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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

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DECK A · 36 FORCES

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

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Design, score and fix customer journeys with AI.

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Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Service vs. Customer Experience: The Real Difference

Customer ExperienceAugust 2026

Customer Service vs. Customer Experience: The Real Difference

Customer service is a function. Customer experience is an outcome. Conflating the two is one of the most expensive structural errors a business can make — here's why it matters.

Read the article

02 —All Articles

The Journal.

Beyond Wikipedia: What Customer Centricity Actually Requires

Customer Experience

Beyond Wikipedia: What Customer Centricity Actually Requires

Proactive vs. Reactive CX: What's the Real Difference?

Customer Experience

Proactive vs. Reactive CX: What's the Real Difference?

Customer Centricity: Other Words for the Same Idea

Customer Experience

Customer Centricity: Other Words for the Same Idea

How Supply Chain Problems Quietly Wreck Customer Experience

Customer Experience

How Supply Chain Problems Quietly Wreck Customer Experience

Why the Language of Customer Centricity Keeps Changing

Customer Experience

Why the Language of Customer Centricity Keeps Changing

The Link Between Seller and Customer Experience

Employee Experience

The Link Between Seller and Customer Experience

Choosing the Right Words to Talk About Customer Centricity Internally

Cultural Change

Choosing the Right Words to Talk About Customer Centricity Internally

How Price Changes Test Customer Experience Loyalty

Customer Loyalty

How Price Changes Test Customer Experience Loyalty

Customer Centricity in 2026: What's Changed and Why It Matters

Customer Experience

Customer Centricity in 2026: What's Changed and Why It Matters

How QR Codes Are Reshaping Customer Experience

How QR Codes Are Reshaping Customer Experience

Customer Centricity: A Look Back at How Far It's Come

Customer Experience

Customer Centricity: A Look Back at How Far It's Come

The Music Playing in Your Branch Is Costing You Customers

Customer Experience

The Music Playing in Your Branch Is Costing You Customers

What Customer Experience Background Do You Need in 2026?

Customer Experience

What Customer Experience Background Do You Need in 2026?

CX Certificates and Customer Experience: Closing the Gap

Learning & Development

CX Certificates and Customer Experience: Closing the Gap

What CX Engineering in Aerospace Teaches Every CX Leader

Customer Experience

What CX Engineering in Aerospace Teaches Every CX Leader

How to Improve Customer Experience in Mobile Apps

Customer Experience

How to Improve Customer Experience in Mobile Apps

Mobile App CX: The Small Frictions That Drive Users Away

Customer Experience

Mobile App CX: The Small Frictions That Drive Users Away

Redesigning a Mobile App Around Customer Experience

Customer Experience

Redesigning a Mobile App Around Customer Experience

Not Just Features: What Customer Experience Actually Is

Customer Experience

Not Just Features: What Customer Experience Actually Is

How to Build a Real E-Commerce Customer Experience Strategy

Customer Experience

How to Build a Real E-Commerce Customer Experience Strategy

The E-Commerce Customer Experience Playbook

Customer Experience

The E-Commerce Customer Experience Playbook

Where Most E-Commerce CX Strategies Fall Apart

Customer Experience

Where Most E-Commerce CX Strategies Fall Apart

Best Practices for Enhancing Customer Experience in Banking

Customer Experience

Best Practices for Enhancing Customer Experience in Banking

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