René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

Try René Studio

About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio

MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio

AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio

MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio

AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio

MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

René Studio

AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio

MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio

MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya

DECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio

AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio

MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio

MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya

THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Hollister's CX Reputation: Atmosphere as Strategy

Customer ExperienceAugust 2026

Hollister's CX Reputation: Atmosphere as Strategy

Hollister's polarising store experience is deliberate sensory design — dim lights, loud music, heavy fragrance — engineered to resonate with teenagers and exclude everyone else. Here's why that works.

Read the article

02 —All Articles

The Journal.

How Leaders Signal Customer Centricity Through Daily Decisions

Cultural Change

How Leaders Signal Customer Centricity Through Daily Decisions

Hyundai's Customer Experience Reputation: What's Really Behind It

Customer Experience

Hyundai's Customer Experience Reputation: What's Really Behind It

Building a Customer Centricity Vision That Sticks

Strategic Planning

Building a Customer Centricity Vision That Sticks

CX Horror Stories: What They Reveal About Company Failure

Customer Experience

CX Horror Stories: What They Reveal About Company Failure

Customer Centricity Vision: What It Looks Like When It's Real

Customer Experience

Customer Centricity Vision: What It Looks Like When It's Real

Tesla's CX Reputation: Brilliant Product, Broken Service Layer

Customer Experience

Tesla's CX Reputation: Brilliant Product, Broken Service Layer

How Leaders Signal Customer Centricity Through Daily Decisions

Cultural Change

How Leaders Signal Customer Centricity Through Daily Decisions

What T-Mobile's CX Reputation Is Actually Built On

Customer Experience

What T-Mobile's CX Reputation Is Actually Built On

Best Customer Centricity Workshops to Consider in 2026

Customer Experience

Best Customer Centricity Workshops to Consider in 2026

The Teller as a Moment-of-Truth Amplifier in Banking CX

Customer Experience

The Teller as a Moment-of-Truth Amplifier in Banking CX

What a Good Customer Centricity Workshop Should Teach You

Customer Experience

What a Good Customer Centricity Workshop Should Teach You

Victoria's Secret CX: What the Reputation Actually Reveals

Customer Experience

Victoria's Secret CX: What the Reputation Actually Reveals

Free vs. Paid Customer Centricity Workshops: Which Is Worth Your Time?

Learning & Development

Free vs. Paid Customer Centricity Workshops: Which Is Worth Your Time?

VinFast's CX Reputation: What Went Wrong After the Sale

Customer Experience

VinFast's CX Reputation: What Went Wrong After the Sale

What Wharton Says About Customer Centricity

Customer Experience

What Wharton Says About Customer Centricity

Customer Experience vs. Total Sales: What's the Real Difference?

Customer Experience

Customer Experience vs. Total Sales: What's the Real Difference?

Wharton's Customer Centricity vs. Real-World Practice

Customer Experience

Wharton's Customer Centricity vs. Real-World Practice

What Wuling's Customer Experience Reputation Actually Looks Like

Customer Experience

What Wuling's Customer Experience Reputation Actually Looks Like

Applying Wharton's Customer Centricity Research to Your Business

Customer Experience

Applying Wharton's Customer Centricity Research to Your Business

What Whatnot's CX Reputation Actually Looks Like

Customer Experience

What Whatnot's CX Reputation Actually Looks Like

Customer Centricity: The Wikipedia Definition, Fact-Checked

Customer Experience

Customer Centricity: The Wikipedia Definition, Fact-Checked

The Link Between Watches and Customer Experience Design

The Link Between Watches and Customer Experience Design

What Wikipedia Gets Right (and Wrong) About Customer Centricity

Customer Experience

What Wikipedia Gets Right (and Wrong) About Customer Centricity

Keep exploring Renascence

Meet Aslan Patov

Two decades turning human behavior into business outcomes.

Experience Loom

The Naked Customer podcast

Conversations on CX, loyalty and behavior with industry leaders.

Build your own CX firm

Launch a behavioral CX consultancy in your market, in a box.

Stay ahead of CX

Get the Journal in your inbox.

Insights, frameworks and event round-ups from the Renascence team. No spam, ever.

Subscribe Listen to Experience Loom