Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsEndowment Effect: Valuing What Customers Already Own
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Officer: The Role in Aligning CX with Business Objectives
Aslan PatovSept 20247 min read
Cultural ChangeEngaging Employees in the Change Process
Aslan PatovSept 20244 min read
Customer ExperienceCustomer Experience (CX) Outcomes: Case Studies in Success
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Personas Are Essential for Personalization
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) Quality: How to Measure and Improve
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Program: Case Studies and Success Stories
Aslan PatovSept 202410 min read
Mystery ShoppingThe Impact of Mystery Shopping on Brand Perception
Aslan PatovSept 20245 min read
Customer ExperienceCustomer Experience (CX) Template: Key Components and Best Practices
Aslan PatovSept 202412 min read
Digital TransformationCustomer Experience (CX) and AI: Enhancing Personalization and Engagement
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) and AI: Opportunities and Challenges
Aslan PatovSept 20246 min read
Digital TransformationCustomer Experience (CX) and AI: Personalization and Automation
Aslan PatovSept 202410 min read
Behavioral EconomicsCustomer Experience (CX) and Behavioral Economics: How to Use Nudges to Improve CX
Aslan PatovSept 20248 min read
Digital TransformationCustomer Experience (CX) and AI: Transforming the Customer Journey
Aslan PatovSept 20248 min read
Customer Crisis ManagementCustomer Experience (CX) and Crisis Management: Strategies for Maintaining Trust
Aslan PatovSept 202410 min read
Strategic PlanningCustomer Experience (CX) and Data: The Role of Big Data in CX Strategy
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Content Marketing: The Role of Storytelling
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: Enhancing Every Touchpoint
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: Mapping Out Success
Aslan PatovSept 202414 min read
Customer ExperienceHow to Succeed as a Customer Experience (CX) Professional
Aslan PatovSept 20247 min read
Feedback ManagementCustomer Experience (CX) and Customer Feedback: How to Close the Loop
Aslan PatovSept 20248 min read
Behavioral EconomicsMirror Neurons
Lisa April NaidooSept 20244 min read
Customer ExperienceCustomer Experience (CX) and Customer Service: Strategies for Seamless Interactions
Aslan PatovSept 202414 min read
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