Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsTemporal Anchoring: Relying on Initial Time Estimates
Aslan PatovSept 20247 min read
Behavioral EconomicsEmpathy Bias: Overemphasizing Emotional Connections with Customers
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) and AI: Strategies for Leveraging AI in CX
Aslan PatovSept 202410 min read
Organizational TransformationEmbracing Innovation & Agility
Aslan PatovSept 20245 min read
Customer ExperienceCustomer Experience (CX) Excellence: How to Measure and Maintain High Standards
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) vs. Customer Engagement: The Role of Technology
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) Excellence: What It Means and How to Achieve It
Aslan PatovSept 202412 min read
Customer ExperienceHow to Improve Customer Experience (CX) in B2B Markets
Aslan PatovSept 202410 min read
Customer ExperienceHow to Impact Customer Experience (CX) by Improving Customer Service
Aslan PatovSept 202414 min read
Employee ExperienceEmployee Experience (EX) Design in Fashion and Apparel: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsDouble-Standard Thinking: Applying Different Standards to Similar Situations
Aslan PatovSept 20247 min read
Behavioral EconomicsDirect Manipulation: Interface Design Enabling Direct User Control
Aslan PatovSept 20247 min read
Behavioral EconomicsDiagnostic Overshadowing: Dominant Diagnoses Obscuring Others
Aslan PatovSept 20247 min read
Learning & DevelopmentCustomer Experience (CX) Expert: Career Path and Opportunities
Aslan PatovSept 202415 min read
Behavioral EconomicsNeglect of Probability Effect: Ignoring Probabilities in Decision Making
Aslan PatovSept 20247 min read
Behavioral EconomicsDecision Theory: Analyzing Decision Making Under Uncertainty
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: Differences & Similarities
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Design in the UAE: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Enhancement: Best Practices for Improving CX
Aslan PatovSept 202414 min read
Customer ExperienceCustomer Experience (CX) Ecosystem: The Role of Technology and Data
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) Design in Sports and Recreation: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Supermarkets & Grocery Stores: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Saudi Arabia: Examples & Case Studies
Aslan PatovSept 202410 min read
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