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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What a Customer Experience Analyst Actually Does Day to Day
Customer ExperienceJuly 2026

What a Customer Experience Analyst Actually Does Day to Day

A ground-level account of the CX Analyst role: the decisions, tensions, and skills that separate analysts who produce reports from those who change behaviour.

Read the article

02 —All Articles

The Journal.

The Tools That Operationalize Customer ExperienceDigital Transformation

The Tools That Operationalize Customer Experience

Jul 2026
Customer Centricity Examples Worth Studying Before You Build Your OwnCustomer Experience

Customer Centricity Examples Worth Studying Before You Build Your Own

Jul 2026
Journey Mapping Tools, Guides & PDFs Worth DownloadingService Design

Journey Mapping Tools, Guides & PDFs Worth Downloading

Jul 2026
Journey Mapping Software: A Practical IntroductionDigital Transformation

Journey Mapping Software: A Practical Introduction

Jul 2026
How to Become a CX Design Consultant: Skills & Career PathService Design

How to Become a CX Design Consultant: Skills & Career Path

Jul 2026
Good vs Bad CX Design: Side-by-Side ExamplesService Design

Good vs Bad CX Design: Side-by-Side Examples

Jul 2026
Making AI Journey Mapping Tools Work for Your Business in 2026Digital Transformation

Making AI Journey Mapping Tools Work for Your Business in 2026

Jul 2026
Choosing the Right CX Software: What Actually MattersDigital Transformation

Choosing the Right CX Software: What Actually Matters

Jul 2026
Lessons From Companies That Get Journey Mapping Software RightService Design

Lessons From Companies That Get Journey Mapping Software Right

Jul 2026
CX Design Examples Worth Studying — And WhyService Design

CX Design Examples Worth Studying — And Why

Jul 2026
What a Customer Experience Advisor Actually Does Day to DayCustomer Experience

What a Customer Experience Advisor Actually Does Day to Day

Jul 2026
What Customer Centricity Looks Like in PracticeCustomer Experience

What Customer Centricity Looks Like in Practice

Jul 2026
What a CX Design Consultant Actually Does Day to DayService Design

What a CX Design Consultant Actually Does Day to Day

Jul 2026
Choosing the Right Journey Mapping Platform: What MattersDigital Transformation

Choosing the Right Journey Mapping Platform: What Matters

Jul 2026
Why Definitions of Customer Experience Design Keep ShiftingService Design

Why Definitions of Customer Experience Design Keep Shifting

Jul 2026
What a Customer Experience Agent Actually Does Day to DayCustomer Experience

What a Customer Experience Agent Actually Does Day to Day

Jul 2026
Building CX Quizzes That Customers Actually TrustFeedback Management

Building CX Quizzes That Customers Actually Trust

Jul 2026
Free vs. Paid CX Design Certifications: Which Is Worth Your Time?Learning & Development

Free vs. Paid CX Design Certifications: Which Is Worth Your Time?

Jul 2026
Best Journey Mapping Software: Categories, Gaps & How to ChooseService Design

Best Journey Mapping Software: Categories, Gaps & How to Choose

Jul 2026
What Teams Get Wrong About Journey Mapping Tools and AIService Design

What Teams Get Wrong About Journey Mapping Tools and AI

Jul 2026
Customer Centricity, Defined: The Short Version and the Long VersionCustomer Experience

Customer Centricity, Defined: The Short Version and the Long Version

Jul 2026
What a Good CX Design Certification Should Teach YouLearning & Development

What a Good CX Design Certification Should Teach You

Jul 2026
Customer Experience Stage by Stage: The Complete GuideCustomer Experience

Customer Experience Stage by Stage: The Complete Guide

Jul 2026

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