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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

User Research & Journey Mapping Tools: Closing the Gap
Service DesignJuly 2026

User Research & Journey Mapping Tools: Closing the Gap

Journey maps built on internal assumptions drift from reality. Here's what it takes to connect live user research to journey mapping tools — and why that link determines CX outcomes.

Read the article

02 —All Articles

The Journal.

Choosing a Journey Mapping Tool Built for RetailCustomer Experience

Choosing a Journey Mapping Tool Built for Retail

Jul 2026
Turning Customer Empathy Into Better DecisionsCustomer Experience

Turning Customer Empathy Into Better Decisions

Jul 2026
The Core Customer Experience Design Model ExplainedService Design

The Core Customer Experience Design Model Explained

Jul 2026
Where to Find CX Design Jobs in Australia in 2026Customer Experience

Where to Find CX Design Jobs in Australia in 2026

Jul 2026
Customer Experience: A Practical Definition and Career GuideCustomer Experience

Customer Experience: A Practical Definition and Career Guide

Jul 2026
How to Build Empathy Into Customer-Centric TeamsEmployee Experience

How to Build Empathy Into Customer-Centric Teams

Jul 2026
What Melbourne Employers Really Want in CX Design CandidatesCustomer Experience

What Melbourne Employers Really Want in CX Design Candidates

Jul 2026
CX Design for Small Teams: Sequence Over ScaleService Design

CX Design for Small Teams: Sequence Over Scale

Jul 2026
Attorney Journey Mapping Software: The Complete GuideService Design

Attorney Journey Mapping Software: The Complete Guide

Jul 2026
Making Journey Mapping Tools Work for Your Business in 2026Service Design

Making Journey Mapping Tools Work for Your Business in 2026

Jul 2026
CX Analytics Software: A Practitioner's Comparison GuideCustomer Experience

CX Analytics Software: A Practitioner's Comparison Guide

Jul 2026
Retail Journey Mapping Tools vs Store WalkthroughsCustomer Experience

Retail Journey Mapping Tools vs Store Walkthroughs

Jul 2026
Comparing CX Design Methodologies: What Each One Actually DoesService Design

Comparing CX Design Methodologies: What Each One Actually Does

Jul 2026
What Is Customer Experience? A Complete CX GuideCustomer Experience

What Is Customer Experience? A Complete CX Guide

Jul 2026
What Is Customer Experience? A Clear DefinitionCustomer Experience

What Is Customer Experience? A Clear Definition

Jul 2026
Comparing CX Design Methodologies: Which One Fits?Service Design

Comparing CX Design Methodologies: Which One Fits?

Jul 2026
Choosing a CXM Platform at Enterprise Scale: What to Check FirstDigital Transformation

Choosing a CXM Platform at Enterprise Scale: What to Check First

Jul 2026
How Journey Mapping Tools Improve Customer Experience in RetailCustomer Experience

How Journey Mapping Tools Improve Customer Experience in Retail

Jul 2026
Empathy as a Design Discipline in Customer CentricityCustomer Experience

Empathy as a Design Discipline in Customer Centricity

Jul 2026
Where to Find CX Design Jobs in Melbourne in 2026Service Design

Where to Find CX Design Jobs in Melbourne in 2026

Jul 2026
Journey Mapping Software: How to Choose by Team SizeService Design

Journey Mapping Software: How to Choose by Team Size

Jul 2026
What Teams Get Wrong About Journey Mapping ToolsService Design

What Teams Get Wrong About Journey Mapping Tools

Jul 2026
The Time of Day Is a Hidden CX Variable. Here's Why It Matters.Customer Experience

The Time of Day Is a Hidden CX Variable. Here's Why It Matters.

Jul 2026

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