René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

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Design, score and fix customer journeys with AI.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Opinion

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Turn what you read into a journey you can score.

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See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

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Write a vision that moves

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Model your CX return

EX ROI Calculator

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FREE TOOLS

Ready-to-use templates

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Shrink PDFs privately

LEARNING

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Why SaaS Needs Different Journey Mapping Software

Digital TransformationAugust 2026

Why SaaS Needs Different Journey Mapping Software

Generic journey maps treat conversion as the destination. For SaaS, that's the wrong philosophy entirely — here's what needs to change.

Read the article

02 —All Articles

The Journal.

Free vs. Paid CX Design Tools: What's Worth Paying For

Digital Transformation

Free vs. Paid CX Design Tools: What's Worth Paying For

Customer Centricity or Customer Intimacy? How to Choose

Strategic Planning

Customer Centricity or Customer Intimacy? How to Choose

Free CX Graphic Resources Worth Downloading in 2026

Customer Experience

Free CX Graphic Resources Worth Downloading in 2026

How UX and CX Teams Use Journey Mapping Tools Differently

How UX and CX Teams Use Journey Mapping Tools Differently

The Tools That Operationalise CX Design

The Tools That Operationalise CX Design

Journey Mapping Software in SaaS: What's Changing in 2026

Digital Transformation

Journey Mapping Software in SaaS: What's Changing in 2026

Tools That Operationalize Customer Experience Design

Tools That Operationalize Customer Experience Design

How Guidelines Shape Customer Experience

How Guidelines Shape Customer Experience

Journey Mapping Tools for UX Teams: Where to Start in 2026

Journey Mapping Tools for UX Teams: Where to Start in 2026

Customer Centricity vs Customer Intimacy: The Real Difference

Customer Experience

Customer Centricity vs Customer Intimacy: The Real Difference

Free vs. Paid CX Design Training: Which Is Worth Your Time?

Learning & Development

Free vs. Paid CX Design Training: Which Is Worth Your Time?

Journey Mapping Software Features That Drive Real Business Value

Journey Mapping Software Features That Drive Real Business Value

CX Design Specialist Salary: What Actually Drives the Gap

CX Design Specialist Salary: What Actually Drives the Gap

Journey Mapping Software Features That Actually Work in 2026

Digital Transformation

Journey Mapping Software Features That Actually Work in 2026

Free CX GIF Resources Worth Downloading (And Using Well)

Customer Experience

Free CX GIF Resources Worth Downloading (And Using Well)

Education Journey Mapping: Tools and Case Studies That Work

Education Journey Mapping: Tools and Case Studies That Work

How to Become a CX Design Specialist: Skills & Career Path

How to Become a CX Design Specialist: Skills & Career Path

What Good CX Design Training Should Actually Teach You

Learning & Development

What Good CX Design Training Should Actually Teach You

Where Customer Centricity Ends and Design Thinking Begins

Where Customer Centricity Ends and Design Thinking Begins

Customer Centricity vs Design Thinking: How to Choose

Customer Experience

Customer Centricity vs Design Thinking: How to Choose

How to Set Customer Experience Goals That Actually Drive Change

Strategic Planning

How to Set Customer Experience Goals That Actually Drive Change

Why Education Needs Different Journey Mapping Tools

Why Education Needs Different Journey Mapping Tools

Journey Mapping Software Features: What They're Actually For

Journey Mapping Software Features: What They're Actually For

Keep exploring Renascence

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