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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Journey Mapping Software Trends to Watch in 2026
Digital TransformationAugust 2026

Journey Mapping Software Trends to Watch in 2026

Static journey maps filed in slide decks no longer cut it. Here are the software trends reshaping how CX leaders map, score, and act on the customer experience in 2026.

Read the article

02 —All Articles

The Journal.

Why Nonprofits Need a Different Take on Journey MappingService Design

Why Nonprofits Need a Different Take on Journey Mapping

Aug 2026
Comparing Common Approaches to Customer CentricityCustomer Experience

Comparing Common Approaches to Customer Centricity

Aug 2026
Mapping the Customer Experience Journey: A Practitioner's GuideCustomer Experience

Mapping the Customer Experience Journey: A Practitioner's Guide

Aug 2026
Journey Mapping Tools in Nonprofits: What's ChangingService Design

Journey Mapping Tools in Nonprofits: What's Changing

Aug 2026
Why CX Design Wrocław Deserves More Attention in 2026Service Design

Why CX Design Wrocław Deserves More Attention in 2026

Aug 2026
How to Choose the Right Customer Centricity ApproachCustomer Experience

How to Choose the Right Customer Centricity Approach

Aug 2026
Journey Mapping Software: Make It Work in 2026Service Design

Journey Mapping Software: Make It Work in 2026

Aug 2026
Free vs. Paid CX Design Workshops: Which Is Worth Your Time?Learning & Development

Free vs. Paid CX Design Workshops: Which Is Worth Your Time?

Aug 2026
How Employee Experience Drives Customer ExperienceEmployee Experience

How Employee Experience Drives Customer Experience

Aug 2026
CX Design in Wrocław: A Practical BreakdownService Design

CX Design in Wrocław: A Practical Breakdown

Aug 2026
What a Good CX Design Workshop Should Actually Teach YouService Design

What a Good CX Design Workshop Should Actually Teach You

Aug 2026
Customer Centricity Terminology in Indonesian: A Reference GuideCustomer Experience

Customer Centricity Terminology in Indonesian: A Reference Guide

Aug 2026
Healthcare Journey Mapping: Case Studies That Actually Changed CareService Design

Healthcare Journey Mapping: Case Studies That Actually Changed Care

Aug 2026
Why Healthcare Journey Mapping Needs Its Own FrameworkService Design

Why Healthcare Journey Mapping Needs Its Own Framework

Aug 2026
The Three Dimensions of Customer Experience ExplainedCustomer Experience

The Three Dimensions of Customer Experience Explained

Aug 2026
Customer Centricity in Indonesian-Speaking MarketsCultural Change

Customer Centricity in Indonesian-Speaking Markets

Aug 2026
CX Design Wrocław: What It Actually MeansService Design

CX Design Wrocław: What It Actually Means

Aug 2026
Why Tutorial Design Determines If Journey Mapping Drives ChangeService Design

Why Tutorial Design Determines If Journey Mapping Drives Change

Aug 2026
Best CX Design Workshops to Consider in 2026Service Design

Best CX Design Workshops to Consider in 2026

Aug 2026
Journey Mapping Software: Making It Work in 2026Service Design

Journey Mapping Software: Making It Work in 2026

Aug 2026
Where to Find Head of CX Jobs in 2026Customer Experience

Where to Find Head of CX Jobs in 2026

Aug 2026
Why CX Design at UniMelb Deserves More Attention in 2026Service Design

Why CX Design at UniMelb Deserves More Attention in 2026

Aug 2026
Journey Mapping Tools in Healthcare: What's ChangingService Design

Journey Mapping Tools in Healthcare: What's Changing

Aug 2026

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