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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What Customer Centricity Means in Indonesian: A Quick Explainer
Customer ExperienceAugust 2026

What Customer Centricity Means in Indonesian: A Quick Explainer

From 'berorientasi pada pelanggan' to structural redesign — what customer centricity actually means in the Indonesian business context, and why the gap between saying it and doing it matters.

Read the article

02 —All Articles

The Journal.

Building a CX Resource Hub Your Team Will Actually UseCustomer Experience

Building a CX Resource Hub Your Team Will Actually Use

Aug 2026
What Good CX Design Training Should Actually TeachLearning & Development

What Good CX Design Training Should Actually Teach

Aug 2026
Customer Experience Design at UniMelb: A Practical BreakdownLearning & Development

Customer Experience Design at UniMelb: A Practical Breakdown

Aug 2026
Lessons From Customer Centricity Award WinnersCustomer Experience

Lessons From Customer Centricity Award Winners

Aug 2026
Turning Journey Mapping Research Into Decisions That StickService Design

Turning Journey Mapping Research Into Decisions That Stick

Aug 2026
What a Head of Customer Experience Actually Does Day to DayCustomer Experience

What a Head of Customer Experience Actually Does Day to Day

Aug 2026
Best CX Design Training Programmes to Consider in 2026Learning & Development

Best CX Design Training Programmes to Consider in 2026

Aug 2026
Customer Experience Design UniMelb: What It Actually MeansService Design

Customer Experience Design UniMelb: What It Actually Means

Aug 2026
What Research Really Says About Journey Mapping ToolsService Design

What Research Really Says About Journey Mapping Tools

Aug 2026
What It Takes to Win a Customer Centricity AwardCustomer Experience

What It Takes to Win a Customer Centricity Award

Aug 2026
AI Journey Map Generators: What They Fix and What They Don'tService Design

AI Journey Map Generators: What They Fix and What They Don't

Aug 2026
What a Customer Experience Host Actually Does Day to DayCustomer Experience

What a Customer Experience Host Actually Does Day to Day

Aug 2026
Must-Read Articles on Journey Mapping ToolsService Design

Must-Read Articles on Journey Mapping Tools

Aug 2026
Inside the Customer Centricity World Series AwardsCustomer Experience

Inside the Customer Centricity World Series Awards

Aug 2026
Free vs. Paid Journey Mapping Software: What You Give UpDigital Transformation

Free vs. Paid Journey Mapping Software: What You Give Up

Aug 2026
CX Design Theories Compared: What Actually WorksService Design

CX Design Theories Compared: What Actually Works

Aug 2026
Customer Experience in Hospitality: What's Changing in 2026Customer Experience

Customer Experience in Hospitality: What's Changing in 2026

Aug 2026
When Feedback Loops Fail: Fixing Journey Mapping ToolsFeedback Management

When Feedback Loops Fail: Fixing Journey Mapping Tools

Aug 2026
Where Most Teams Get CX Design Theory WrongService Design

Where Most Teams Get CX Design Theory Wrong

Aug 2026
Applying CX Design Thinking to Everyday DecisionsService Design

Applying CX Design Thinking to Everyday Decisions

Aug 2026
Journey Mapping Software: Features Worth Paying ForDigital Transformation

Journey Mapping Software: Features Worth Paying For

Aug 2026
Where Customer Centricity Ends and Customer Obsession BeginsCustomer Experience

Where Customer Centricity Ends and Customer Obsession Begins

Aug 2026
What a CX Generalist Actually Does Day to DayCustomer Experience

What a CX Generalist Actually Does Day to Day

Aug 2026

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