias: Overestimating the Duration of Emotional Reactions
Aslan PatovSept 202410 min read
Behavioral EconomicsImpact Forecasting: Predicting the Impact of Future Events
Aslan PatovSept 20248 min read
Behavioral EconomicsIllusion of Explanatory Depth: Overestimating Understanding of Complex Systems
Aslan PatovSept 20247 min read
Behavioral EconomicsImplicit Preference: Unconscious Preferences
Aslan PatovSept 20248 min read
Behavioral EconomicsIn-Group Favoritism: Preference for Members of One's Own Group
Aslan PatovSept 202410 min read
Behavioral EconomicsImpression Formation: First Impressions and Lasting Customer Perceptions
Aslan PatovSept 20247 min read
Behavioral EconomicsImpression Management: Customers Shaping Their Image Through Purchases
Aslan PatovSept 202410 min read
Customer ExperienceImproving Customer Experience (CX) Operations: Strategies for Success
Aslan PatovSept 202410 min read
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