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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Free vs. Paid CX Design Training: Which Is Worth Your Time?
Learning & DevelopmentAugust 2026

Free vs. Paid CX Design Training: Which Is Worth Your Time?

Free CX training builds vocabulary; paid training changes behaviour — but only when it's built around real journeys and followed by structured application.

Read the article

02 —All Articles

The Journal.

Journey Mapping Software Features That Drive Real Business ValueService Design

Journey Mapping Software Features That Drive Real Business Value

Aug 2026
CX Design Specialist Salary: What Actually Drives the GapService Design

CX Design Specialist Salary: What Actually Drives the Gap

Aug 2026
Journey Mapping Software Features That Actually Work in 2026Digital Transformation

Journey Mapping Software Features That Actually Work in 2026

Aug 2026
Free CX GIF Resources Worth Downloading (And Using Well)Customer Experience

Free CX GIF Resources Worth Downloading (And Using Well)

Aug 2026
Education Journey Mapping: Tools and Case Studies That WorkService Design

Education Journey Mapping: Tools and Case Studies That Work

Aug 2026
How to Become a CX Design Specialist: Skills & Career PathService Design

How to Become a CX Design Specialist: Skills & Career Path

Aug 2026
What Good CX Design Training Should Actually Teach YouLearning & Development

What Good CX Design Training Should Actually Teach You

Aug 2026
Where Customer Centricity Ends and Design Thinking BeginsService Design

Where Customer Centricity Ends and Design Thinking Begins

Aug 2026
Customer Centricity vs Design Thinking: How to ChooseCustomer Experience

Customer Centricity vs Design Thinking: How to Choose

Aug 2026
How to Set Customer Experience Goals That Actually Drive ChangeStrategic Planning

How to Set Customer Experience Goals That Actually Drive Change

Aug 2026
Why Education Needs Different Journey Mapping ToolsService Design

Why Education Needs Different Journey Mapping Tools

Aug 2026
Journey Mapping Software Features: What They're Actually ForService Design

Journey Mapping Software Features: What They're Actually For

Aug 2026
What a Customer Experience Group Actually Does Day to DayCustomer Experience

What a Customer Experience Group Actually Does Day to Day

Aug 2026
Making Journey Mapping Software Work for Your Business in 2026Service Design

Making Journey Mapping Software Work for Your Business in 2026

Aug 2026
Customer Centricity vs. Design Thinking: The Real DifferenceCustomer Experience

Customer Centricity vs. Design Thinking: The Real Difference

Aug 2026
Is a Career in CX Design Financially Worth It?Service Design

Is a Career in CX Design Financially Worth It?

Aug 2026
Journey Mapping Tools in Education: What's ChangingService Design

Journey Mapping Tools in Education: What's Changing

Aug 2026
Teaching CX Design Thinking to Non-Design TeamsLearning & Development

Teaching CX Design Thinking to Non-Design Teams

Aug 2026
How Customer Experience and Customer Success Actually RelateCustomer Experience

How Customer Experience and Customer Success Actually Relate

Aug 2026
E-Commerce Journey Mapping Tools: Case Studies Done RightService Design

E-Commerce Journey Mapping Tools: Case Studies Done Right

Aug 2026
What Determines a CX Design Professional's SalaryService Design

What Determines a CX Design Professional's Salary

Aug 2026
Where Customer Centricity Ends and Customer Service BeginsCustomer Experience

Where Customer Centricity Ends and Customer Service Begins

Aug 2026
CX Design Thinking as a Daily Habit, Not a Workshop ToolService Design

CX Design Thinking as a Daily Habit, Not a Workshop Tool

Aug 2026

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