Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Cultural ChangeSeptember 2024 · 4 min read

Building Resilience & Adaptability

Building resilience and adaptability is crucial for organizations facing constant change. Cultural change plays a significant role in fostering resilience and adaptability among employees, enabling them to navigate challenges and seize opportunities effectively.

Ideas on experience,behavior & change.

This month's read.

Building Resilience & Adaptability

The Journal.

Building a Robust Customer Experience (CX) Ecosystem for Your Business

Case Studies: Successful Customer Experience (CX) with AI Implementation

Change Blindness: Failing to Notice Changes in Visual Stimuli

Change Readiness Assessment

Change Leadership & Sponsorship

Clustering Illusion: Seeing Patterns in Random Data

Cognitive Discrepancy: Conflict Between Beliefs and Actions

Cognitive Reserve: Brain’s Resilience to Damage

Cognitive Miser: Preference for Simplified Thinking in Customer Choices

Comparison Blindness: Difficulty in Comparing Similar Options

Consensus Effect: Overestimating Agreement Among Others

Context Effect: The Impact of Environmental Factors on Customer Perceptions

Conservatism Bias: Insufficient Adjustment of Beliefs When Presented With New Evidence

Conversion Bias: Influence of Repeated Exposure on Beliefs

Craving Positive Feedback: Customers Seeking Affirmation

Curse of Knowledge: Difficulty in Explaining Topics Known Well to Novices

Customer Experience (CX) Banker: Case Studies in Customer-Centric Banking

Customer Experience (CX) Best Practices for B2B Companies

Customer Experience (CX) Best Practices: Building a Customer-Centric Organization

Customer Experience (CX) Best Practices: What Top Companies Are Doing Right

Customer Experience (CX) Certification: Career Opportunities and Growth

Customer Experience (CX) Courses: Online vs. In-Person Learning

Customer Experience (CX) Design in Banking: Examples & Case Studies

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Ideas on experience,
behavior & change.