Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer ExperienceSeptember 2024 · 9 min read

Customer Service Resume Without Experience: Tips to Stand Out

Crafting a resume for a customer service role without prior experience can feel daunting. However, with the right approach, you can create a compelling resume that captures the attention of potential employers.

Ideas on experience,behavior & change.

This month's read.

Customer Service Resume Without Experience: Tips to Stand Out

The Journal.

Decision Avoidance: Avoiding Decisions Due to Complexity or Stress

Driving Business Growth through Digital Transformation

Defensive Attribution: Blaming Victims to Maintain a Just World

Employee Engagement through Mystery Audits

Distinction Bias: Overemphasis on Differences in Comparative Choices

Echo Chamber Effect: Reinforcement of Beliefs Through Homogeneous Information

Embracing Continuous Improvement in Service Design

Empathy Gap: Underestimating the Influence of Emotional States on Decisions

Employee Experience (EX) Design in Banking: Examples & Case Studies

Empowering People & Culture

Employee Experience (EX) Design in Airlines & Aviation: Examples & Case Studies

Employee Experience (EX) Design in Financial Services: Examples & Case Studies

Employee Experience (EX) Design in Manufacturing: Examples & Case Studies

Employee Experience (EX) Design in Retail: Examples & Case Studies

Employee Experience (EX) Design in Utilities: Examples & Case Studies

Fostering Recognition & Feedback of Employees

Ensuring Customer Experience (CX) Quality: Best Practices

Evaluation Bias: Preferences Based on Evaluations

Evaluative Bias: Preference for Positive Evaluations

Evaluative Simplification: Reducing Complexity of Evaluations

Narrow Framing: Limited Perspective in Decision Making

Exemplar Heuristic: Judging by Specific Examples

Experience Bias: Overvaluing First-Hand Customer Experiences

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Ideas on experience,
behavior & change.