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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

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The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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A decade of CX transformation across the region's defining sectors.

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Sector-ready journeys, scored by AI in minutes.

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Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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How mature are we, really?

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Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Must-Read Articles on Journey Mapping Tools

Service DesignAugust 2026

Must-Read Articles on Journey Mapping Tools

A guide to journey mapping tools that cuts through software comparisons to focus on methodology, tool categories, and what makes a map actually change behaviour.

Read the article

02 —All Articles

The Journal.

Inside the Customer Centricity World Series Awards

Customer Experience

Inside the Customer Centricity World Series Awards

Free vs. Paid Journey Mapping Software: What You Give Up

Digital Transformation

Free vs. Paid Journey Mapping Software: What You Give Up

CX Design Theories Compared: What Actually Works

CX Design Theories Compared: What Actually Works

Customer Experience in Hospitality: What's Changing in 2026

Customer Experience

Customer Experience in Hospitality: What's Changing in 2026

When Feedback Loops Fail: Fixing Journey Mapping Tools

Feedback Management

When Feedback Loops Fail: Fixing Journey Mapping Tools

Where Most Teams Get CX Design Theory Wrong

Where Most Teams Get CX Design Theory Wrong

Applying CX Design Thinking to Everyday Decisions

Applying CX Design Thinking to Everyday Decisions

Journey Mapping Software: Features Worth Paying For

Digital Transformation

Journey Mapping Software: Features Worth Paying For

Where Customer Centricity Ends and Customer Obsession Begins

Customer Experience

Where Customer Centricity Ends and Customer Obsession Begins

What a CX Generalist Actually Does Day to Day

Customer Experience

What a CX Generalist Actually Does Day to Day

Customer Centricity vs Customer Obsession: How to Choose

Customer Experience

Customer Centricity vs Customer Obsession: How to Choose

How to Collect Feedback That Actually Improves Journey Maps

Feedback Management

How to Collect Feedback That Actually Improves Journey Maps

CX Design Theory: What It Is and Why It Works

CX Design Theory: What It Is and Why It Works

CX Design Thinking vs Traditional Design Thinking

CX Design Thinking vs Traditional Design Thinking

The Core Theory of Customer Experience Design

The Core Theory of Customer Experience Design

Why Great Customer Experiences Are Engineered Like Games

Behavioral Economics

Why Great Customer Experiences Are Engineered Like Games

Customer Centricity vs Customer Obsession: The Real Difference

Customer Experience

Customer Centricity vs Customer Obsession: The Real Difference

Turning Customer Feedback Into Real Journey Mapping Tools

Feedback Management

Turning Customer Feedback Into Real Journey Mapping Tools

Choosing the Right CX Design Tool for Your Team's Size

Choosing the Right CX Design Tool for Your Team's Size

SaaS Journey Mapping Software: What Done Right Looks Like

SaaS Journey Mapping Software: What Done Right Looks Like

Where Customer Centricity Ends and Customer Intimacy Begins

Customer Experience

Where Customer Centricity Ends and Customer Intimacy Begins

What CX Governance Actually Requires to Work

Customer Experience

What CX Governance Actually Requires to Work

Bridging UX Design and Journey Mapping Without Duplicating Work

Bridging UX Design and Journey Mapping Without Duplicating Work

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