Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceHow Harley-Davidson Builds Customer Experience (CX) Through Community Engagement and Brand Loyalty
Aslan PatovSept 202412 min read
Customer ExperienceHow to Use Customer Experience (CX) Research to Improve CX
Aslan PatovSept 20248 min read
Customer ExperienceHow to Win in the Next Competitive Battleground: Customer Experience (CX)
Aslan PatovSept 202410 min read
Customer ExperienceHow Huawei Enhances Customer Experience (CX) with Innovation and Global Connectivity
Aslan PatovSept 202412 min read
Customer ExperienceHow Lego Engages Customers Through Creative Customer Experience (CX) Strategies
Aslan PatovSept 202412 min read
Customer ExperienceHow LinkedIn Enhances Professional Networking Through Customer Experience (CX) Innovation
Aslan PatovSept 202412 min read
Customer LoyaltyHow Marriott International Elevates Customer Experience (CX) with Personalized Loyalty Programs
Aslan PatovSept 202412 min read
Customer ExperienceHow Whole Foods Market Enhances Customer Experience (CX) Through Local Sourcing
Aslan PatovSept 202412 min read
Customer ExperienceHow New Balance Enhances Customer Experience (CX) with Product Customization and Localized Marketing
Aslan PatovSept 202412 min read
Customer ExperienceHow Nike Engages Customers Through Digital Innovation in Customer Experience (CX)
Aslan PatovSept 202412 min read
Customer ExperienceHow Nordstrom Fosters Customer Loyalty with High-Quality Customer Experience (CX)
Aslan PatovSept 202412 min read
Customer ExperienceHow Peloton Enhances Customer Experience (CX) with Engaging Fitness Content
Aslan PatovSept 202412 min read
Customer ExperienceHow Rolex Enhances Customer Experience (CX) with Timeless Craftsmanship and Bespoke Customer Care
Aslan PatovSept 202412 min read
Organizational TransformationHow Salesforce Supports Business Growth with Customer-Centric Experience (CX) Tools
Aslan PatovSept 202412 min read
Mystery ShoppingIdentifying Pain Points via Mystery Audits
Aslan PatovSept 20244 min read
Behavioral EconomicsHyperbolic Discounting: Preference for Immediate Rewards Over Future Benefits
Aslan PatovSept 202410 min read
Customer ExperienceHow Sephora Enhances Customer Experience (CX) Through Personalization and Digital Innovation
Aslan PatovSept 202412 min read
Customer ExperienceHow Starling Bank Enhances Customer Experience (CX) with Digital-First Banking and Self-Service Solutions
Aslan PatovSept 202412 min read
Customer LoyaltyHow Starbucks Builds Loyalty and Enhances Customer Experience (CX) with Rewards Programs
Aslan PatovSept 202412 min read
Behavioral EconomicsIKEA Effect: Overvaluing Products Customers Help Create
Aslan PatovSept 202410 min read
Customer ExperienceHow Uber Enhances Customer Experience (CX) with On-Demand Mobility Solutions
Aslan PatovSept 202412 min read
Customer ExperienceHow Target Enhances Customer Experience (CX) with Seamless Omnichannel Strategies
Aslan PatovSept 202412 min read
Behavioral EconomicsImpact Discounting: Underestimating the Impact of Events
Aslan PatovSept 20247 min read
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