Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsNonconscious Influence: Subtle Factors Affecting Customer Behavior
Aslan PatovSept 20248 min read
Customer ExperienceHow Nike Excels in Customer Experience (CX)
Aslan PatovSept 202414 min read
Customer ExperienceCommon Customer Experience (CX) Job Titles and Their Roles
Aslan PatovSept 202410 min read
Customer ExperienceHow to Develop Customer Experience (CX) Use Cases for Your Business
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) and Data: The Role of Big Data in CX Strategy
Aslan PatovSept 202410 min read
Change ManagementChange Management in CX
Aslan PatovSept 20244 min read
Behavioral EconomicsMoral Intuitions: Decisions Based on Moral Judgments
Aslan PatovSept 20247 min read
Digital TransformationCustomer Experience (CX) and Digital Transformation: 30 Key Trends for 2025
Aslan PatovSept 202415 min read
Strategic PlanningHow to Build a Successful Customer Experience (CX) Program
Aslan PatovSept 202412 min read
Customer ExperienceHow to Become a Customer Experience (CX) Consultant: Skills and Qualifications
Aslan PatovSept 20248 min read
Strategic PlanningHow Netflix Uses Data to Drive Hyper-Personalized Customer Experience (CX)
Aslan PatovSept 202412 min read
Customer ExperienceHow Zoom Optimizes Customer Experience (CX) with Reliable Video Communication
Aslan PatovSept 202412 min read
Customer ExperienceHow Waitrose Elevates Customer Experience (CX) with Premium In-Store and Digital Services
Aslan PatovSept 202412 min read
Behavioral EconomicsPrejudice Bias: Preconceived Notions Influencing Customer Judgments
Aslan PatovSept 20247 min read
Behavioral EconomicsCognitive Closure: Desire for Firm Answers Impacting Customer Satisfaction
Aslan PatovSept 20247 min read
Behavioral EconomicsCoherence Effect: Preferring Logical Consistency in Stories and Information
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) at Nike: A Case Study in Excellence
Aslan PatovSept 202412 min read
Behavioral EconomicsFive Biases in Reading
Lisa April NaidooSept 20245 min read
Customer ExperienceHow Toyota Prioritizes Customer Experience (CX) with Reliability and Quality Assurance
Aslan PatovSept 202412 min read
Customer ExperienceHow Three Mobile Enhances Customer Experience (CX) with Innovative Digital Services and Seamless Connectivity
Aslan PatovSept 202412 min read
Customer LoyaltyCustomer Experience (CX) and Customer Loyalty: Why Loyalty Programs Matter
Aslan PatovSept 202412 min read
Innovation ManagementHow Tesla Enhances Customer Experience (CX) Through Innovation and Customer-Centricity
Aslan PatovSept 202412 min read
Customer ExperienceHow Southwest Airlines Simplifies Customer Experience (CX) with Transparent Pricing
Aslan PatovSept 202412 min read
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