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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What Sydney Employers Really Want in CX Design Candidates
Service DesignJuly 2026

What Sydney Employers Really Want in CX Design Candidates

Beyond the job-ad wish list: what Sydney hiring managers genuinely assess in CX design candidates, and the behavioral reasoning behind each requirement.

Read the article

02 —All Articles

The Journal.

CX Design, Step by Step: A Practitioner's GuideService Design

CX Design, Step by Step: A Practitioner's Guide

Jul 2026
Enterprise CXM Platforms Compared: What Sets Them ApartDigital Transformation

Enterprise CXM Platforms Compared: What Sets Them Apart

Jul 2026
Free vs. Paid Journey Mapping Software: What's Worth ItDigital Transformation

Free vs. Paid Journey Mapping Software: What's Worth It

Jul 2026
Best Journey Mapping Tools for Business in 2026Service Design

Best Journey Mapping Tools for Business in 2026

Jul 2026
Where Customer Centricity and Experience Reinforce Each OtherCustomer Experience

Where Customer Centricity and Experience Reinforce Each Other

Jul 2026
AI-Powered Journey Mapping Tools: A Feature-by-Feature ComparisonDigital Transformation

AI-Powered Journey Mapping Tools: A Feature-by-Feature Comparison

Jul 2026
What a Customer Experience Crew Actually Does Day to DayCustomer Experience

What a Customer Experience Crew Actually Does Day to Day

Jul 2026
Journey Mapping Tools That Actually Work for Your Business in 2026Service Design

Journey Mapping Tools That Actually Work for Your Business in 2026

Jul 2026
What AI Actually Adds to Journey Mapping SoftwareDigital Transformation

What AI Actually Adds to Journey Mapping Software

Jul 2026
Where to Find CX Design Jobs in Sydney in 2026Service Design

Where to Find CX Design Jobs in Sydney in 2026

Jul 2026
Top Enterprise Customer Experience Management Platforms 2026Digital Transformation

Top Enterprise Customer Experience Management Platforms 2026

Jul 2026
The Customer Experience Design Methodology ExplainedService Design

The Customer Experience Design Methodology Explained

Jul 2026
Connecting Customer Centricity to Everyday Experience DesignService Design

Connecting Customer Centricity to Everyday Experience Design

Jul 2026
The Tools That Help You Operationalize Journey Mapping SoftwareService Design

The Tools That Help You Operationalize Journey Mapping Software

Jul 2026
What a CX Consultant Actually Does Day to DayCustomer Experience

What a CX Consultant Actually Does Day to Day

Jul 2026
CX Measurement Tools Compared: What Online Retailers NeedCustomer Experience

CX Measurement Tools Compared: What Online Retailers Need

Jul 2026
How Customer Centricity Shapes Customer ExperienceCustomer Experience

How Customer Centricity Shapes Customer Experience

Jul 2026
Journey Mapping Software: Making It Work for Your BusinessDigital Transformation

Journey Mapping Software: Making It Work for Your Business

Jul 2026
Best AI Journey Mapping Software Compared (2026)Digital Transformation

Best AI Journey Mapping Software Compared (2026)

Jul 2026
Customer Experience Design: What the Term Actually MeansService Design

Customer Experience Design: What the Term Actually Means

Jul 2026
Customer Experience Consultant Salary Expectations in 2026Customer Experience

Customer Experience Consultant Salary Expectations in 2026

Jul 2026
Choosing the Right North Star Metric for Customer ExperienceStrategic Planning

Choosing the Right North Star Metric for Customer Experience

Jul 2026
What a Customer Centricity Score Reveals That Gut Feel Doesn'tCustomer Experience

What a Customer Centricity Score Reveals That Gut Feel Doesn't

Jul 2026

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