René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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Every engagement, mapped and scored in one AI workspace.

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Mystery shopping, scored and evidenced in real time.

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CORE

Customer Experience

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Structured solutions that turn CX ambition into measurable outcomes.

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Map, score and fix the journeys we redesign, with AI.

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Check the experience you designed is delivered.

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Vision, ambition & roadmap

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DESIGN & DELIVERY

Map & redesign journeys

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Customer Rituals

Moments customers remember

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A decade of CX transformation across the region's defining sectors.

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Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

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Providers & clinics

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Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

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CX TOOLKIT

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How mature are we, really?

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EX ROI Calculator

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The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Experience Design as a Service: What It Actually Means

Service DesignAugust 2026

Customer Experience Design as a Service: What It Actually Means

CX design as a service is widely promised and rarely defined. This guide explains what it genuinely delivers, how it differs from UX, and what separates rigorous engagements from expensive workshops.

Read the article

02 —All Articles

The Journal.

What Teams Get Wrong About Journey Mapping Tools and Analytics

What Teams Get Wrong About Journey Mapping Tools and Analytics

Turning Customer Feedback Into Real CX Improvement

Feedback Management

Turning Customer Feedback Into Real CX Improvement

What a B2B Journey Mapping Consultant Must Deliver

What a B2B Journey Mapping Consultant Must Deliver

CX Design Specialist Salary: What Actually Moves the Number

Customer Experience

CX Design Specialist Salary: What Actually Moves the Number

The Link Between Analytics and Journey Mapping Tools

Digital Transformation

The Link Between Analytics and Journey Mapping Tools

Free vs. Paid Journey Mapping Software: What You Give Up Either Way

Digital Transformation

Free vs. Paid Journey Mapping Software: What You Give Up Either Way

How to Run a CX Design Review That Actually Changes Things

How to Run a CX Design Review That Actually Changes Things

Customer Centricity vs. Product Centricity: The Real Difference

Customer Experience

Customer Centricity vs. Product Centricity: The Real Difference

Free vs. Paid Feedback Platforms: What You Give Up Either Way

Feedback Management

Free vs. Paid Feedback Platforms: What You Give Up Either Way

What McKinsey Says About Customer Experience

Customer Experience

What McKinsey Says About Customer Experience

Connecting Journey Mapping Tools to Your CRM the Right Way

Digital Transformation

Connecting Journey Mapping Tools to Your CRM the Right Way

Customer Feedback Platforms: Which Features Actually Matter

Feedback Management

Customer Feedback Platforms: Which Features Actually Matter

Journey Mapping Software Compared: Features Worth Paying For

Digital Transformation

Journey Mapping Software Compared: Features Worth Paying For

Where Customer Centricity Ends and CX Begins

Customer Experience

Where Customer Centricity Ends and CX Begins

Where to Find Expert B2B Journey Mapping Consultants

Where to Find Expert B2B Journey Mapping Consultants

Mapping a CX Design Process That Actually Scales

Mapping a CX Design Process That Actually Scales

How to Become a Customer Experience Design Specialist

How to Become a Customer Experience Design Specialist

Choosing Workshop Software That Keeps Journey Mapping Sessions Focused

Choosing Workshop Software That Keeps Journey Mapping Sessions Focused

Not Just a Score: What Customer Experience Actually Is

Customer Experience

Not Just a Score: What Customer Experience Actually Is

What a CX Design Specialist Actually Does Day to Day

What a CX Design Specialist Actually Does Day to Day

Comparing Customer Feedback Platforms: A Practical Guide

Feedback Management

Comparing Customer Feedback Platforms: A Practical Guide

Choosing Journey Mapping Software: What Actually Matters

Choosing Journey Mapping Software: What Actually Matters

Customer Centricity vs Customer Experience: Which Comes First?

Customer Experience

Customer Centricity vs Customer Experience: Which Comes First?

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