Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) with AI Built for Humans: Strategies for Success
Aslan PatovSept 202410 min read
Feedback ManagementDriving Multichannel Feedback Collection
Aslan PatovSept 20245 min read
Digital TransformationCustomer Experience (CX) with AI: Transforming Customer Interactions
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) and Data: The Importance of Data-Driven Decision Making
Aslan PatovSept 202410 min read
Customer ExperienceHow Samsung Leads in Product Experience (PX) with Innovation and Customer-Centric Design
Aslan PatovSept 202412 min read
Digital TransformationCustomer Experience (CX) and AI: The Role of Artificial Intelligence in CX
Aslan PatovSept 20248 min read
Customer ExperiencePositive in CX
Aslan PatovSept 20244 min read
Customer ExperienceCustomer Service Without Experience: Skills You Can Highlight
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Service Resume Without Experience: Examples and Templates
Aslan PatovSept 20248 min read
Learning & DevelopmentCustomized Curriculum Development in Learning and Development
Aslan PatovSept 20245 min read
Service DesignCustomer-Centric Innovation in Service Design
Aslan PatovSept 20246 min read
Behavioral EconomicsDecoy Effect: Influencing Choices Through Asymmetric Options
Aslan PatovSept 202410 min read
Behavioral EconomicsDelayed Gratification: Preference for Later, Larger Rewards
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) and Crisis Management: The Role of Communication
Aslan PatovSept 202412 min read
Behavioral EconomicsDefault Bias: Preference for Pre-Selected Options
Aslan PatovSept 202410 min read
Behavioral EconomicsDialectical Bootstrapping: Improving Estimates Through Internal Debate
Aslan PatovSept 20248 min read
Customer LoyaltyCustomer Experience (CX) and Customer Loyalty: Strategies to Enhance Retention
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Marketing: The Role of Content in CX
Aslan PatovSept 20248 min read
Behavioral EconomicsDifferential Emotions Theory: Specific Emotions with Distinct Physiological Responses
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) and AI: The Future of Customer Experience
Aslan PatovSept 20247 min read
Behavioral EconomicsDiscounted Utility: Preference for Immediate Over Delayed Rewards
Aslan PatovSept 20247 min read
Customer LoyaltyHow REI Builds Customer Loyalty with Sustainable Customer Experience (CX) Practices
Aslan PatovSept 202412 min read
Customer ExperienceHow Microsoft Leads in Customer Experience (CX) Through Accessibility and Innovation
Aslan PatovSept 202412 min read
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